SARTHAK T.BHANDARY

Mobile: 050-*******

E-mail: adt7a6@r.postjobfree.com

Objective: A position that will effectively utilize acquired expertise, creative talents and commitment to deliver excellence in Hospitality & Customer Service. Desire a position with career growth potential.

Profile: Very efficient, trustworthy and industrious “Team Leader” with strong interpersonal, communication and training skills achieved via 3 years of excellent and dedicated service for busy establishments within the hotels and catering sectors. Education Higher Secondary School Certificate 2000-2001 Mumbai Board – India Secondary School Certificate 1998-1999 Mumbai Board – India Skills: Extensive hotel/catering management experience and expertise Qualified to manage, control, and lead a group of people Natural ability to work on own initiative or as part of team. Excellent team building skills and Communication skills Experience:

March 2007 – Present

Hospitality Team Leader – Spinney’s (Offshore) Abu Dhabi – UAE

• Setting the daily Buffet, Restaurant Services, and Managing Kitchen Requisition etc.

• Assist the Operations Manager in planning, organising and co-ordinating the staff duties and furnishing daily timesheets.

• Ensure compliance with all food hygiene and liquor license legislation.

• Handle Customer Complaints and issues pertaining to quality of service.

• Take total operational responsibility of duties delegated by the Operations Manager and ensure effective communication between management and staff at all times.

• Maintaining the fixed assets register and assist with food costing exercises.

• Prepare monthly Time-table for Housekeeping attendants, Chefs, and Waiters.

• Other Responsibilities as assigned

November 2004 – Jan 2007

Hospitality Attendant – The Orchid Hotel Mumbai – India Provide room attendant services to guests

• Handle housekeeping requests in accordance with the procedures in the Quest Housekeeping Manual,

• Advise guests on the operation of equipment in rooms when necessary.

• Attend to lost property according to Lost property procedure. Prepare apartments for guests

• Set up equipment and trolleys according to procedures in the Housekeeping Manual.

• Identify and access rooms for servicing according to procedure.

• Make up beds in accordance with procedures in the Housekeeping Manual.

• Clean equipment and rooms according to Quest standards.

• Check, replenish or replace room supplies and compendium materials in accordance with Housekeeping Manual.

• Report maintenance requirements promptly.

• Remove soiled linen according to Quest procedure,

• Store equipment and chemicals in accordance with procedures in the Housekeeping Manual.

Prepare and clean common areas as directed

• Vacuum and mop floors, dust furniture and wash windows in accordance with Housekeeping Manual.

Accurately complete required paperwork

• Complete Housekeeping Room Attendant Work Sheet. Communicate with colleagues and guests

• Communicate with guests in a friendly and professional manner in accordance with procedures in the Housekeeping Manual,.

• Operate at all times within the guidelines contained in the Employee Code of Conduct and the Quest Way.

• Maintain strict confidentiality in regard to all interactions with guests. Operate in a Team environment

• Work cooperatively with colleagues to complete assigned duties.

• Attend staff meetings and contribute to continuous improvement in the Housekeeping function.

• Implement changes in cleaning practices and Housekeeping methods as directed. Follow health, safety and security procedures

• Follow all Health and Safety procedures as outlined in the Housekeeping Manual and Quest Occupational Health and Safety standards.

• Report any suspicious behaviour or occurrences to the Franchise Manager,

• Secure property and equipment as outlined in Quest procedures.

• Maintain personal hygiene and grooming and wear your Quest uniform as detailed in the Quest Uniform policy.

• Handle food safely according to the Quest Food Safety policy and procedures. Other duties

• Undertake other duties within the scope of your skills, competence and training as directed.

• Supervise and assist in:

o Stock taking of liquor on a weekly basis

o Promoting good customer and staff relations

o Prompt and accurate service of liquor, beverages and bar food o Correct Mise-en-place before and after each service o Achieving and maintaining high standards of cleanliness, comfort and maintenance

o Delivering pre-service briefings to all staff, emphasising particular show or event requirements and

Jan 2003 – August 2004

Office Assistant – SSI Computer Education Mumbai – India

• Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• File and retrieve corporate documents, records, and reports.

• Greet visitors and determine whether they should be given access to specific individuals.

• Perform general office duties such as ordering computer hardware, cartridge supplies, maintaining records management systems, and performing basic bookkeeping work. Language

Marathi Native Language

English Fluent - Spoken, Reading & writing

Hindi Fluent - Reading & Writing

Arabic Average - Spoken

Personal Information

Nationality: Indian

Age: 25 Yrs

Visa Status: Employment visa

Contact Details: 050-*******

Reference: Available upon request

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