716-***-****

adt7a8@r.postjobfree.com

**/**/****

OBJECTIVE

Seek to work in an environment that will

challenge me further while allowing me to

contribute to the continued growth and success

of the organization.

Obtain a position that will provide me the ability to apply my work experience to a growing

industry.

Look forward to working with a company that

promotes quality products and services and

provides me with the opportunity to meet and

exceed.

Consultative approach coupled with the energy

and drive as an individual contributor with

minimal supervision.

SKILLS

Customer Service

Account Management

Negotiations

Upselling

Payroll

Tax Experience

Auditing

Financial Report Writing

MICHAEL J SQUELCH

94 Exchange ST Attica NY 14011

EXPERIENCE

Paychex Inc July 2022 - Present

Account Manager/ Payroll Specialist

As a Payroll Specialist I am responsible for collecting timesheet data and payroll information. Entering data into payroll and administrative databases and software programs. Calculating wages, benefits, tax deductions, commissions, etc. Preparing and processing paychecks and cash deposits.

Maintaining accurate records of payroll documentation and transactions. Preparing and distributing income statements. Responding to payroll-related inquiries and resolving concerns. Performing account balance and payroll reconciliations. Preparing financial reports for accounting and auditing purposes. Preparing periodic payroll reports for review by management. Most important, to assist/train my clients on how to navigate through systems to become self sufficient. Firstsource Advantage LLC September 2015 -

July 2022

Digital Account Manager

Assisted customer via telephone and Email

Provided an elevated customer experience to generate a customer satisfaction Respond to Email and Web requests

Planning course of action to help customers with outstanding debts Effectively managed a high-volume of inbound calls Account Processing Group November 2010 -

August 2015

Collection Specialist

Effectively managed a high-volume of inbound and outbound customer calls Addressed and resolved customer product complaints empathetically and professionally

Gathered and verified all required customer information for tacking purposes Accurately documented, researched and resolved customer service issues Managed high call volume with tact and professionalism Initiated operations improvements to improve overall call center productivity Firstsource Advantage LLC April 2006 -

September 2010

Debt Collector

Effectively managed a high-volume of inbound and outbound customer calls Gathered and verified all required customer information for tacking purposes Negotiates account resolution, accurately input data and documents actions within the collection systems while maintaining company performance and productivity standards

Maintains up to date customer contact information in the collections systems EDUCATION

Sweet Home High School Passing Year - 2003

General Studies/High School Diploma

Passing Year -

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