Faria Yunus

Charlotte, NC-*****

Phone: (***) *** - 5187 (Mobile) Email: adt7bh@r.postjobfree.com

Career Objective:

Seeking a position as Software QA Analyst/ Tester in the competitive information technology industry where I can utilize my leadership and technical skills to accomplish professional growth while being resourceful, innovative and flexible.

Summary of Qualifications:

·Over twelve years of experience in Software Quality Assurance and Test Automation Process in IT industry that include Banking applications, reward programs, Logistics, Hospitality and Restaurant applications which are Client/Server and web-based, with proficiency in both manual and automated testing using tools such as Jira and Quality Center (QC)/ALM.

·Strong knowledge of Software Development Life Cycle (SDLC) methodologies such as Agile, SCRUM and Waterfall models across various projects.

·Extensive experience in analyzing business specification, wire frames, use case documents and creating test deliverables such as test strategy, test plan and test case documents accordingly.

·Proficient in creating business based functional Test Scenarios, Test Scripts, Test Specifications and Traceability Matrix.

·Experience in conducting Integration Testing, Usability Testing, System Testing, Cross Browser Testing, End-to-End Testing, Functional Testing, Smoke Testing, Regression Testing, Compatibility Testing and User Acceptance Testing.

·Proficient in overall Defect Management/Problem solving including tracking bugs and reporting using HP Application Life cycle Management (HP ALM), Quality Center and JIRA.

·Good understanding of Extract Transformation and Load (ETL) process and data comparison for validation purpose.

·Experience in using Oracle SQL*Plus command prompt and Oracle SQL Developer to write and execute SQL Queries against Oracle Database.

·Experience in writing and executing SQL queries to perform Data Validation and back end testing of databases on Teradata to check the integrity of data and business rules based on mapping.

·Expertise in developing, documenting and executing test cases manually and generated Automation Scripts using HP Unified Functional Testing (HP UFT) tool.

·Experience in developing and executing automation Functional Positive, Negative, Regression and System testing using HP UFT.

·Expertise in scripts enhancement using various checkpoints, parameterization, optional step and synchronization methods.

·Extensively utilized test results and defect reporting tools to evaluate efficacy of test script coverage and to improve content of business flow test cases

·Experience in creating performance test scripts using Performance testing tools like HP Performance center and Load Runner.

·Experience in creating Test approach, work plan and designing the test Scenarios, test cases for Performance test requirements.

·Well experienced in conducting performance test executions and analyzing the performance test results after performing various load test such as stress test, endurance test, Component test.

·Ability to quickly adapt to different project environments, work in teams and accomplish difficult tasks independently within timeframe.

·Good Problem solving, analytical, reasoning, interpersonal skills and team player.

·Committed, result oriented, hardworking, quick learner, passion to learn new technology and undertake challenging tasks and responsibilities.

·Participated and contributed to a team environment by furthering mutual respect and understanding while working towards a common goal.

·Have passion for software quality and for advancing testing as an engineering discipline

·U.S. Citizen and authorized to work in the U.S. for any employer.

Technical Skill:

Testing tools:

HP Application Life cycle Management (ALM), Quality Center (QC), HP Unified Functional Testing (UFT), QuickTest Professional (QTP), Performance Center and HP Load Runner, Test Complete.

Bug Tracking tools:

HP ALM, Target Process and JIRA.

Languages:

VBScript, Java and XML.

Database:

MS SQL Server 2008, Oracle 11g/12c, Teradata and MS Access.

Methodologies:

Agile and Waterfall model.

Documentation:

MS Office Suite including Word, Excel, PowerPoint and SharePoint.

Operating System:

Windows 7, Windows Server 2008, Linux and Mac.

Application Server:

Putty, IIS, Apache Tomcat, Oracle Web Logic

Professional Experience:

Company: Endava

Location: Charlotte, NC 28202

Job Title: Software QA Lead Duration: March 2019 to December 2022

Project Description:

QA lead for two major projects for a logistics and a banking software for Endava as the consulting company reponsible for delivering the software.

