Agent Call Project Manager

DIANE HILL

adt76f@r.postjobfree.com 203-***-**** Carlsbad, CA 92010

DH

Summary

Career background including critical assignments for Qualcomm, American Express, Monsanto, Merrill Lynch, Lehman Brothers and MasterCard. Diverse experience in such locations as Singapore, Hong Kong, Sydney, Tokyo and New York. President’s Award winner at American Express granted to 5 of 28,000 employees Skills

• Financial Modeling

• Project Management

• Process Improvement

• Business Development

• Strategic Planning

• Budgeting and Finance

• Contract Management

• Advanced Excel, SharePoint, Tableau

• Effective Negotiation Strategies

Experience

Qualcomm San Diego

Senior Procurement Analyst

Global Travel Management

11/2018 – 12/2021

Manage the Travel Management Company, Airline and Hotel RFP’s across $60M in spend including analyzing vendors proposals, communicating between stakeholders and determining a negotiation strategy; Develop and execute pricing and contract negotiation strategies; understanding financial impact of all negotiations

Improve preferred vendor relationships by offering travel fairs on site with attendance exceeding 800 employees prior Covid. A unique way to allow vendors the opportunity to show case their products and our employees to meet our preferred partners.

Project Manager for the launch of five different online travel booking systems in five markets including the US, Korea, Brazil, Mexico and Israel. A one-year project that demonstrates established relationships with project team, vendors, finance, legal, IT and expense teams.

Advanced financial modelling used to fully understand economics and KPs relative to the travel category, create and meet cost savings targets. Various projects for IT and Facilities categories to identify spend trends.

Designed QTravel website with a blueprint to efficiently hold Procurement's travel policy, preferred vendors, FAQs, industry news and booking tools for global employees in one place. QTravel development involved meeting stakeholders on new policy guidelines, vendors to launch industry news segments, obtaining design feedback corporate wide and applying this information.

Championed business travel sustainability project including establishing relationships with our Sustainability and Aviation teams to provide employees and Qualcomm methods to reduce Scope 3 carbon emission with SBTi credit.

Extensive experience in strategic sourcing, supplier management, complex contract operations, proven track record in vendor negotiations resulting in multi-million-dollar value savings capture and long-term efficiencies.

Develop and execute category management plans, strategic sourcing strategies and selling these strategies to internal procurement up to C+Level.

Manage the sourcing process from analyzing vendor proposals, communicating between stakeholders and determining a negotiation strategy; understanding financial impact to all negotiations.

Project manage RFP documents, manage bidder’s conferences, sourcing events, data

& analytics, outsourcing commercial review contract management of marketing contracts

Advanced contract management skills including the ability to source and negotiate MSAs, SOWs and contract fulfillment,

Mentor and train junior procurement staff and college interns regarding S2P practices, policies including Tableau, Excel and SharePoint skills. Qualcomm San Diego

Staff Procurement Specialist-

Category Management

Qualcomm Marketing

1/2022 – Current

DIANE HILL

Experience Continued

American Express

Singapore/Sydney

Manager Business

Development

1/2001 – 12/2007

Deliver strategic direction to senior management covering revenue enhancements, process improvements and cost/benefit analysis for investments.

Assumed oversight of Asia Pacific investment decisions including evaluation and prioritization of funds across Asia markets worth circa $10 million.

Facilitate and direct budgeting, forecasting and reporting across Japan/Asia Pacific sector.

Data analysis of special projects and initiatives designed to increase customer engagement and revenue.

Project management of multiple investments covering technologies, vendors, training, deployment and finance, all within plans and budgets. Projects include:

Administrating outsourcing of concierge services, procedure development, recruitment, and service-level agreements.

Rolling out travel agent call monitoring scorecard leading to upgraded customer service and satisfaction.

Champion utilization of workforce management tools covering vendor negotiations, service level agreements, and technology/team leadership coordination.

Facilitate implementation of Australia/Singapore Centurion Card and Lifestyle Services coordinating internal and external customers. American Express Hong

Kong

Manager Industry

Planning

1/2000 to 12/2001

Opportunity sizing and SWOT analysis for sales teams to identify trends in the travel industry, competitor assessments and future revenue opportunities.

Plan and research persuasive presentations and pitches to attract new merchants to do business with American Express.

Financial modeling for sales/marketing used to prove value in contract negotiations.

Manage and design financial reporting on sales results, revenue and expenses to identify revenue opportunities and maximize profitability of merchant services.

Service Excellence Award.

Monsanto Sydney

Finance Manager

1/1995 to 12/1999

Manage strategic and financial planning for Asia.

Successfully performed data analysis within a business development team to negotiate and tender for new business. Business case approval required meeting with clients to identify requirements, pricing, evaluating capital requirements and contract negotiations.

Evaluate and provide financial guidance on operating results, budgeting and planning activities for global senior leadership meetings. Prior to 1995 served Merrill Lynch Japan as Business Manager, American Express Optima Card in New York as Business Analyst and MasterCard International as Financial Analyst. In these assignments gained expertise in unit management, budgeting, modeling, product launches and accounting processes. Education

University of Wisconsin

Bachelor of Science, Chemistry and Business

New York University

Stern School of Business, MBA in Finance partially complete due to international relocation Six Sigma Green Belt Certification

Purdue Pharma CT

Project Manager

9/2015 to 7/2018

Project management to rebrand 16 over the counter products. Synchronize efforts of team members across internal stakeholders including Marketing, Creative Services, Supply Chain, Finance and Product Engineering.

Update project plan with appropriate project status, milestones, budget information and resource assignments.

Manage consumer spend on products and work with Marketing Research data to apply competitive sales tactics.

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