Data Entry Service Representative
Resume:
C O N TACT
kahliff*@gmail.com
Snelolville, GA 30039
phone
address
C A R E E R O B J E C T I V E
Detail-oriented professional with experience in records management, Microsoft Office and customer service.
Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Focused professional with experience in multi-site call center management, process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals. Adaptable professional with [Number] years of work experience and a proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully fill [Job Title] role at your company. Diligent professional with [Number] years of work experience and a proven knowledge of contract compliance, customer needs assessment and key account management. Aiming to leverage my abilities to successfully fill [Job Title] role at your company. Adaptable student with knowledge of
conflict resolution, customer communications and order processing. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
E D U C ATION
December 2009
Certification In Clinical Medical Assisting
Drake College Of Business, Newark, NJ
E X P E R I E N C E
June 2022 - Present
Customer Service Representative
Pull-a-Parts, Doraville, GA
February 2022 - June 2022
Customer Service Representative
Eagle Resource Solutions, Sandysprings, GA
March 2018 - November 2020
Picker Packer & Shipping
Encompass supply parts, Lawrenceville, GA
Addressed customers courteously using suitable
methods and problem-solving skills.
•
Greeted customers by name and displayed
respectful attitude, helping develop rapport with
customer base and build lasting relationships.
•
Updated and maintained database with accurate
customer information and timely data entry.
•
Addressed customers courteously using suitable
methods and problem-solving skills.
•
Delivered personalized customer service relating to questions and promptly resolved basic problems
on customer accounts.
•
Maintained knowledge of company products to
provide helpful suggestions and recommendations
to customers.
•
Responded to telephone inquiries and complaints
following standard operating procedures.
•
Complied with corporate and regulatory policies
regarding information confidentiality and privacy.
•
Updated and maintained database with accurate
customer information and timely data entry.
•
Packed and unpacked items to be stocked on
shelves in stockrooms, warehouses and storage
yards.
•
Itemized and total customer merchandise selection
at checkout counter, using cash register and
accepted cash and charge card for purchases.
•
• Packed customer purchases in bags and cartons.
CUSTOMER SERVICE REPRESENTATIVE
J A C Q U E L I N E W I L L I S
August 2016 - August 2018
Picker & Packer
Castle berry, Atlanta, GA
September 2013 - August 2016
Picker & Packer
Square one art, Norcross, GA
Received and counted stock items and record data
manually and on computer.
•
• Obtained merchandise from bins and shelves.
Used ID tags, stamps and electronic marking tools
to mark stock items.
•
Referred to price lists to attach and change price tags on merchandise.
•
Took inventory and examined merchandise to
identify items to be reordered and replenished.
•
• Packed customer purchases in bags and cartons.
Used ID tags, stamps and electronic marking tools
to mark stock items.
•
Received and counted stock items and record data
manually and on computer.
•
Took inventory of merchandise to identify items
needing reordering or replenishment.
•
Examined and inspected stock items for wear and
defects, reported any damage to supervisors.
•
Took inventory and examined merchandise to
identify items to be reordered and replenished.
•
Received and counted stock items and record data
manually and on computer.
•
• Packed customer purchases in bags or cartons.
Packed and unpacked items to be stocked on
shelves in stockrooms, warehouses and storage
yards.
•
A D D I T I O N A L S K I L L S
• Data Entry and Maintenance
• Upbeat and Positive Personality
• Calm and Professional Under Pressure
• Customer Data Confidentiality
• Efficient and Detail-Oriented
• Responding to Difficult Customers
• Courteous with Strong Service Mindset
• Building Customer Trust and Loyalty
• Telephone Management
• Customer Service and Assistance
• Customer Inquiry Response
• Directing Calls
• Solving Customer Concerns
• Excellent Attention to Detail
• Policy and Procedure Adherence
R E F E R E N C E S
References available upon request
Contact this candidate