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Customer Service Field Supervisor

Location:
Cortlandt Manor, NY
Posted:
December 22, 2022

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Resume:

C A R E E R O B J E C T I V E

E X P E R I E N C E

R O N A L D D E L L A D O N N A

**** ****** *** *** ** New Rochelle, NY, 10801 239-***-**** adt7d8@r.postjobfree.com Results-oriented professional with 10+ years of experience and a proven knowledge of strategic business planning, customer communications, and efficiency improvement. Aiming to leverage my skills to successfully fill the Field Supervisor role at your company.

C.E.T PAINTING, NEW ROCHELLE, NY

Field Supervisor, Mar 2021 - Present

Leadership - Manage a crew of fifteen people including scheduling and staffing Customer Service - Oversee the customer experience, overcome customer complaints and problem solve Time and Priority Management - Plan jobs out appropriately over the calender year and regulate them to ensure efficiency

Teamwork - Govern my team through effective communication Schedule work for crews, depending on work priorities, crew or equipment availability, or weather conditions.

Monitor project activities to ensure that instructions are followed, deadlines are met, and schedules are maintained.

• Investigate work-related complaints to verify problems and to determine responses. KORTH AND SHANNAHAN PAINTING AND CARPENTRY, ELMSFORD, NY Senior Foreman, Apr 2015 - Jan 2021

• Supervise, coordinate, or schedule the activities of construction or extractive workers.

• Assign work to employees, based on material or worker requirements of specific jobs. Analyze worker or production problems and recommend solutions, such as improving production methods or implementing motivational plans.

• Suggest or initiate personnel actions, such as promotions, transfers, or hires. GEORGE APAP, INC., PATTERSON, NY

Painter, Mar 2014 - Mar 2015

• Use special finishing techniques such as sponging, ragging, layering, or faux finishing. Select and purchase tools or finishes for surfaces to be covered, considering durability, ease of handling, methods of application, and customers' wishes.

• Read work orders or receive instructions from supervisors or homeowners to determine work requirements.

• Calculate amounts of required materials and estimate costs, based on surface measurements or work orders. Apply paint, stain, varnish, enamel, or other finishes to equipment, buildings, bridges, or other structures, using brushes, spray guns, or rollers.

E D U C ATION

A D D I T I O N A L S K I L L S

SEABREEZE HIGH SCHOOL

DAYTONA BEACH, FL

High School Diploma (May 1997)

• Management skills

• Leadership

• Customer service

• Time management

• Computer proficiency

• Problem-solving



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