Mohamed Nabil Zahr, PMP

Vienna VA ***** • +1-571-***-**** • adt74j@r.postjobfree.com

Versatile, multilingual, and results-driven professional with palette of experience cutting across customer service, administrative management, sales and marketing development, and business analysis. History of consistent success in developing actionable insights for management, driving process improvement initiatives to cut cost and increase revenue, and managing teams’ performance for accelerated delivery. Certified project manager with strong lingual abilities and vast IT skills to cultivate relationships with clients from diverse backgrounds and increase technology adoption for fast-track operations. Poised for a role, providing day-to-day administrative support. Key Skills

Business Analysis

Marketing Strategies

Stakeholder Engagement

Project Management

Financial Reporting

Operations Management

Sales Development

Profit/Loss Account Management

Team Leadership

Budgeting & Forecasting

Strategic Sales Planning

Software-as-a-Service (SaaS)

Administrative Management

KPI Tracking

Dashboard Development

Technical/Computer Skills:

Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) and SharePoint. Programming Skills: JavaScript, Java, Python/Coding, Cloud Engineering. Languages: Fluent in English, French, Arabic, and Spanish Languages. Professional Work History

Business Analyst, Aljwad Global Resources LLC. January 2022 – Present Drive actionable business decisions by generating wide range of analytics on customer service, accounting, sales development, inventory management, marketing operations, and logistics for management. Visualize data to provide clear direction to stakeholders.

Gathered customers’ feedback, analyzed current processes and procedures to design and implement improvement initiatives to increase customer satisfaction.

Mitigated defects by 15% by developing metrics to determine inefficiencies and areas for improvement across systems.

Developed spreadsheet to track, monitor, and update management on changes in product inventories.

Studied previous operations budget to reduce waste, generating 12% excess in current operations.

Collaborated with Finance, Operations, Procurement, and Admin teams to create and maintain accurate data for analysis and forecasting.

General Manager, S&S Preowned Vehicles LLC February 2019 – December 2021 Provided leadership to 8 reports with responsibilities encompassing communicating with customers, managing office correspondences and maintaining customer records, and coordinating account payables and receivables. Reported to Executive Leadership on operations, finance, inventory, and staffing needs.

Managed automobile business operations with annual sales exceeding $15M profitably through effective cost control, staff scheduling, and proactive inventory management.

Facilitated month-end closing processes and account reconciliations. Reviewed monthly financial results with partners and identify opportunities for revenue growth.

Met with prospective clients to assess vehicle conditions, clarify terms of sales, and provide maintenance information.

Supervised overall operations to ensure strict adherence to company’s policy and statutory requirements. Customer Service Manager, Wireless Advocate January 2017 – January 2019 Coordinated daily activities of customer service unit, trained staff to increase productivity, generated scheduled performance reports on team metrics, handled complex service issues, and communicated service changes with customers and external stakeholders.

Implemented customer service policies and procedures by communicating customer service standards, overseeing team’s performance, and maintaining agreed customer service levels.

Evaluated, analyzed, and developed customer service center metrics and quality levels to develop more efficient and effective operations.

Resolved complex escalated customer service issues through cross-functional collaboration with IT and Operations departments.

Led internal training programs for new customer service associate to enhance their knowledge of products, customer services, and communication skills.

Followed up with customers to compute feedback for developing strategic recommendations for management. Sales Manager, Al Bader Exports, Dubai, UAE May 2014 – January 2016 Key driver in planning and implementation of business growth strategies focusing on strengthening relationships with partners, excellent customer service, and innovative sales planning. Coordinated all aspects of logistics, supply chain, human resources, partner relationships, and budgeting.

Directed a team of +10 employees to ensure effective operations and sales.

Leveraged strong entrepreneurial acumen and negotiation skills to seal profitable deals and crease customer base, increasing business revenue to $40M from $27M in less than 2 years

Introduced client-centered business models, which increased profits by 25% in 9 months.

Improved internal processes and optimized logistics complications to enable fast turnarounds for delivery.

Tracked clients’ cargo and shipments movement to facilitate swift clearance with the necessary authorities on arrival.

Marketing Officer, Palm Tree School, Fairfax, VA. February 2012 – May 2014

Implemented marketing initiatives to increase the reach of the school, which increased students’ enrolment rate by 25%.

Awarded “Palm Tree School Employee of the Month” for excellence, versatility, and commitment to the school’s goals.

Promoted undisrupted school operation by standing in for absent teachers and constantly improvising when required.

Monitored facilities, operations, and students’ activities to ensure staff and students’ safety and conducive environment for academic and career success.

Education & Training

Bachelor in Business Management – George Mason University- Fairfax, Virginia. January 2011 Double Associates of Science & Business – Northern Virginia Community College –Annandale, Virginia. May 2009 Voluntary/Community Service Activities

Managed Community Da’wah program for over 10 years.

Registered Islamic Volunteer for the Maryland Department of Correctional Services.

Provided Tajweed of Al-Quran, Arabic language, and Islamic Studies for Muslim inmates at Maryland Department Correctional services for over 10 years

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