Data entry, patient billing, customer service

CLAUDIA

THOMAS

Morgantown,

WV

***** • 681-***-**** • *****************@*****.***

PROFESSIONAL

SUMMARY

Professional call center representative with

12

years

of

experience, providing information

to

customers, assisting them in troubleshooting problems, and resolving their concerns, Efficient front desk agent with over

10

years

of

experience, using customer service and

excellent organizational skills

to

provide consistent service

to

clients, highly motivated with

an ability

to

adapt quickly and provide exceptional customer service skills, communication skills,

time

management, computer literacy, office manager experience, reliable, dependable and hard working.

SKILLS

WORK

HISTORY

Coordinating Center Associate

United

Blosource

-

Morgantown,

WV

06/2022 - Current

• Provided data entry

of

patients and prescribers records into computer data program

• Developed, updated and organized databases

to

handle patient data

• Facilitated orders and completed accurately

to

meet aggressive deadlines

• Created and maintained detailed database

to

develop patient and prescriber accounts

• Effectively communicated with customers about account changes

• Facilitated inter-departmental communication

to

effectively provide custo

mer

support.

Patient Screener

Onslght

Healthcare -

Morgantown,

WV

01

/2022

- 04/2022

• As a patient screener I worked in different medical offices sc

reening patients

for

covid

symptoms prior

to

entering clinics

Customer

Service Specialist

WVU

Hospital -

Morgantown,

WV

09/2019 - 08/2020

• As a customer service specialist I entered past due accounts into our accounting system, also reached

out

to

patients, by mail,

by

phone, by email, who had past due

accounts

to

try

to

find solutions

to

those past due accounts, along with other various duties

Escalation

Specialist

TTEC

-

Morgantown, WV 12/2007 - 09/2019

• As a escalations specialist/manager

my

duties consisted

of

taking over and assisting

phone calls

from

bank

of

america customers

who

had already spoken

to

our agents

but

could not get a resolution

to

their banking needs and those calls were escalated to

me

to

frnd the best resolution

for

the customer with their checking accts, savings

accts and

or

credit cards

EDUCATION

High

School

Diploma

Crossland

High

School

-Te

mple Hills, MD 07/1985

some college experience, no degree, certified medical billing coder experience

Contact this candidate