Desktop Support Active Directory
Resume:
Wm. Brian Savacool
Schenectady, NY *****
518-***-****• *******@*****.***
Experience
Kari out-SQP/perk-up April 2022 - current
- Answer and resolve Desktop support issues FOR about 150 users in the organization.
- manage Helpdesk automated ticket assignment and routing
- Maintain user licenses for various products provided by Adobe Systems
- Developed Standard Operating Procedures for routine tasks
- Troubleshoot faulty computer equipment. Then coordinate repairs with manufactures.
- manage Active Directory and Office 365 users accounts
- Build new extensions for new users on a managed PBX.
Linium/Ness/Cognizant 2018-2022
- Answer and resolve Desktop support issues for 200 users in the organization
- Developed Standard Operating Procedures for routine tasks
- Maintain user licenses for various products provided by Adobe Systems
- Troubleshoot faulty computer equipment. Then coordinate repairs with manufactures.
- manage Active Directory and Office 365 users accounts and licenses.
- Review vendor release notes and advise on priority of software updates
- Build new extensions for new users on a managed PBX.
WMHT. Troy, NY Helpdesk, PC support 2015-2018
- Answer and resolve Desktop support issues for 50 users in the organization
- Troubleshoot building wire faults and coordinate repairs with phone and cable vendors.
- Developed Standard Operating Procedures for routine tasks
- Troubleshoot faulty computer and broadcasting equipment. Then coordinate repairs with manufactures.
- Create and manage Active Directory and Office 365 users accounts
- Review vendor release notes and advise on priority of software updates
- Build new extensions for new users on a Nortel CS/1000 PBX.
- Assist Engineering team durning equipment changes
- Cable Runs
JLT Holdings Inc. Latham, NY Helpdesk, General IT Support 2012–2015
- Answer and log support phone calls from all users of a 200 seat disperse enterprise
- Perform moves, additions and changes to a Mitel 3300/2000SX telephone PBX and three other off-site Inter-Tel AXXESS PBX systems
- Create user-level documentation to common problems distinct to our environment
- Fulfill new hire requests from setup of new computer equipment to shipping equipment to end-users
- Provide new-user orientation of corporate IT systems
- Maintain user licenses for various products provided by Adobe Systems
- Reconcile with finance department end-of-year computer equipment disposal and allotment records
- Maintain contact with ISP vendors during remote site outages
- Traveled to remote office sites for system migrations and equipment refreshes
- Handle equipment failure returns to manufacturer or distributor
- Log and rotate daily backup tapes.
NYS Department of Transportation Colonie, NY Application Administrator, 2010–2012
- Provided classroom level training to users of NYSDOT software application, with frequent travel
- Setup and modify user accounts for the software applications.
- Worked directly with field office users in a helpdesk type capacity to provide technical support
- Worked with NYSDOT and field office vendor to test pre-production versions of in-house and licensed software against field office laptop and tablet images
- Worked with users to develop production level SAP Business Objects reports
- Troubleshooted network issues such as network access, Citrix access, VPN tunnel, etc
- Assisted NYSDOT Office of Construction in determining IT requirements and specifications for related software applications
- Worked with other application administrators in the NYSDOT Office of Construction to develop and maintain workflow documents
- Attended focused-issue meetings as necessary with appropriate internal NYSDOT groups and field office vendor personnel
- Developed MS Access tools for managing and tracking NYSDOT Office of Construction Application Users
- Maintained user training manual for Oracle Primavera Contract Manager
- Maintained administrator manual for Oracle Primavera P6 Scheduler
Columbia Memorial Hospital Hudson, NY Systems Integrator Feb–Aug, 2010
- Developed Active Directory shell scripts for user and group Additions
- Setup and deployment of Wyse Thin Terminals
- Installation of rack mounted tape library
- Setup of Group Policies for user logon scripts
- Migrate users profiles from Multiple NT4 domains to Windows 2008 Active Directory Domain
Interpro Medical Solutions Clifton Park, NY Systems Administrator 2007–2010
- Development and deployment of Active Directory for 50 Users
- Citrix Terminal Services Helpdesk
- Developed and maintained Active Directory Logon Scripts and Group Policies
- Troubleshoot network printers (XP and Citirx)
- Ran cabling for Network and telephone infrastructure
- Deployment of Helpdesk Ticketing software
- Deployment of Secure FTP services
- Developed Group Policies for Active Directory
- Developed Network Documentation and layout
- On-site repair of user workstations (Illinois office)
- Desktop PC Hard disk imaging for rapid deployment
- Maintained Inter-tel PBX Phone system
- Client Data Imports to customer management system
- Equipment Procurement and justification write-ups
- Diagnostics of VOIP Phone System
- Managed Symantec Antivirus console
MVP Healthcare Schenectady, NY
Deploy Technician 2006–2007
- Create asset tags & Setup new PCs
- Developed PC Re-imaging workflow of old PCs for re-deployment
Real Life Technologies Catskill, NY Repair Technician 2005–2006
- Computer support via telephone and in person
- Setup and maintained of Home PCs
- Setup and maintained of wired and wireless networks
- Documentation computer settings, network layout and network design for businesses and end-users
- Planning of network infrastructures
- Training customers in basic computer usage
- General Helpdesk Levels 1-2
Education
SUNY Cobleskill Cobleskill, NY Bachelors of Technology, 2002–2004
Minor in IT Network Administration
Hobbies
- Car repair and modifications
- ham radio operator - amature extra class
- Storage project using a raspberry PI like computer and an NAS unit.
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