Chantelle Wolverton

Seeking a long term, Full time, career oriented position. Where I may expedite room for advancement and growth within the company!

Pacific, WA 98047

adt794@r.postjobfree.com

+1-253-***-****

Professional, persuasive Operations Manager with 5+ years experience. 3+ Years as a diversified Customer Success Manager where I received inbound calls to resolve customer escalated issues. Conceptually implemented innovative tasks and abilities delivering maximized top tier workflow productivity with a proven track record. Conveyed and streamlined cross-functional collaborations between Buisnesses, customer insights as well as a handful of technical teams. I Strive to seek challenging atmospheres and endure complex deadlines enticing self motivation, over achievements and consistent efficiency in high quality compositions and facilitated over-comings. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Multi-Service Worker

Independent Contactor - Home - Auburn, WA

January 2019 to Present

• Independent contractor

• Work at many different work places for many different positions

• Mostly catering for places such as Seattle tennis club, Oki golf, Colombia tower, lumen Field, château st Michelle, Door dash and many more

• Bartend, serve, buss, concessions

• Warehouse or delivery, security, greeter etc.

• Many more partners In Business

Enumerator

US Censors Bureau - Tacoma, WA

March 2020 to September 2020

• Temporary position

• Seasonal production

• Enumerator for governmental official business

• Interviewed with individuals locally regarding their house hold

• Carefully counted each person in each home on my case listed

• Worked independently

• Government confidentiality

• Daily goals of on completing case loads

• Helped count for the 2020 census

• Called to complete or reinterview house hold counts over the phone

• Re-interviewed homes for quality assurance

Server and Bartender

Legends Hospitality - Auburn, WA

June 2019 to September 2020

• Welcomed VIP box seat customers and guests as they arrived

• Took food and drink orders

• Cleared tables

• Managed cash, check, credit orders

• Maintained a clean work area

• Worked at a auditorium

• worked the VIP seats at concerts

• concession stands

• push button service

• Checked on special guests frequently

Bartender

Lake wilderness Golf Course - Maple Valley, WA

September 2019 to June 2020

• mangaged by Course Co, LLC

• Serve food and beverages

• customer service engagement

• multi tasking

• fast paced environments

• helped work in pro-shop

• bartending / served/ hosted banquets and Scheduled events Including tournaments

• drove Beverage cart around the course to serve snacks and beverages

• Maintained safety standards

• Performed opening and closing duties

• Prepared and served alcoholic beverages

• Checked customer Identification And fallowed state guidelines Bartender

Cheer's Bar and Grill - University Place, WA

December 2012 to September 2018

• Greeted customers in and out restaurant Served drinks and food to customers

• Pull tabs service

• Cash handling

• Dropping sales report deposit safety with closing procedures

• Opened restaurant as well as closing it

• Maintained bar revenue making sure all patrons were billed.

• Adhere State and Federal age verification guidelines for alcoholic beverages

• Enthusiastically and appealingly described specials, menus, happy hour, cocktails.

• Stocked liquor and beer changed beer kegs and maintained quality control.

• Started in 2012 worked on and off at many locations until fall of 2018! Bartender

Bj's Bingo and Gaming - Fife, WA

July 2015 to January 2017

• Greeted customers in a timely manner.

• Created specialty drinks for customers

• Served food and beverages to customers quickly and efficiently.

• Diplomatic interactions and a Knowledge in wide range of cigar brands, alcohol, beer, wines names and mixes

• Often upselling liquorices wines and beer specials and or promotions

• Cash handling

• Dropping sales report deposit safety with closing procedures

• Opened restaurant as well as closing

• Routinely maintained up to date knowledge on product and service changes and specials/sales.

• Maintained proof of liquor license and gaming license.

• Worked in a fast paced and high volume dining establishment and lounge

• Six years of experience with preparing specialty cocktails drinks

• Verified customer age prior to serving

• Ran alcoholic drinks and food for customers, guests, and patrons

• Followed food and drink safety guidelines and procedures

• Worked from afternoon to bar closing hours (2am)

• Performed opening and closing duties independently Operations Manager

LA Fitness - Tacoma, WA

November 2007 to June 2014

• Managed entire operations team with 4 departments. Greeted and checked in members

• In charge of selling day passes to guests, kids club day fees, child care monthly memberships, lost key tags, And more.

• Goals obtained were calling a list of 200 min customers per shift regarding billing/collection calls made to members that had balance and needed to update EFT.

• I was to accept 50 inbound phone calls from upset or complicated issues that needed management assistance.

• Handling, organizing, maintenance issues, IT issues, work out equipment

• Building damage, inventory control, product orders, e-parcel

• Facilitated maintenance of equipment and upholstery.

• Submitted vendors in modules as well as communicating with them.

• Scheduled appointments, prevent cancellations, resolve issues in empathetic manner.

• Assumed ownership of overall team productivity and managed workflow to meet or exceed quality service goals.

Education

High school diploma in Buisness Management

Colorado Christian University - Lakewood, CO

January 2017 to January 2019

Skills

• Proficient July 2019 Managing the candidate sourcing and selection process. Full results: https:// share.indeedassessments.com/share_assignment/wgux5wdbaf-flw5r Supervisory Skills: Directing Others

• Proficient July 2019 Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions. Full results: https:// share.indeedassessments.com/share_assignment/ba2thvxkiaadtl8n Basic Word Processing with Microsoft Word

• Proficient July 2019 Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text. Full results: https:// share.indeedassessments.com/share_assignment/gddzsjsr2tnforft Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.

• Bartending

• AnmnAjb

• Computer Networking

• Performance Management

• Upselling

• Management

• Interviewing

• Benefits Administration

• Human Resources Management

• Recruiting

• Project Management

• Talent Acquisition

• Workers' Compensation

• Conflict management

• Restaurant experience

• Communication skills

• Customer service

• Microsoft Office

• English

• Office Management

• Employee Orientation

• Payroll

Links

https://www.linkedin.com/in/chantellewolverton

Certifications and Licenses

Food Handler

November 2019 to December 2024

Class 12 liquor license

November 2019 to December 2024

Bartender License

MAST Permit

Food Handler Certification

CPR Certification

Assessments

Bartending — Proficient

February 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Bartending — Proficient

March 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Customer Service — Highly Proficient

July 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer Focus & Orientation — Proficient

July 2020

Responding to customer situations with sensitivity Full results: Proficient

Bartending — Proficient

February 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Recruiting — Proficient

May 2019

Managing the candidate sourcing and selection process Full results: Proficient

Basic Computer Skills: PC — Proficient

July 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Bartending — Proficient

February 2020

Understanding, pouring, and mixing drink orders

Full results: Proficient

Sales Skills — Expert

May 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert

Workplace English — Highly Proficient

July 2020

Understanding spoken and written English in work situations. Full results: Highly Proficient

Food Service: Customer Situations — Proficient

July 2020

Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient

Bartending — Proficient

June 2022

Understanding, pouring, and mixing drink orders

Full results: Proficient

Bartending — Proficient

June 2022

Understanding, pouring, and mixing drink orders

Full results: Proficient

Sales skills — Proficient

June 2022

Influencing and negotiating with customers

Full results: Proficient

Food service: Customer situations — Proficient

June 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Call center customer service — Proficient

June 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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