Endava is a public technology company, with over 18 years of experience of working with some of the world’s leading Finance, Insurance, Telecommunications, Media, Technology, and Retail companies. Through the Digital Evolution, Agile Transformation and Automation solutions, Endava helps its clients be more engaging, responsive and efficient by supporting them from ideation to production.

Main Responsibilities:

·QA lead for the IT team with the responsibility of all components of quality assurance for two responsible applications - Lineage Logistics and Primis Bank.

·For Lineage - testing suite inclcuded device testing used at logistics/warehouse facility, as well as desktop applications related to the logistics product.

·For Premis Bank - testing covered for Mobile devices, as well as desktop applications related to banking.

·Coordinating both system and client acceptance testing by delegating tasks and ensuring that the tasks have been completed to the standard.

·Actively colaborating with external vendors and the clients, as well as product teams, to write user stories, perform analysis and perform execiution of the testing within the designated timeframe.

·Creating regression test suite and coordinate the execution of the tesing.

·Creating defect and managing lifecycle of defect within JIRA.

·Actively participate in daily scrum meeting, grooming meeting and retrospective with the development team and the product owners.

·Actively involved in supporting automation for the Endava software testing process.

Environment: Jira, Postman, SQL server, MS Office suite

Company: C.A. Short

Location: Shelby, NC 28152

Job Title: Software QA Lead Duration: April 2017 to current

Project Description:

C.A. Short is a privately held company headquartered in North Carolina with offices across the U.S. and has over 150 employees, and 3,000+ customers. C.A. Short Company is a leader in the employee engagement and recognition award services industry by developing Individualized Engagement Programs and delivering the services through mail, phone, web and mobile channel.

Main Responsibilities:

·QA lead for the C.A. Short IT team with the responsibility of all components of quality assurance for the internal and external applications.

·Coordinating both system and client acceptance testing by delegating tasks and ensuring that the tasks have been completed to the standard.

·Actively participate with business to write user stories and perform analysis.

·Translating user stories into function test cases and executing those.

·Create defect and manage lifecycle of defect within JIRA.

·Actively participate in daily scrum meeting, grooming meeting and retrospective with the development team and the business.

·Actively involved in introducing automation into the software testing process for C.A. Short and recently completed Test Complete training for this purpose.

Environment: Jira, SQL server, MS Office suite

Company: Bank of America

Location: Charlotte, NC 28202

Job Title: Systems QA Analyst Duration: October 2016 to December 2016

Project Description:

Bank of America has implemented an enterprise-wide Anti-Money Laundering (AML) compliance program, which covers all of its subsidiaries and affiliates. This project ensured the quality of the data used for the detection of fraud scenarios within the AML program.

Main Responsibilities:

·UAT level data validation for Anti Money Laundering (AML) financial crimes group to validate the integration of data within the AML databases.

·Data validation for ATM transaction, Safe Connect and credit card transaction at branch.

·Extensive use of Toad to execute Teradata SQL for performing data analysis.

·Create defect and manage lifecycle of defect within JIRA and HP ALM.

Environment: Teradata, Toad, Quality Center (QC) / HP Application Life Cycle Management (HP ALM), JIRA.

Company: Wells Fargo

Location: Charlotte, NC 28262

Job Title: Systems QA Analyst Duration: February 2016 to July 2016

Project Description:

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.8 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial financial services through 8,800 locations, 13,000 ATMs, online, and mobile devices. During my employment with Wells Fargo, I was assigned to perform as a Manual tester to ensure the quality of the SVT - Teller Modernization Software by performing various testing. This application is both web based and POS, and will be used by all Wells Fargo banking locations.

Main Responsibilities:

·Following Agile methodology for Logging, Tracking and Verifying resolution of software and specification defects.

·Developing and executing test plans and test scripts within guidelines.

·Developed test cases from user stories, technical specifications and wire frames.

