Service Representative Operations Manager
Resume:
freddie davis ii
HUMBLE, TEXAS 77346
*********@*****.***
**************@*****.***
PROFESSIONAL SUMMARY
Actively seeking an operational and/or project management opportunity.
Accomplished highly motivated professional with 10+ years’ experience in streamlining operations, increasing efficiency, productivity, and revenue while effectively managing projects of all sizes.
CORE STRENGTHS
Program Management
Policy Development & Implementation
Data Analysis
Team Leadership
Strong Managerial and Mentoring abilities
Training & Development
System Implementation Project/Portfolio Management Skills
Process Improvement
Budget/Contract Negotiation
PROFESSIONAL EXPERIENCE
Regional Director March 2020 - Present
Elevate3 – Revenue Optimization Experts/ SPINXPRESS (Houston (TX), San Antonio (TX) surrounding cities)/ Retail
Oversee 21 locations and control overall operational leadership. Proven excellence in year-to-year sales growth, while maintaining a culture that fosters company’s goals, mission, and values. Assist in making sure Human resources policies, best practices and procedures are followed, controlled, and carried out. Effectively plan and execute operational objectives and company goals, while effectively collaborating with colleagues and entire staff for quality succession planning to achieve success.
Managed operational budgets, developed and implemented short- and long-term goals along with spear-heading the concept of Bundle Sales
Responsible for 40 – 45 million in Revenue & P&L
Rapid Growth from starting off with only 3 locations when joining the Company, and now to date a total of 21 locations exist with a goal of 40 existing by 2023-year end
Grew business from 3 million to 40 million with execution of efficient flow processes
Outstanding verbal, written and technical communication abilities that exhibit the leadership capability to procure the development as a Senior Level position
Regional Director January 2017 – April 2019
FAMILY DOLLAR (Houston (TX), Beaumont (TX) Lake Charles and surrounding cities)/ Retail
Responsible for 231 store markets in a fast-paced retail environment over 10 cities. Overall operational leadership in one of the largest markets in the United States. Over 15 years of leadership experience, in various levels from stores through multi-unit roles. Proven excellence in year to year sales growth, shrink reduction, turnover reduction, team member development, and execution of company strategies.
Managed operational budgets, developed and implemented short- and long-term goal/ shrinkage, merchandising, store presentation
Responsible for 700 – 800 million in Revenue & P&L in one of Highest Regions In Company
Leader of 13 districts consisting of 235 – 261 stores (TX, LA)
Overseen 41 Grand-Opening Stores (Real Estate, Fuel, Corporate Operations)
Maintained a -2.0% shrink average during this time versus 3.0% Company Standard (average)
District Manager/ Area Operations Manager April 2011 – January 2017
FAMILY DOLLAR (Houston, TX and surrounding cities)/ Retail
Responsible for 20–40 store markets in a fast-paced retail environment. Overall operational leadership utilizing strategic responsibility for maximizing the return on investment (ROI), profit and loss, daily operations, planning and execution of company Initiatives. Develop, support and identify future growth. Performance Managers, Field Specialists and Store Managers Report directly to this position.
Staff management – Sourcing, coaching, recruiting and developing diverse talent for the district
Demonstrated strong analytical, organizational, problem solving and communication skills with all levels of management and staff while illustrating exceptional customer service
#1 Store Manager Turnover (Region 1) 2015 and 2016 and lowest turnover overall @ 4%
Took district from last in entire region #13, all the way to #1 in sales in region (2015)
Highest Comp Sales Increase (2015) +17.2% / Highest Volume District $80 million Annually
Maintained a -2.8% shrink average out of 22 stores (2016) in Urban market
Averaged an -1.8% shrink / ranked #14 in the Company out of 8000 stores/ 380 - 400 DM
Led, Organized and Participated in over 100 Grand-Openings from start to finish (fixtures, postings, hiring, platforms, pricing & Signage, planograms, Gondolas, Community Awareness)
Performance Manager / Retail February 2010 – April 2011
Same Company as above (FAMILY DOLLAR), Beaumont Texas
Assisted the Area Operations Manager in exceeding operational goals as related to sales, profitability and expenses through implementation of established programs and processes.
