Wm. Brian Savacool

Schenectady, NY *****

518-***-****• adt76b@r.postjobfree.com

Experience

Kari out-SQP/perk-up April 2022 - current

- Answer and resolve Desktop support issues FOR about 150 users in the organization.

- manage Helpdesk automated ticket assignment and routing

- Maintain user licenses for various products provided by Adobe Systems

- Developed Standard Operating Procedures for routine tasks

- Troubleshoot faulty computer equipment. Then coordinate repairs with manufactures.

- manage Active Directory and Office 365 users accounts

- Build new extensions for new users on a managed PBX.

Linium/Ness/Cognizant 2018-2022

- Answer and resolve Desktop support issues for 200 users in the organization

- Developed Standard Operating Procedures for routine tasks

- Maintain user licenses for various products provided by Adobe Systems

- Troubleshoot faulty computer equipment. Then coordinate repairs with manufactures.

- manage Active Directory and Office 365 users accounts and licenses.

- Review vendor release notes and advise on priority of software updates

- Build new extensions for new users on a managed PBX.

WMHT. Troy, NY Helpdesk, PC support 2015-2018

- Answer and resolve Desktop support issues for 50 users in the organization

- Troubleshoot building wire faults and coordinate repairs with phone and cable vendors.

- Developed Standard Operating Procedures for routine tasks

- Troubleshoot faulty computer and broadcasting equipment. Then coordinate repairs with manufactures.

- Create and manage Active Directory and Office 365 users accounts

- Review vendor release notes and advise on priority of software updates

- Build new extensions for new users on a Nortel CS/1000 PBX.

- Assist Engineering team durning equipment changes

- Cable Runs

JLT Holdings Inc. Latham, NY Helpdesk, General IT Support 2012–2015

- Answer and log support phone calls from all users of a 200 seat disperse enterprise

- Perform moves, additions and changes to a Mitel 3300/2000SX telephone PBX and three other off-site Inter-Tel AXXESS PBX systems

- Create user-level documentation to common problems distinct to our environment

- Fulfill new hire requests from setup of new computer equipment to shipping equipment to end-users

- Provide new-user orientation of corporate IT systems

- Maintain user licenses for various products provided by Adobe Systems

- Reconcile with finance department end-of-year computer equipment disposal and allotment records

- Maintain contact with ISP vendors during remote site outages

- Traveled to remote office sites for system migrations and equipment refreshes

- Handle equipment failure returns to manufacturer or distributor

- Log and rotate daily backup tapes.

NYS Department of Transportation Colonie, NY Application Administrator, 2010–2012

- Provided classroom level training to users of NYSDOT software application, with frequent travel

- Setup and modify user accounts for the software applications.

- Worked directly with field office users in a helpdesk type capacity to provide technical support

- Worked with NYSDOT and field office vendor to test pre-production versions of in-house and licensed software against field office laptop and tablet images

- Worked with users to develop production level SAP Business Objects reports

- Troubleshooted network issues such as network access, Citrix access, VPN tunnel, etc

- Assisted NYSDOT Office of Construction in determining IT requirements and specifications for related software applications

- Worked with other application administrators in the NYSDOT Office of Construction to develop and maintain workflow documents

- Attended focused-issue meetings as necessary with appropriate internal NYSDOT groups and field office vendor personnel

- Developed MS Access tools for managing and tracking NYSDOT Office of Construction Application Users

- Maintained user training manual for Oracle Primavera Contract Manager

- Maintained administrator manual for Oracle Primavera P6 Scheduler

Columbia Memorial Hospital Hudson, NY Systems Integrator Feb–Aug, 2010

- Developed Active Directory shell scripts for user and group Additions

- Setup and deployment of Wyse Thin Terminals

- Installation of rack mounted tape library

- Setup of Group Policies for user logon scripts

- Migrate users profiles from Multiple NT4 domains to Windows 2008 Active Directory Domain

Interpro Medical Solutions Clifton Park, NY Systems Administrator 2007–2010

- Development and deployment of Active Directory for 50 Users

- Citrix Terminal Services Helpdesk

- Developed and maintained Active Directory Logon Scripts and Group Policies

- Troubleshoot network printers (XP and Citirx)

- Ran cabling for Network and telephone infrastructure

- Deployment of Helpdesk Ticketing software

- Deployment of Secure FTP services

- Developed Group Policies for Active Directory

- Developed Network Documentation and layout

- On-site repair of user workstations (Illinois office)

- Desktop PC Hard disk imaging for rapid deployment

- Maintained Inter-tel PBX Phone system

- Client Data Imports to customer management system

- Equipment Procurement and justification write-ups

- Diagnostics of VOIP Phone System

- Managed Symantec Antivirus console

MVP Healthcare Schenectady, NY

Deploy Technician 2006–2007

- Create asset tags & Setup new PCs

- Developed PC Re-imaging workflow of old PCs for re-deployment

Real Life Technologies Catskill, NY Repair Technician 2005–2006

- Computer support via telephone and in person

- Setup and maintained of Home PCs

- Setup and maintained of wired and wireless networks

- Documentation computer settings, network layout and network design for businesses and end-users

- Planning of network infrastructures

- Training customers in basic computer usage

- General Helpdesk Levels 1-2

Education

SUNY Cobleskill Cobleskill, NY Bachelors of Technology, 2002–2004

Minor in IT Network Administration

Hobbies

- Car repair and modifications

- ham radio operator - amature extra class

- Storage project using a raspberry PI like computer and an NAS unit.

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