Customer service manager
Resume:
Chantelle Wolverton
Seeking a long term, Full time, career oriented position. Where I may expedite room for advancement and growth within the company!
Pacific, WA 98047
******************@*****.***
Professional, persuasive Operations Manager with 5+ years experience. 3+ Years as a diversified Customer Success Manager where I received inbound calls to resolve customer escalated issues. Conceptually implemented innovative tasks and abilities delivering maximized top tier workflow productivity with a proven track record. Conveyed and streamlined cross-functional collaborations between Buisnesses, customer insights as well as a handful of technical teams. I Strive to seek challenging atmospheres and endure complex deadlines enticing self motivation, over achievements and consistent efficiency in high quality compositions and facilitated over-comings. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Multi-Service Worker
Independent Contactor - Home - Auburn, WA
January 2019 to Present
• Independent contractor
• Work at many different work places for many different positions
• Mostly catering for places such as Seattle tennis club, Oki golf, Colombia tower, lumen Field, château st Michelle, Door dash and many more
• Bartend, serve, buss, concessions
• Warehouse or delivery, security, greeter etc.
• Many more partners In Business
Enumerator
US Censors Bureau - Tacoma, WA
March 2020 to September 2020
• Temporary position
• Seasonal production
• Enumerator for governmental official business
• Interviewed with individuals locally regarding their house hold
• Carefully counted each person in each home on my case listed
• Worked independently
• Government confidentiality
• Daily goals of on completing case loads
• Helped count for the 2020 census
• Called to complete or reinterview house hold counts over the phone
• Re-interviewed homes for quality assurance
Server and Bartender
Legends Hospitality - Auburn, WA
June 2019 to September 2020
• Welcomed VIP box seat customers and guests as they arrived
• Took food and drink orders
• Cleared tables
• Managed cash, check, credit orders
• Maintained a clean work area
• Worked at a auditorium
• worked the VIP seats at concerts
• concession stands
• push button service
• Checked on special guests frequently
Bartender
Lake wilderness Golf Course - Maple Valley, WA
September 2019 to June 2020
• mangaged by Course Co, LLC
• Serve food and beverages
• customer service engagement
• multi tasking
• fast paced environments
• helped work in pro-shop
• bartending / served/ hosted banquets and Scheduled events Including tournaments
• drove Beverage cart around the course to serve snacks and beverages
• Maintained safety standards
• Performed opening and closing duties
• Prepared and served alcoholic beverages
• Checked customer Identification And fallowed state guidelines Bartender
Cheer's Bar and Grill - University Place, WA
December 2012 to September 2018
• Greeted customers in and out restaurant Served drinks and food to customers
• Pull tabs service
• Cash handling
• Dropping sales report deposit safety with closing procedures
• Opened restaurant as well as closing it
• Maintained bar revenue making sure all patrons were billed.
• Adhere State and Federal age verification guidelines for alcoholic beverages
• Enthusiastically and appealingly described specials, menus, happy hour, cocktails.
• Stocked liquor and beer changed beer kegs and maintained quality control.
• Started in 2012 worked on and off at many locations until fall of 2018! Bartender
Bj's Bingo and Gaming - Fife, WA
July 2015 to January 2017
• Greeted customers in a timely manner.
• Created specialty drinks for customers
• Served food and beverages to customers quickly and efficiently.
• Diplomatic interactions and a Knowledge in wide range of cigar brands, alcohol, beer, wines names and mixes
• Often upselling liquorices wines and beer specials and or promotions
• Cash handling
• Dropping sales report deposit safety with closing procedures
• Opened restaurant as well as closing
• Routinely maintained up to date knowledge on product and service changes and specials/sales.
• Maintained proof of liquor license and gaming license.
• Worked in a fast paced and high volume dining establishment and lounge
• Six years of experience with preparing specialty cocktails drinks
• Verified customer age prior to serving
• Ran alcoholic drinks and food for customers, guests, and patrons
• Followed food and drink safety guidelines and procedures
• Worked from afternoon to bar closing hours (2am)
• Performed opening and closing duties independently Operations Manager
LA Fitness - Tacoma, WA
November 2007 to June 2014
• Managed entire operations team with 4 departments. Greeted and checked in members
• In charge of selling day passes to guests, kids club day fees, child care monthly memberships, lost key tags, And more.
• Goals obtained were calling a list of 200 min customers per shift regarding billing/collection calls made to members that had balance and needed to update EFT.
• I was to accept 50 inbound phone calls from upset or complicated issues that needed management assistance.
• Handling, organizing, maintenance issues, IT issues, work out equipment
• Building damage, inventory control, product orders, e-parcel
• Facilitated maintenance of equipment and upholstery.
• Submitted vendors in modules as well as communicating with them.
• Scheduled appointments, prevent cancellations, resolve issues in empathetic manner.
• Assumed ownership of overall team productivity and managed workflow to meet or exceed quality service goals.
Education
High school diploma in Buisness Management
Colorado Christian University - Lakewood, CO
January 2017 to January 2019
Skills
• Proficient July 2019 Managing the candidate sourcing and selection process. Full results: https:// share.indeedassessments.com/share_assignment/wgux5wdbaf-flw5r Supervisory Skills: Directing Others
• Proficient July 2019 Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions. Full results: https:// share.indeedassessments.com/share_assignment/ba2thvxkiaadtl8n Basic Word Processing with Microsoft Word
• Proficient July 2019 Measures a candidate's knowledge of basic Microsoft Word techniques for word processing, including the use of tools to format or edit text. Full results: https:// share.indeedassessments.com/share_assignment/gddzsjsr2tnforft Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.
• Bartending
• AnmnAjb
• Computer Networking
• Performance Management
• Upselling
• Management
• Interviewing
• Benefits Administration
• Human Resources Management
• Recruiting
• Project Management
• Talent Acquisition
• Workers' Compensation
• Conflict management
• Restaurant experience
• Communication skills
• Customer service
• Microsoft Office
• English
• Office Management
• Employee Orientation
• Payroll
Links
https://www.linkedin.com/in/chantellewolverton
Certifications and Licenses
Food Handler
November 2019 to December 2024
Class 12 liquor license
November 2019 to December 2024
Bartender License
MAST Permit
Food Handler Certification
CPR Certification
Assessments
Bartending — Proficient
February 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Bartending — Proficient
March 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Customer Service — Highly Proficient
July 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
July 2020
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
February 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Recruiting — Proficient
May 2019
Managing the candidate sourcing and selection process Full results: Proficient
Basic Computer Skills: PC — Proficient
July 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Proficient
Bartending — Proficient
February 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Sales Skills — Expert
May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Expert
Workplace English — Highly Proficient
July 2020
Understanding spoken and written English in work situations. Full results: Highly Proficient
Food Service: Customer Situations — Proficient
July 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient
Bartending — Proficient
June 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Bartending — Proficient
June 2022
Understanding, pouring, and mixing drink orders
Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Food service: Customer situations — Proficient
June 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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