Susan J. Mallette

** *** **** ****, *** Braintree MA 01531 508-***-**** adt7bp@r.postjobfree.com

Objective

To secure a position as an administrative assistant, payroll preparer, customer service agent, that matches my skills and challenges my abilities that is 100% Remote.

Education

• David Prouty High School, Spencer MA

• Diploma, 1985

• General Course of study

Experience

August 2017 to Current

Retired after 30 years of service with Verizon at the age of 50 with full medical coverage as well as a pension that has been rolled into a financial account. The company was an amazing place to work, if not for raising my children and other personal responsibilities, I would still be employed by Verizon. Since retirement I have been spending more time with my teenage son, who is a Senior at BPRVTHS. I also have helped my Nieces & Nephews care for their children, who range in age from newborn to 13 years old. My brother was also diagnosed at the age of 54 with Parkinson’s/Lewy Body Dementia in 2019. For the past 2.5 years I cared for my brother in my home as one of his primary caregivers. Sadly, my brother passed away in March of 2022. I feel at the age I am I still have a lot to offer the professional community and would feel privileged to be considered for employment. October 1999 to August 2017

Administrative Assistant, Verizon, Worcester MA/Springfield MA Provide all necessary support to office of approximately 150 customer service representatives including but not limited to:

• Processing Payroll for office.

• Data entry.

• Preparing management reports.

• Answering and directing Incoming customer calls.

• Processing all incoming and outgoing mail for office.

• Providing second level customer service for irate customers.

• Processing supplier bills through Accounts Payable System using the VSAP application.

• Processing Managers expense reports through VSAP and the newest Concur system.

• Delivering incoming UPS, FEDX and US Mail throughout the company.

• Filing and keeping records retention updated.

• Co-ordinating Office Functions.

• Assisting with Sales contests supporting the office on Power Sales Days.

• Acting as opening manager and closing manager as needed.

• Works with IEX and Real-Time system monitoring Representatives schedules and adjusting as needed. Keeping Representatives on the phone system and adhering to their schedule at all times.

• Weekly updates in Sales progress. Updating office boards using Power-Point.

• Monitoring and keeping Vacation time updated for each employee making sure time matches what employee has for time.

• Tracking Absence. FMLA, FCL knowledgeable.

• Member of the Culture Committee which supports and encourages office moral. Items of interest are celebrating employees Birthday’s, milestones in their career, bringing positive attitude to the office environment and providing a monthly newsletter recognizing employees and upcoming events. Creates a positive work environment.

• Maintain employee training records, records completion, course taken and date.

• Customer letters on their service record.

• Considered a “Jack of all Trades” in my Administrative Assistant role. August 1987 to October 1999

Customer Service Representative, Verizon, Worcester MA

• Provide phone service to Verizon customers including sales of new products, resolving customer issues and bill disputes and scheduling repair work.

• Set up as internal Manager to take over irate customer calls, researching and resolving the issue and keeping a customer happy always with a smile. Advanced Training

• Completed advanced training in customer service.

• Completed Employer training on advanced use of Microsoft Office.

• Completed IEX training.

• List of training is available upon request

References available on request

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