Customer Service Line Lead

Eugene Howard

***** ******* ******* *****, *************, MD 20721

202-***-**** *********************@*****.***

Organized, highly reliable, personable. Works well independently and as part of a team, energetic and versatile. Outstanding work ethic, flexible, adaptable.

Excellent attention to detail and safety, strong multi-tasking and organizational skills. Self-motivated team player with solid multi-tasking skills and attention to detail.

Strong interpersonal skills – demonstrates professionalism, conflict resolution and service-orientation while interacting with co-workers and supervisors. NCCER Core and Plumbing 1 & 2 certifications Experience

Shift Lead/Cook, Butter Me Up, Bethesda, MD 04/2022 – present

Efficiently and accurately prepare menu items for opening of new restaurant. Prep, stack, organize and replenish supplies. Clean, polish, sanitize kitchen and service areas, in accordance with OSHA regulations.

Train and guide new hires to prepare menu items. Open and prepare restaurant for business. Education Assistant, Florida Department of Corrections, Jacksonville, FL 11/2018 – 11/2021

Clarified instructions and tutored students for program in commercial driving. Supported teachers with classroom management, assignments and instructors for students earning GED.

Provided support in plumbing programs. Helped individual students to master material in preparation for plumbing certification exams.

Line Lead/Training Assessment Member, Top Golf USA, Jacksonville, FL 10/2015 – 03/2017

Prepared local specialties and menu items to order. Set up lines for shift change. Ensured compliance with menu, portioning, and presentation.

Safely operated grills, deep fryers and industrial equipment. Lifted in excess of 75lbs.

Trained new hires to prepare menu items. Opened and prepared facility for business. Grill Master/Pro Trainer, Red Lobster, Jacksonville, FL 06/2012 – 10/2015

Prepared work area upon starting shift. Carried and stacked 50+ pounds of wood for the grill. Prepared orders to customer specifications. Followed store’s fire prevention procedure by cleaning the store’s ventilation with a power hose.

Followed all food safety guidelines to maintain a safe, organized work environment. Sauté/Broiler Cook, Olive Gardens, Jacksonville, FL 04/2009 – 06/2012

Prepared and finalized plates coming off the line before releasing them to servers. Prepared and cooked menu items at the sauté and broiler station.

Unloaded and processed incoming deliveries and supplied, lifted and carried boxes in excess of 75 pounds.

Cross-trained and assisted in other areas of the restaurant.

Promoted twice for outstanding customer service and leadership skills. Received six merit pay increases. Education, Industry Training and Certifications

Goodwill of Greater Washington, Washington, DC 06/2022

National Center for Construction Education & Research Core Curriculum - Basic Safety, Introduction to Construction Math, Hand Tools and Power Tools, Construction Drawings, and Basic Rigging

OSHA 30 - Introduction to OSHA, Focus Four: Electrical Safety, Personal Protective Equipment (PPE), Health Hazards in Construction, Materials Handling/Storage/Use, and Fall Protection

American Red Cross First Aid/CPR certificates

Florida State College, Jacksonville, FL

Coursework in communications, business management, economics, accounting.

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