Customer Service Sales Associate

JENNIFER COMPTON

Jeffersonville, IN – 317-***-**** – adt7af@r.postjobfree.com – linkedin.com/in/jennifercomp Operations Administrator & Service Management Professional Achievement-oriented professional with extensive experience in operations management, customer service management, and business management. Bachelor of Arts (BA) in Organizational Leadership & Supervision from Purdue University. Proven track record of managing complex projects while leading teams toward overall success. Provides exceptional skills in human resource management, strategic planning, personnel training, relationship management, and process improvement. Highly-effective communicator and value-centric leader who thrives in fast-paced environments, delivering forward-thinking and professionalism. CORE COMPETENCIES

Business Management

Relationship Management

Strategic Planning Skills

Human Resource Management

Training & Development

Process Improvement

Operations Management

Customer Service Skills

Process Improvement

PROFESSIONAL EXPERIENCE

AIR EQUIPMENT COMPANY – Louisville, KY

Operations Administrator 2019 – Present

Provides leadership as Operations Administrator responsible for establishing the company’s Service Department from the ground up. Developed company’s processes and procedures to support customer service objectives and standards. Manages a team of between 2 to 10 full-time technicians while ensuring effective and efficient delivery of company services and solutions. Oversees all invoicing, accounts receivable, accounting, and financials. Focuses on improving operational management systems, processes, and best practices. Monitors daily operations to ensure compliance with internal company standards and all industry regulations.

Manages major client accounts, including Univ. of Kentucky, Baptist Hospital, Univ. of Louisville, and Sullivan Univ.

Performed research of new dispatch software selection and successfully rolled out new software across the company

Provides additional leadership as member of Salesforce Committee, Onboarding Team, and Operations Leadership Team

Delivers ongoing guidance to Human Resources on overall hiring practices, training programs, and employee evaluation

Collaborates cross-functionally to oversee service coordination, dispatch of service technicians & customer satisfaction

Maintains responsibility for performing quality controls and monitoring KPIs to ensure achievement of production goals SEPARATORS INC. – Indianapolis, IN

Schedule Coordinator & Supervisor 2009 – 2019

Served as Schedule Coordinator and Supervisor for this industrial equipment supplier. Supervised daily work activity of 11 service technicians located in 5 states, working directly with approximately 350 to 500 internal and external customers per week. Maintained responsibility for arranging technicians’ travel activities with a focus on cost and workflow efficiency. Approved service technicians’ hours according to company best practices. Scheduled all jobs, generated related paperwork, and created all service department estimates. Resolved any customer billing issues and negotiated discounts for major customer accounts.

Provided leadership as Super User Group Member with focus on determining most effective internal scheduling software

Delivered recommendation on transitioning to electronic systems for all paperwork, now contributing to system roll out

Developed and coordinated custom estimates and discounts for large corporate customer accounts, including Dean Foods

Supported Wellness Team determining programs and opportunities to drive improved wellness across the company

Created machine bill of materials in M2M computer system to support organization and efficiency within department PROFESSIONAL EXPERIENCE (Cont.)

CITIZENS MECHANICAL SERVICES – Indianapolis, IN

Service Dispatcher & Supervisor 2008 – 2009

Provided leadership as Service Dispatcher & Supervisor responsible for dispatching, scheduling, and closing-out calls. Processed service requests and prepared paperwork for escalated calls to ensure full customer satisfaction. Managed workflow for 7 service technicians with focus on minimizing service technician overtime. Dispatched and scheduled service technicians in real time according to best practices. Created all orders in MAS 200 computer system. Assisted with collections of past due receivables, as needed. Maintained responsibility for gathering and processing payroll for all service technicians under direct supervision.

Focused on providing efficient and effective customer service to both internal and external customers

Maintained scheduled calls on internal system, ensuring all calls were scheduled with appropriate technicians

Performed outbound calls to schedule, confirm, and survey upcoming or completed customer appointments

Opened new customer accounts and updated existing accounts, ensuring all information was accurate

Verified equipment manufacturer warranties and coordinated any related equipment inspections and removal DPRIMESOURCE BUILDING PRODUCTS – Indianapolis, IN

Inside Sales & Procurement Associate 2004 – 2008

Served as Inside Sales Associate responsible for developing and implementing strategic sales practices to drive sales goal attainment. Established new customer accounts and maintained existing customer relationships with a focus on long-term customer retention. Effectively communicated unique value proposition of the company’s products and adjusted sales communication based on customers’ individual needs. Managed additional purchasing responsibilities for building materials.

Trained new employees on company product lines, DMSI computer systems, and company policies & procedures

Maintained responsibility for working directly with vendors and suppliers to negotiate pricing and terms HUTTIG BUILDING PRODUCTS – Indianapolis, IN

Office Manager / Assistant Branch Manager 1999 – 2004 Provided leadership as Office Manager / Assistant Branch Manager responsible for managing overall branch operations, including human resources, inventory management, customer service, and administrative management. Received all inventory and performed any adjustments for inventory management system. Enrolled new hires in company’s benefits and insurance programs according to best practices. Processed any discipline forms and new hire paperwork as well as maintained all employee records.

Collaborated within management team to supervise sales representatives, including training and new hire orientation

Directed inventory management function, including running cycle counts and preparing for year-end inventory

Trained new hires on variety of building products, Trend computer system, and company policies & procedures

Billed customers for deliveries, issued credits and returns, and effectively resolved any arising customer issues EDUCATION

Human Resources Management Certificate

Purdue University – Indianapolis, IN (2015)

Bachelor of Science (BS) in Organizational Leadership & Supervision Purdue University – Indianapolis, IN (2014)

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