·Documented and maintained test cases, test results, and test requirements traceability using test management tool Quality Center/ALM.

·Managed, track and report defects from discovery to successful correction, validation and verification using JIRA.

·Working with senior analysts to develop test strategy.

·Performing various types of complex test data conditioning, regression testing and testing validation.

·Validation of user interfaces such as Touch Screen Interface (TSI) and Scanner.

·Validating Teller Cash Dispenser/Recycler (CDR)

·Validating banking transaction codes and banking items processing

·Validating various consumer bank regulatory requirements

·Representing the test team in triage meetings with project management to bring defects to resolution.

·Manipulating environment flags on UNIX using Putty to create, execute and validate test data scenarios.

·Executing performance testing to verify lag time and stress for Teller Mod transfer application.

·Executing regression test cases to validate functionalities for Teller Mod transfer application.

Environment: Quality Center (QC) / HP Application Life Cycle Management (HP ALM), JIRA, Google Chrome, Apache Tomcat, Putty and Java/J2EE.

Company: POS Nation

Location: Charlotte, NC - 28217

Job Title: Software QA Analyst Duration: October 2013 – September 2015

Project Description:

POS Nation provides retailers, restaurants, and other businesses with high quality, low cost, easy to use, personalized point of sale solutions. During my employment with POS Nation, I was assigned to perform as a Manual and as well as automation testing to ensure the quality of the Restaurant POS Software by performing various testing.

Main Responsibilities:

·Validated testability of Test Basis Artifacts including Business Requirement Documents and Design Documents.

·Involved in creating test plan document, identified and created required test environment with proper hardware and software.

·Defined test cases, test matrices, configuration test questionnaires, and wrote test scripts from business requirements documentation to confirm that systems meet business objectives.

·Developed test cases from use cases and technical specifications.

·Documented and maintained test cases, test results, and test requirements traceability using test management tool.

·Managed, track and report defects from discovery to successful correction, validation and verification.

·Performed different types of testing that include Smoke testing, System Integration testing (SIT), User Acceptance testing (UAT), Functional testing, Regression testing, end-to-end, integration and Functional Negative testing.

·Executed manual test cases and reported test status accordingly using Test Management tool like HP Application Life cycle Management (ALM).

·Evaluated and reported test results (overall progress periodically to the project team)

·Utilized HP ALM defect management module to log defect with reproducible steps and proper snapshot of the defects.

·Participated in Triage meeting with project management to bring defects to resolution.

·Performed manual back-end testing against Oracle Database using Oracle SQL *Plus command prompt to ensure flawless data insertion and modification.

·Wrote complex SQL queries to fetch data from multiple tables using SQL Inner Join.

·Analyzed and identified requirements and recommend scenarios to be automated for Functional and Regression testing purpose.

·Utilized HP Unified Functional Testing (HP UFT) to created Test Scripts and performed enhancement to make reusable, programmable and repeatable scripts.

·Created, managed and enhance to support the changing needs of the test scripts.

·Integrated HP ALM and HP UFT to store all test scripts into HP ALM in order to maintain version control and safe source file of the scripts.

·Managed automation test execution and reported test results within the testing team and project management.

·Determined testing strategies and guided the work of new/less experienced testing team members.

·Communicated the status of potential issues and outstanding problems to project and quality assurance personnel.

·Performed quality control checks on software release candidates, determined final issue resolution status, and authorized progression to next testing phase.

·Supervised, measured, and improved software development and test processes.

Environment: HP Application Life Cycle Management (HP ALM), HP UFT, Load Runner, Oracle 11g, SQL Server 2008, SQL, Oracle SQL Developer, Oracle SQL*Plus Command Prompt, IIS, .Net and Java/J2EE.

