Cheryl Belcher

Buckeye, AZ *****

adt7cx@r.postjobfree.com

410-***-****

Have very strong communication skills. Excellent customer service skills. Ready for a new challenge at your company. I am a quick learner and always willing to go above and beyond my skill set to get the project done. You can always count on me to train or assist new associates.

Authorized to work in the US for any employer

Work Experience

Sr. Specialist II - Card Lending Services- New Account Lending-JMPC Chase, Tempe, AZ

December 2021 to Present

Inbound Acquisitions - Credit Operation Senior Specialist ll received comprehensive training and certification, assisting customers with questions and requests for credit. This position, is on the Inbound team, assisting customers calling the call center to make judgmental credit decisions based on the information presented using 3 points lending: credit reports, chase relationships (checking, deposits or credit cards) and credit from the 3 credit bureaus, Equifax, Experian and Transunion. Fico scores are looked at but not the only reasons for judging the outcome. Strong interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed and composed, Strong problem solving skills, Strong analytical and verbal/written communication skills, Self-starter with strong initiative, Ability to work independently in a fast paced environment, Working knowledge of MS Excel and MS Word, Experience in consumer lending, fraud, collections or other activities involving credit bureau analysis, Lending or underwriting experience.

Human Resources Assistant -CRC (covid resource center agent) Amazon (temp position from Aerotek)

January 2021 to July 2021

The CRC provided assistance to Amazon employees who are impacted by COVID-19, in the form of accurate, consistent, and timely responses to inquiries via phone and web case. Serve as the support contact for Amazon employees with questions about their time away from work due to illness. Take ownership of employee case/claim ensuring that each contact is accepted and resolved with a high degree of customer focus. Build customer trust by empathetic handling of sensitive issues. Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved. Receive queries via phone or web case and log contacts into the shared service case management system. Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate. Assess new claims and make accurate classifications about the type of absence required. Contact employees as needed and keep them updated on the status of their claim. Ensure all tasks and decisions are rendered within SLA. Navigate ambiguous claim requests and apply good judgement about how to apply policy and regulations to the case in question.

Legal Administrative Specialist Inspector OFFICE OF PERSONNEL MANAGEMENT - Washington, DC

March 2014 to December 2019

Responsible for conducting investigations in order to verify continued eligibility for annuitant's disability retirement benefits under the Civil Service Retirement System (CSRS) and the Federal Employees ‘Retirement System (FERS), according to the laws provided. Maintain the integrity of the annuity roles as governed by federal laws and regulations. Provided customer service to annuitants and various agencies. Determine if annuitants are eligible for continued disability retirement benefits, including FederalEmployees Group Life Insurance (FEGLI) and Federal Employees Health Benefits (FEHB). Complete the necessary form (OPM 2810) to terminate FEHB, in situations where annuitants are found to no longer be eligible for benefits. Calculate the amount of FEHB and FEGLI premiums overpaid by the government to FEHB carries and the Office of Federal Employees Group Life Insurance. Prepare, computed and submit request to reclaim improper government payments. Draft correspondence in order to notify annuitants and their representatives for termination of FEHB and FEGLI benefits. Provide support to staff in order to prepare materials for the Inspector General on investigations being pursued based on criminal and /or fraudulent activities. Assist to annuitants during the inspections process, including explaining pertinent laws/regulations, and forth coming inspection process. Draft reports for management, outlining the results of the annual project.

Program Assistant/Analysis OFFICE OF PERSONNEL MANAGEMENT

October 2009 to March 2014

Cross-trained to handle Task Order Competition (TOC) awards, in addition to current duties as a member of the IAA (Inter-Agency Agreement) team that processes all inter-agency funds for acceptance between and other federal (DOD and non-DOD) client agencies. Performed analytical work across internal and external customers/stakeholders in the design and delivery of complex Human Capital and Training-Learning (HC/TL) solutions involving funds acceptance processing, task order competition/contract award, and invoicing/billing. Served as an Ordering officer, awarding contracts to private sector firms that provide a wide range of training and human resource products and services to federal agencies. Worked with OPM Contracting Officers, analyzed final work orders and system actions to ensure compliance.

