Samuel Hernandez

*** **** **. ***.*

Weymouth, MA 02190

Email: adt7dq@r.postjobfree.com

Phone: 617-***-****

Education

Current: Bunker Hill Community College

**/**** - **/****: Regis College, Weston, MA

Focus: English Writing

09/2003 - 05/2007: Boston College High School

Work Experience

06/2017- Present

LL&N maintenance

● Helping maintain the work sites clean

● Making sure paychecks get distributed on time

● Document all disposal of large objects

● Answer emails for the company in order to keep rapport with clients 10/2021 - 06/2022

HousingToHome LLC

● Coordinate with residents, movers, cleaners, building management and construction in order to make renovations to residential apartments

● Communicate with residents in order to maintain time frames for work to be completed

● Input data to keep track of what apartments have been renovated

● Review invoices from movers and cleaners in order to have them reimbursed

● Make notices for construction work that will take place

● Give residents supplies in order to prepare for upcoming moves

● Running virtual meetings with the project leaders in order to have all updates on how the process is progressing

07/2018- 06/2020

Deliv

● Drive to locations around Boston to pick up packages for customers

● Deliver directly to customers home or business

● Maintain a timely pace in order to have deliveries picked up and dropped off by quoted time 01/2018-07/2018

Instacart

● Picking up groceries and delivering to customers home or business 08/2016- 03/2018

Puritan Pizza

● Delivering food to customers

● Cleaning the trays for the pizza makers

● Keeping the dining area tidy

● Answering the phone when work volume is high

01/2011 – 01/2014

CleanCo Maitenance Supervisor

● Cover have the area of the Legacy Place Mall, Dedham MA, and maintain a clean and sanitary atmosphere

● Head charge of the locations of the work staff

● Make sure all employees are assigned a task

● Answer all calls from Management

01/2011-12/2011

Lambert’s Marketplace

● Making deli sandwiches and cutting cold cut portions for customers

● Keep atmosphere clean and maintain all deli equipment running well

● Preparing soups and preparing other hot foods

● Give customers fast and efficient service

10/2010 - 01/2011: Customer Service Representative / Full service attendant Citgo

● Head of everyday inventory including lottery tickets, cigarette cartons and packs, money in register and in change, phone card inventory, and all new deliveries of other merchandise.

● Pump gas for 4 pumps out of 8

● Responsible for setting premade amounts to the other 4 pumps

● Restock utilities of car maintenance

● Everyday testing of pumps to insure proper use

● Selling the merchandise inside the store

● Make sure the store itself remained clean

09/2009 - 11/2010: Host

Bugaboo Creek Steakhouse

● Greeting and seating Guests

● Making sure everyone is getting the best dining experience possible

● Keeping the host desk stocked and neat

● Making sure the bathrooms are stocked with paper and soap

● Bussing tables and resetting them

● Taking phone orders and completing the transaction once the customer comes in

● Making an accurate seating chart so all servers get an equal and fair share in rotation 04/2010 - 09/2010: Enumerator

2010 U.S. Census

● Collecting information from door to door to accurately depict how much funding the government should be giving certain areas

● Calling residents to also collect information

● When information could not be collected from the resident, the neighbors became viable options to also collect information from

● Filling out paperwork for each property

● Helping other crew members with their workload in order to meet certain deadlines 07/2008 - 05/2009: Sales associate

Boston Sound

● Selling and recommending electronic products to customers

● Converting PAL tapes into NTSC form so they can be viewed in American systems

● Handling new deliveries and making inventory of all new products

● Keeping the store clean and making sure the electronics are working

● Activating new phones and setting up accounts for customers

● Handling tourists passes and giving them printouts of tickets to visit certain attractions around the city

● Offering insight into the electronics products offered and providing a friendly connection to the customers

05/2006 - 09/2007: Cashier / Barista / Food Prep

Au Bon Pain

● Handling cash intake and having an accurate count of the register in order to make deposits

● Offering hospitality and customer satisfaction

● Restock items

● Changing advertisement signs

● Keeping all food that is perishable dated

● Preparing and baking the baked goods

● Making sandwiches, salad, and preparing drinks

01/2006 - 02/2009: Office Maintenance

Coverall Cleaning

● Helping with filing paperwork

● Organizing the kitchen and desks

● Taking out the trash for the office

● Holding keys to the executive offices in order to make sure no one goes in without checking in Special Skills and Activities

I have worked in various jobs where I learned to interact with customers and maintain customer satisfaction. I have good insight on offering a positive feeling of hospitality to all customers. I enjoy working in customer service. I am open to learning new skills and tasks and excelling in every task. My verbal and writing communication skills are excellent. I have won awards in English and writing. I’m also fluent in both speaking and writing in Spanish. I am currently trying to achieve my bachelor's degree. I am very trust worthy and a hard worker. I usually am commended due to my work ethic, and have never been fired. I continue to seek new and better ways to manage my time and also productivity. I am very open to learning new tasks and picking up new information. As I have moved from job to job, I have been able to retain new skills that help me present day. From simple things like cooking all the way to managing a group of people to achieve a common goal. I hope to continue this path in order to be able to offer my best self to present and future endeavors.

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