Service Representative Customer

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Jaylah Smith

Customer Service Representative

Objective

Experienced candidate with over ten years of experience in the customer service and support industry, with an excellent reputation for resolving problems, improving customer satisfaction, and adapting to all situations.

Experience

Alaska Marine Lines - Customer Service Representative

(06/2020 - Present)

●Answer customer questions and inquiries by phone, e-mail, and in person

●Thoroughly process bills of lading for receiving, ensuring all information is accurate

●Rate and bill processed bills of lading

●Processing payments and delivery receipts for inbound customers

●Receive and inspect vehicles and freight going outbound

●Scan, email, and fax bills of lading, delivery receipts, and attachments

●Performing all job duties while providing outstanding customer service

Western Mixer - Administrative Associate

(01/2019 - 6/2020)

●Filed and maintained employee records as well as customer receipts and invoices

●Generated bills of lading for incoming and outgoing freight

●Scheduled appointments, update and maintain appointments on the calendar

●Recruited or matched qualified employees for specific jobs or assignments

●Conducted or received inbound and outbound calls related to assignment and employee information

●Processed incoming and outgoing mail and emails

●Recorded and entered data into logs and spreadsheets

Hilton Seattle Airport - Front Desk Receptionist

(01/2016 - 12/2018)

●Greeted, registered, and assigned rooms to guests of hotel

●Contacted housekeeping or maintenance staff when guests reported problems.

●Assisted guests with identifying company procedures during setting and confirming reservations

●Posted charges for rooms, food, liquor, or telephone calls using POS system

●Computed bills, collected payments, and made necessary changes for guests

●Reserved and set up small and large dinner parties

●Responded to unpredictable situations regarding customer inquiries

●Provided customer service by responding to questions and concerns

E: adt786@r.postjobfree.com

P: 253-***-****

Skills

●Customer/Client relations

●Microsoft office (word, excel, powerpoint)

●Multi-line phone systems

●Professional demeanor

●Data entry

●Organization skills

●Punctual

●Sorting and labeling

●Customer-service oriented

●Verbal and written communication

●Multitasking strengths

●Attention to detail

●Microsoft office

●50 wpm

●Cash handling

●Fast-paced and efficient

EDUCATION

Pierce Community College - Associate of Applied Business

Name of school

Degree

2001

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