Company: Piedmont Natural Gas

Location: Charlotte, NC 28210

Job Title: Software Quality Assurance Analyst Duration: June 2011 to August 2013

Project Description:

Piedmont Natural Gas is an energy provider for residential customers across North Carolina, South Carolina and Tennessee. During my employment with the Piedmont Natural Gas, I was assigned as a software quality assurance tester of a Web-Based application called “Manage Client’s Account”. Using the application clients can register and gain access to their account and billing information for one or more natural gas service accounts.

Major responsibilities:

·Expertise in preparing Test Plan and developed test cases for automation team for regression testing.

·Analyzed business requirements, functional specification, and the required documents for testing.

·Performed Functional, Negative, Smoke, System, Integration, Regression, UAT and Performance Testing of Web and Client/Server Application

·Conducted elaborate manual testing on test cases and provided feedback to the development team.

·Used Quality Center for requirements management, planning, scheduling, running tests defect tracking and managing the defects.

·Wrote SQL statements in script to retrieve data from database in order to verify accurate data stored in database as well as back end testing.

·Developed test approaches/test designs. Wrote test plans, created production simulations, and test data.

·Identified testing methodology for load, stress testing based on the business processes and analyzed the business requirements along with Product Manager.

·Enhanced VuGen Scripts by parameterizing the input test data to minimize unique constraint, and date constrain issue.

·Inserted and configured manual correlation to handle dynamic data into script including unique session value.

·Created manual and automated scenario using LR Controller, setup Runtime settings, configured Load Generator, and assigned number of Virtual Users.

·Configured Ramp Up, Ramp Down, and calculated proper duration of the propose Load test.

·Administered the Load Test and Analyzed test result using LR analysis to pin point the bottle neck and reported to development team.

·Provided weekly test status and defect matrix reports to the management.

·Assisted with the implementation, maintenance and support of test tools.

·Participated in measuring and driving product quality from inception to release.

·Performed other job-related duties and responsibilities as assigned by Business Analyst.

Environment: HP Quality Center (QC), QuickTest Professional (QTP), HP Load Runner, .Net, Windows NT, SQL*Plus, Java, J2EE, XML, IIS, MS Access, SQL Server and Oracle.

Company: Three Sigma Software, Inc.

Location: Laurel, MD - 20723

Job Title: Software Quality Assurance Analyst Duration: March 2009 to May 2011

Project Description:

Three Sigma Software, Inc. is an innovative software development company, whose sole mission is to provide consumers with quality software development, implementation, and maintenance support to effectively manage Women, Infants, and Children (WIC) programs. During my employment with Three Sigma Software, I was assigned as a manual tester for a web-based application that allow WIC staff to provide efficient, effective services to WIC participants.

Major responsibilities:

·Analyzed business requirements, functional specifications, and the required documents for testing.

·Developed, maintained and executed Test Plans and Test Matrices.

·Created Test Cases/Design Steps and Test Scripts and executed them accordingly.

·Performed Functional positive testing, Negative testing, Smoke testing, System testing, Integration testing, Regression Risk/Fix testing and User Acceptance testing.

·Used Quality Center for requirements management, planning, scheduling, running tests defect tracking and managing the defects.

·Analyzed test results, separated potential defects with a focus on isolating problem areas, and documenting defects.

·Wrote SQL statements in script to retrieve data from database in order to verify accurate data stored in database as well as back end testing.

·Performed Functional and Regression testing using HP Quick Test Professional (QTP).

·Developed test approaches/test designs, automation test plans, and test data.

·Involved in writing Database Checkpoints to verify data quality and calculations using QTP.

·Executed automation test suites and provided test results to project management.

·Participated in defect review meetings with the team members.

·Compiled final project documentation and prepared for client delivery.

·Developed reports to document findings and trends in the principal review process and recommend policy or procedure changes to management.

Environment: Windows Server 2005, Oracle10g, HTML, SQL, TOAD, QuickTest Professional (QTP), HP Quality Center.

Education and Academic Achievement:

·Bachelors of Social Science in International Relations, 06/1999

Institution: Dhaka University, Dhaka, Bangladesh.

Professional References:

·Will be provided upon request.

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