Customer Service Rep
Resume:
Lanisha Walker
Fort Collins, CO *****
**********************@***********.***
# People Oriented Public Relations
# Business Communications Problem Solving
Willing to relocate to: Rossville, GA - Scottsdale, AZ - Loveland, CO Work Experience
Head Cashier
Wendy’s - Fort Collins, CO
March 2021 to July 2021
My duties were due at 10 to call customer orders mobile orders all the customers inside the store and lobby take care of the bathrooms the trash clear all the clutter and debris from in front of the cooking area and to make sure the front and was stocked as well as cleaned and all orders were prepared and taken out if that’s what needed to happen and to be able to count down my drawer cash out my door and drop money in the safe.
Head Cashier
Burger King - Fort Collins, CO
January 2021 to March 2021
My duties were to attend to all customers in all parts of the store/all orders in or outside of the store. I also was responsible for taking care of the trash, refilling of the ice/cleaning the bathrooms, doing the dishes and mopping the front end of the store as well as stocking the front of the store as well. Head Cashier
McDonald's - Fort Collins, CO
January 2018 to May 2019
Summary Objectives within these positions,of being Head Cashier/ Title:Head Cashier in all positions,duties, and task are one in the same in many different ways… Assisting customers with all orders and issues of every type,as well as processing all credit/debit and cash transactions and providing great service as well as maintaining the daily up keep of each business/ Encouraging customers and co workers alike to be a part of the solution to resolve any issues that we or they may come across.
Customer Service Rep.
Front Range Community College - Fort Collins, CO
July 2012 to March 2013
When did he’s ready to attend to new students returning students parents and their questions their needs and direct them towards advisers cashiers financial aid and any other assistance that they needed and also with getting set up with assessment testing and time frames to do so. Customer Service Rep.
Center Partners - Fort Collins, CO
October 2008 to December 2008
My job was to handle membership retention and new clients have make up products being shipped out to them how they are being shipped out and if there was too many on the account to adjust their account to their liking and also to invite people over the phone about the type of make up and Freshes that we had that they would be applying to their face that we’re not agitate or irritate your skin. Cashier
Kangaroo Express - Rossville, GA
June 2007 to July 2008
As a cashier I was the handle chef reports making new coffee and keep the coffee mate start the coolers and count the cigarettes count and all items being taken out of the store as all the new items coming in the store and handle customers coming in and out and to clean the inside and outside of the store and have everything done drawers cashed out and written down all this done from 11 to 7 every day for a year and a half to almost 2 years.
Customer Service Rep.
Convergys - Chattanooga, TN
August 2006 to July 2007
As providing excellent customer service to Home Depot online customers over the phone helping them with their shipping issues and their repairs and their appointments to have Home Depot products come into their home or be shown at their home from the store as well as to help them with their online orders and purchases and where there be business or personal accounts. Customer Service Rep.
Crossfire Marketing Group - Victorville, CA
May 2004 to March 2005
As a customer service representative assisting customers out of state to lower their electricity bills by joining a new company that would be cutting them less money than what they were currently paying by joining a new company in their area.
File Clerk
San Bernardino County - Hesperia, CA
April 2002 to March 2003
I was assessing the general public apply for government and the government and community programs process their applications their paperwork and get their finalize applications approved and their benefits onto their cards and in their accounts as soon as possible and to file an all paperwork and handle all database entry I have for my department.
Education
Undergraduate in Media Arts
Front Range Community College - Fort Collins, CO
July 2011 to March 2013
Associate's degree in Business Communications
VictorValley Community College - Victorville, CA
August 2000 to March 2001
High school diploma
Sultana High School - Hesperia, CA
August 1995 to May 1999
Skills
• Filing
• Computer operation
• Public relations
• Microsoft Word
• Word processing
• Cashiering
• Customer service
• Coffee Experience
• Search Engine Optimization (SEO)
• Marketing
• Microsoft Excel
• Microsoft Office
• Phone etiquette
• Hotel experience
• Host/hostess experience
• WordPress
• Social Media Management
• Front desk
• Clerical experience
Certifications and Licenses
See Safe Certified
November 2022
OSHA Certified
February 2022
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