Secretary Department of Defense (DOD) Department of the Navy, U.S. Naval Academy - Annapolis, MD

March 2007 to October 2009

I was the Office Administrator for the Director and managed all aspects of the office. I was responsible for Time and Attendance for over 57 employees and served as the Director's gatekeeper, answered all phone calls and set up meetings for the Department Heads and property manager for a large Civil Engineering Department that was responsible for all Naval Academy Facilities Management. I supported what that First LT needed for work orders for the whole Civil Engineering division, tracked and maintained work status, and was responsible for all keys for the building Key Custodian, who sometimes acted as locksmith, changing locks and codes campus-wide. I ensured all Director & Facility Management documents and correspondence were finalized in a timely manner, met prescribed suspense dates or established deadlines, and reflected professional content with quality checks / proofreading for spelling and grammar prior to being sent. I secured and properly disposed of classified materials, scheduled appointments, handled logistics for large Department academic meetings and conferences, and made all travel arrangements using Defense Travel System (DTS). I also supported hiring and recruitment for the Office of the Director, including scheduling personnel interviews, and was responsible for creating personnel actions (Part 52s) for recruitment, retirement, special act awards, and promotions for GS, NSPS, and WG positions. I received and made telephone calls, greeted visitors, screened the nature of the call or visit, and provided complete and clear information, referring callers and visitors to appropriate staff or office needed. I was a DOD IMPAC card holder and handled minor purchases up to my allowed threshold. Please note: this and other DOD positions were mostly progressively-responsible military spouse jobs /appointments in various duty locations where my husband served while active duty. Shorter time periods or gaps (such as from March 2007-August 2007 with transfer back November 2007-October 2009) are due to my husband's Active Duty reassignment & PCS / move orders & can be accounted for in detail, if needed.

Program Support Assistant / Educational Tech Department of Defense (DOD) Department of the Navy, U.S. Naval Academy - Bethesda, MD

August 2007 to November 2007

I created the University's academic schedule each semester for student Registered Nurse Anesthetists (SRNAs), including arrangements of speakers and travel reservations for guest instructors/professors. I created and managed student transcripts and official records of academic achievement, GPA scores and grade reports each semester. I oversaw the document retention policy and process for secure storage of all grades, permanent academic record files, and sensitive materials including student PII. I completed and provided documents and certified records for nurse anesthesia program accreditation as required by the Council of Accreditation (COA) of Nurse Anesthesia Educational Programs. I developed annual reports for COA analysis and distributed materials to students and faculty regarding accreditation and program accomplishments. I demonstrated knowledge of principles of management and organization, including management planning and control, resource utilization, and administrative practices and procedures to perform well in this position. I was also responsible for administrative management, staff planning and coordinating responsibilities in a variety of discrete functional areas, including managing the clinical site database, maintenance and updates to tracking logs, student training records, staff, student, faculty, and campus addresses and clinical site locations. I served as GSN timekeeper, took minutes for program meetings, and coordinated guest lectures for courses as requested by GSN course directors.

Secretary Department of Defense (DOD), U.S. Air Force

October 2002 to February 2007

Secretary Department of Defense (DOD), U.S. Air Force - Glendale, AZ

April 1999 to February 2007

Secretary Department of Defense (DOD), U.S. Air Force

October 2000 to October 2002

Secretary (OA)Department of Defense (DOD), U.S. Air Force

April 1999 to October 2000

Education

Some College in Business Management

PRINCE GEORGE COMMUNITY COLLEGE - Upper Marlboro, MD

September 2007 to May 2008

-Interpersonal communication skills

-Team player

•Quick Learner

•Computer skills

•Flexible with change

•Willing to learn new things

•Facilities Management

•Program Management

•Locksmith Experience

•DoD Experience

•Learning Technology

•Microsoft office

•Proofreading

•Curriculum Development

•Project Management

•Property Management

•Human Resources

•Employee Orientation

•Recruiting

•Time management

•Customer service

•Process Improvement

•Interviewing

-Certifications and Licenses

-Secret Clearance

-Assessments

Attention to Detail — Proficient

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Administrative Support Professional Fit — Proficient

Measures the traits that are important for successful administrative support professionals.

Full results: Proficient

Customer Focus & Orientation — Highly Proficient

Responding to customer situations with sensitivity

Full results: Highly Proficient

Creating Presentations with Microsoft PowerPoint — Proficient

Knowledge of Microsoft PowerPoint tools and features Full results: Proficient

Working with MS Word Documents — Highly Proficient

Knowledge of various Microsoft Word features, functions, and techniques

Full results: Highly Proficient

Customer service — Highly Proficient

Identifying and resolving common customer issues

Full results: Highly Proficient

Working with MS Word documents — Highly Proficient

Knowledge of various Microsoft Word features, functions, and techniques Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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