KATHERINE A. PERRY-SAUL

714-***-**** • adt75j@r.postjobfree.com

OBJECTIVE

Seeking a position where my acquired skills and abilities will be effectively utilized, consistently challenged, and continuously expanded. Salary is negotiable.

SUMMARY OF SKILLS

●Exceptional team management skills and team player

●Extensive knowledge in training and navigation through CRM and WMS databases such as Netsuite, High Jump, Sales Force, QuickBooks, ect..

●Knowledge of all MS Office applications, including pivot tables typing 55 wpm, 10-key, and internet applications

●Ability to handle multiple inquires and complaints and facilitate accommodating resolutions

●Experience managing, hiring and recruiting warehouse staff using various recruitment applications.

●Knowledge of logistical operations and developing a steady flow of incoming and outgoing loads as well as creating BOL’s and packing slips.

●Excellent at multitasking and handling a very busy as well as fast past heavy workload

●Outstanding management skills with the ability to adapt very quickly to constantly changing workloads.

●Well experienced in price analysis and negotiating pricing on warehouse supplies.

●Extensive knowledge on equipment maintenance and repairs, as well as ordering new equipment for the warehouse.

●Well versed on navigating through various online e-commerce platforms and well experience in Amazon Vendor Central order processing.

●Skilled in developing daily analysis reports on production, pending order fulfillment reports and product loss reports.

●Certified and experienced in operating a sit-down forklift and cherry picker lift. Knowledge of how to operate a stand-up reach lift.

●Very well versed and up to date on California staffing laws and OSHA safety regulations in a warehouse environment.

●Knowledge of inventory analysis and management as well as inventory control and warehouse organization.

EXPERIENCE

Ecommerce Warehouse Supervisor

Amrapur Overseas, Inc., Coron, CA 10/21 to Present

Responsible for ensuring that all e-commerce orders are processed according to the necessary service level agreement assigned to the customer by the sales representative. Oversees the warehouse daily flow of tasks and warehouse staffing according to workflow and company need. Handle all inquiries from the sales staff regarding pending orders and the status of the fulfillment of orders. Produce daily production and pending order reports to ensure that nothing is going unresolved and all customer orders are being fulfilled. Maintaining a professional and productive work environment while ensuring all company policies and OSHA safety regulations are being met. In charge of the recruitment of new warehouse staff and staffing development according to company needs. Responsible for the maintenance and repairs of warehouse equipment and the ordering of new equipment needed. Conduct price analysis and ordering of all warehouse supplies. Delegates tasks according to daily workflow needs and upcoming needs. Process all Amazon Bulk orders and assign orders to be picked and processed according to pending pickup and fulfillment date as well as shipping window. Work closely with warehouse management and upper management to ensure that all LTL and FTL loads are being processed and prepared in the appropriate timeframe to meet the pickup appointment.

Sales Support / Warehouse Shipping and Receiving Manager / Production Lead

Gorilla Marketing, Riverside, CA 01/20 to 10/21

Working closely with the sales executive and customers to diligently seek out the appropriate product for their needs and ensuring that the process is smooth and addressed in the appropriate time frame. Composing proposals for customers bases on their request and making sure that all products found meet their price point and have an appropriate lead time for production to meet their in hand dates. Maintaining my sales executives book of business ensuring that all orders that are in the pipeline are being addressed appropriately and addressing any issues that might arise during the process. Keeping in close contact with all our vendors and manufacturers to ensure that any products that are being purchased are in stock.

Customer Service Manager / Shopify Manager / Sales Assistant

Tossware, Fontana, CA 10/18 to 01/20

Handling all customer inquiries not only through inbound calls but through our website as well. Manage all orders that come in through our direct website and make sure they get processed and shipped out in a timely manner. Create shipping labels for all out going Shopify orders through our website. Maintain an extensive log of all shipments going out as well as a sample log. Inputting orders for wholesale reps that are working remotely and need assistance. Act as a liaison between the wholesale sales team, operations and our design team. Work diligently to ensure all production is on track and orders are ready to ship according to in hand date. Act as a liaison between customers and the sales team when need be. Answer all incoming calls to the company and delegate calls appropriately. Actively monitor all reviews that come in from C to B customers and respond appropriately to customers when needed.

Customer Service Manager

Astra Radio Communications, Orange, CA 07/17 to 10/18

Handling a high volume of outbound calls marketing product information to government, law enforcement, & public safety agencies. Reaching out to current customers to maintain a professional relationship and make sure all their needs and/or concerns are being addressed. Answering inbound calls and directing them to the appropriate department and addressing any technical support issues that a customer might have. Maintaining a high volume of a minimum of 130 outbound calls to current and prospective clients. Keeping up to date with all new communications technology not only developed by our company but within the industry. Maintaining a professional demeanor within the office and while communicating with customers. Taking and processing orders in a timely and efficient manner.

EDUCATION

Associates Degree in Human Services,

Cypress Community College, Cypress, CA 09/09 to 05/14

Bachelor of the Arts, Human Services

California State University, Fullerton, CA 08/14 to 06/17

CERTIFICATIONS

Fork-Lift Certification - Class 1, 2 & 3 Expires 2023

References available upon request

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