Analyzed district sales results and trends to achieve sales increases to maximize sales
Maintained inventory that included appealing merchandise, great presentation of stores to maximize sales results in each store
Controlled payroll hours, cash control while conducting store audits and monitoring inventory shrinkage which included coaching store managers and field managers
Schematic training, hardline and soft-lines with a variety of merchandise experience
Lowest store manager turnover 4.30%
Top Performer Award February 2011 (Best Slippage rating, BP Improvement)
Finished #1 in Up-selling challenges during this year
-88% shrink percentage in urban market of the year
District Sales Coordinator/Marketing/District Manager January 2008 – January 2010
Jason Pharmaceuticals (Medifast) (Houston and surrounding cities, Texas)
Responsible for the productivity of multiple retail stores while overseeing many aspects of day to day operations. Sales and Service Specialist to 12 - 15 direct centers providing administrative support to general individual store managers by conducting center audits. Inventory management, account receivables and maintenance, ensuring that each center was compliant with Medifast regulations. Successfully implemented strategic marketing plans while establishing Sales/Key Performance Indicator (KPI) targets for each centers growth. Reviewed current trends and established sales quotas. Served as Key Liaison between members and Medifast concerning matters. Knowledgeable of Customer Relationship Management tool (CRM) system, outlook, booker, book-4-time, lead reports, office suite, power point, access and excel.
Consistently exceeded monthly quota established by corporate while reaching 110% to quota entire 4th Quarter in 2008
Highest revenue/profit earning district in U.S. earning 11.8 million in sales in 2009 (#1 district out of 21 districts)
Established relationships through networking sales calls, grass-roots events, entertainment events and provided market intelligence to the appropriate customer contacts and management
Performed staff training, development and recruiting of new hires as well as terminating employees
Ensured each center staff was able to meet the highest standards of service, operational excellence and professionalism during regularly visits to all store locations; approved payroll
Operations Manager July 2006 – December 2007
TUG Carpet Care and Flooring, Signal Hill, California
Managed all aspects of day-to-day operations, while supervising a team of 12 to 15 qualified and skilled technicians. Provided information in accordance with TUG policy. Facilitated and participated in staff development, recruitment and hiring. Compliance with all state and federal tax and insurance requirements. Driving new membership along with community awareness was a key success to sales revenue to goal which led to member conversion and customer and employee delight. Ensured that my store/center met the highest standard of service, operational excellence and professionalism. Analyzed, maintained financial statements and pertinent information to determine creditworthiness of prospective customers. Planned and organized work schedules for staff and led daily production meetings.
Maintained client scheduling averaging 100 appointments weekly
Coordinated with the accounting department, facilitated and participated in staff recruiting and hiring
Finances: accounts payable/receivable, invoicing, insurance billing, budgeting. Built a clientele base supported by 60% referral business versus a company average of 45%
Maintained 85% appointment-closing rate
Coached staff on performance and professional development, holding all employees to the highest standards of accountability and operational excellence; approved payroll
Attended networking events while utilizing social networks to drive business
Supervisor (TUG Carpet Care and Flooring) 2003-2006
Trained and supervised team of 8-10 qualified technicians
Proficient in solving personnel issues and conflicts
Answered customer requests about billing, selling products, services and retaining services to meet customer needs
Sales/Service Representative (TUG Carpet Care and Flooring) 2000-2003
Rookie of the year award
Set rookie record for 553 kits sold, December 2000
Serviced 3-5 homes daily assuring carpet was clean, fresh, and ready for immediate use
EDUCATION
Public Administration, Bachelor of Science Degree August 2006 – December 2011
California State University Dominguez Hills, Carson, California
OREGON STATE UNIVERSITY July 2004 – January 2006
Business Administration, Associate of Arts Degree MAY 2004
Cerritos College, Norwalk, California
ACTIVITIES & AWARDS
Volunteer for Autism students Houston Public Schools, 2010-Present
Volunteer, Cerritos, California Youth Sports 2004-2008
Earned Football Scholarship from Oregon State, 2004-2006
Member, National Dean’s List Recipient Cerritos College, 2004
UIL & TASO Basketball/Volleyball Official, Houston TX 2010-Present
New-Comer Manager of the year Award December 2008 ~ Medifast Weight Control Center
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