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Resume:
Shawanda Surles
Montgomery AL *6116
Dear Sirs:
My experience and management skills are surpassed only by my enthusiasm to effectively meet the challenges before me. I am seeking new and stimulating opportunities within a corporation that offers opportunity for advancement. An organization such as yours that prides itself on empowering its staff would be ideal.
I realize you will need to know a bit more about me as a suitable candidate; for this reason I reason I have enclosed a resume for your review. Additionally, the following personal characteristics would benefit any employer:
-Strong belief in company loyalty professional integrity support a superior work ethic
-Logical thinking and ability to determine overall picture aid in making decisions and solving problems
-A strong leadership model and positive attitude motivates others to higher levels of performances
-Follow-up and follow-through ensure positive outcomes
-Readiness to accept change and embrace new idea illustrates flexibility
-Friendly, personable, yet professional demeanor, enhances peer, employee, and customer relations
Thank you for your time and your consideration. I hope to speak with you soon.
Sincerely,
Shawanda Surles
Shawanda Surles
2715 Argyle Road
Montgomery AL 36116
Objective: To obtain employment in a respectful and growing environment.
Education: 2013 CNA
2007 Grand Canyon University Online
2000-2002 Concordia College (Selma) – Elementary Education
1989-1993 Southside High School (Selma) – Standard Diploma
Employment:
2019-Current Departmental Operation Specialist- Clerical Director over the East Central District
Supervises Office Managers/Clerical Coordinators to include distributes assignments; reviews work; approves/denies leave and ensures paperwork completed for FMLA absences; instructs and recommends training for staff; completes and conducts Employee Performance Appraisals; counsels and disciplines employees; so that ADPH/Area policies and practices are followed; actions are supported by documentation and facts; as evidenced by supervisory observation, review, and documentation. Reviews, interprets forms, manuals, policies and procedures; creates appropriate guidance/training for Office Managers/Clerical Coordinators; distributes necessary correspondence/instructions to county health departments; as evidenced by potential problems being identified at the local level and corrective action plans (CAP) being implemented at the local level. Examines reports quarterly (e.g. provider productivity, productivity, financial reports, etc.) to ensure staffing models are efficiently being implemented within a clinic; provides recommendations to modify local practices to ensure clinic operations are the most efficient as possible; as evidenced by observation, review, and assessment of productivity documentation. Conducts quarterly trainings/meetings for Office Managers/Clerical Coordinators; in each county according to staff needs and program requirements; assists in securing subject matter experts to conduct training. Communicates, collaborates, consults with local, area and state staff so appropriate directions, leadership and support for local staff health department staff; compliance with agency, state and federal guidance/requirements are assured; participates in monthly team meetings Assists in interviewing of potential job applications (e.g. recruiting, interviewing and selecting)so that qualified personnel are selected.
2016-2019 Transferred- Supervisor over multiple CLINICS (Autauga & Lowndes County Health Department) State of Alabama- Department of Public Health - Approves expenditures and disbursements in compliance with rules and regulations of the Department of Examiners of Public Accounts. Ensure vendors are paid on a timely basis. Ensures equipment and facilities are maintained within the budget. Supervises staff so that activities are carried out, goals are met, and personnel issues are addressed appropriately. Recruits, interviews and selects employees in compliance with department, state and federal policies and laws so that goals are met, and vacancies are filled within budget constraints. Communicates with county staff, local officials, such as city mayors and county commissioners to exchange information, provide program guidance and obtain financial assistance to meet the public health needs of the county. Develops and implements procedures within the county so that staff is kept informed of applicable department, state and federal policies, procedures and laws. Conduct routine staff meetings. Key Leave and do payroll for over 100 employees. Supervise the Budget clerks and submit claims to Revenue and Recovery for payment.
2013- 2014 Prattville Health and Rehab-CNA- Patient care and needs, Vital Signs, bath, therapy and feedings
2011-2016 Promoted- State of Alabama- Department of Public Health -Montgomery County Health Department- Approves expenditures and disbursements in compliance with rules and regulations of the Department of Examiners of Public Accounts. Ensure vendors are paid on a timely basis. Ensures equipment and facilities are maintained within the budget. Supervises staff so that activities are carried out, goals are met and personnel issues are addressed appropriately. Recruits, interviews and selects employees in compliance with department, state and federal policies and laws so that goals are met and vacancies are filled within budget constraints. Communicates with county staff, local officials, such as city mayors and county commissioners to exchange information, provide program guidance and obtain financial assistance to meet the public health needs of the county. Develops and implements procedures within the county so that staff is kept informed of applicable department, state and federal policies, procedures and laws. Conduct routine staff meetings. Key Leave and do payroll for over 100 employees. Supervise the Budget clerks and submit claims to Revenue and Recovery for payment.
2009-2011 Promoted- State of Alabama- Department of Public Health-Montgomery Area 8 Office (Office Manager) - File, Type, setup training classes for employee, balance budget, order supplies, make sure all employee annual and sick time is balanced, payroll monthly, answered multi-line phone, e-mails and respond to all complaints concerning Public Health in my area, conducted annual evaluations, submit travel to the Central Office.
2007-2009 State of Alabama-Department of Public Health- Elmore County Health Department (Administrative Support Assistant) - Handle clients for Family Planning, WIC, Cancer Detention, STD, Birth Control, and TB Skin Test. Call clients who have missed their appointment. Post all Death Certificate in Elmore County to Vital Stat., Balance Day Sheet at the close of business.
2003-2007 McDonald’s- Prattville Store- (Assistant Manager) – Manage a store of about 30-40 employee; arranging from High School students to adults; Made deposits; balance cash at the end of each shift; handle all customer complaints; reported daily and weekly; opened and closed the store; trained new employee (crew and managers); made out the employee schedule.
2001-2003 Probation Service-Montgomery-(Pay Window Clerk) - Answered multi-line phone, took payment, typed, faxed, and signed City inmates onto the Program; posted fines and written comments from the Judge or Lawyer over the case, Made courtesy calls to inmates that were released.
1998-2001 Selma Police Department- Selma- (Data Entry Clerk/Computer Operator)- Answered multi-line phone, faxed, typed, took Incident and Accident reports at the front desk using Title-13 codes, I was the backup person who help with the AS/400 New World System Networking.
(REFERENCES UPON REQUEST)
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