Service Representative Data Entry
Resume:
C O N TACT
************@*****.***
Haverhill, MA 01830
phone
address
C A R E E R O B J E C T I V E
Hard working stay-at-home mum experienced in problem- solving, service and time management, aiming to fill the virtual assistant role at your company. Apart from being social media savvy, I have 3 years of work experience as a customer service representative and proven knowledge of leadership, problem-solving, and workflow prioritization. I am familiar with Canva, Mailchimp and Thinkific. I always aim to be efficient, detail-oriented and always go above and beyond what is expected of me. My experience as a customer service representative has provided me with knowledge of customer retention, which will enable me to leverage my abilities to successfully fill the virtual assistant role at your company.
E D U C ATION
January 2017
Bachelor Of Science - BS In Biochemistry
Kaduna State University, Kaduna, Kaduna, Nigeria
E X P E R I E N C E
March 2019 - April 2021
Customer Service Representative
Etisalat Nigeria, Kaduna, Kaduna, Nigeria
Addressed customers courteously using suitable
methods and problem-solving skills.
•
Remained open to feedback from supervisor and
peers to build and improve skills set.
•
Maintained knowledge of company products to
provide helpful suggestions and recommendations
to customers.
•
Updated and maintained database with accurate
customer information and timely data entry.
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Followed up with customers regarding product
functionality and overall satisfaction.
•
Delivered personalized customer service relating to questions and promptly resolved basic problems on
customer accounts.
•
Provided account information to customers and
explained bill service policies and customer rights.
•
Utilized automated systems to log and retrieve call information.
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Responded to telephone inquiries and complaints
following standard operating procedures.
•
Greeted customers by name and displayed
respectful attitude, helping develop rapport with
customer base and build lasting relationships.
•
Investigated and researched issues to determine
root causes and appropriate resolution methods.
•
Analyzed and collected customer information to
prepare product or service reports.
•
Built sustainable relationships and trust with
customer accounts using open and interactive
communication.
•
Referred unresolved customer grievances to
designated departments for further investigation.
•
Used job-related software to complete contract
forms, prepare change of address records or issue
service discontinuance orders.
•
Navigated multiple computer systems and
applications and utilized search tools to find
•
VIRTUAL ASSISTANT
H A B I B A M O H A MMED
July 2018 - January 2019
Senior Laboratory Analyst
SABCAS Integrated Limited, Abuja, Abuja, Nigeria
July 2017 - June 2018
Medical Laboratory Scientist Intern
Amrahtubaba Foundation Kaduna, US
information.
Performed pre-analytic, analytic and post-analytic processing procedures.
•
Tested specimen in accordance with science
laboratory standards and operating procedures
•
Used data entry, database and word processing
programs to track day-to-day activities.
•
Conducted routine and non-routine analysis of in-
process materials, raw materials and environmental samples.
•
Measured or weighed compounds and solutions for
use in testing.
•
• Manipulated raw data to enhance interpretation.
Inspected finished products for quality and
compliance.
•
Evaluated analytical methods to determine need for improvement.
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Placed orders for laboratory equipment
andsupplies.
•
Calibrated, validated and maintained laboratory
equipment.
•
Extracted and entered relevant scientific data and
information into appropriate databases.
•
Cleaned, maintained and prepared supplies and
work areas.
•
Interpreted test results to compare to established specifications and control limits.
•
Collected blood and tissue samples from patients,
observed principles of asepsis to obtain blood
sample.
•
Prepared standard volumetric solutions and
reagents to be combined with samples, followed
standardized formulas and experimental
procedures.
•
Set up, maintained, calibrated, clean and test
sterility of medical laboratory equipment.
•
Analyzed results of tests and experiments to ensure conformity to specifications, using special
mechanical and electrical devices.
•
Conducted chemical analyses of body fluids, such
as blood or urine, using microscope or automatic
•
analyzer to detect abnormalities or diseases and
entered findings into computer.
Stained and mount tissue samples for examination
by pathologists.
•
• Stained with dye to locate abnormalities.
• Worked with coworkers to complete tasks.
S K I L L S
• Call Documentation
• Customer Account Management
• Responding to Difficult Customers
• Calm and Professional Under Pressure
• Call Transfers
• Customer Inquiry Response
• Multitasking and Time Management
• Computers and Technology
• Client Meetings
• Strong Organizational Skills
• Confidentiality and Data Protection
• Appointment Coordination
• Search Engine Optimization Practices
• Social Media Digital Marketing
• Status Updates
• Project Schedule Coordination
• Social Media Updating
• Writing and Editing Skills
• Reception Duties
R E F E R E N C E S
References available upon request
Contact this candidate