Aaliyah Anaya

Manchester, NH

adt747@r.postjobfree.com

603-***-****

Authorized to work in the US for any employer

Work Experience

Server

Olive Garden - Manchester, NH

January 2019 to Present

• engaging with customers

• Taking accurate orders

• maintaining a good customer service attitude

• memorizing orders and entering them into a computer

• help food preparation staff when necessary

• make salads and soups for the table.

• collect payment from tables

• greeting families and engaging in conversation

Hostess

Carrabba's Italian Grill - Bedford, NH

October 2019 to February 2020

• Coordinating the wait and seats Guests following Carrabba’s hospitality standards

• greeting guests as they walk in and leave the restaurant

• help set the pace of the dining room as I sat the guests in the dining/bar areas while ensuring a smooth handoff to the service staff

• have friendly and inviting conversations with guests in person and over the phone.

• clearing tables of plates, glasses or unfinished food

• wiping the table after a guest has left and making it clean for the next guest.

• scheduling reservations for large parties.

• moving tables/ setting up for large parties

Trainer

Panera Bread - Manchester, NH

January 2018 to June 2019

• Directing and supervising employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Providing customer service by greeting and assisting customers and responding to customer inquiries and complaints.

• Answering customers questions about food products and advise customers on food product selection.

• Compare merchandise invoices to items actually received to ensure that shipments are correct.

• Itemize and total customer merchandise selection at checkout counter, using a cash register, and accept cash or charge card for purchases.

• Started as an associate and within a couple of months was promoted to associate trainer.

• Training of new employees as well as other daily tasks involving Customer service.

• managed preparation and presentation of the meals served.

• managed line operations in a fast pace environment

• printed various labels and tags for all merchandise

• answered to customers questions and addressed problems and complaints in person and via phone call. Dunkin Donuts Crew Member

Dunkin' Donuts - Manchester, NH

November 2017 to March 2018

• Assisting customers at the cash register

• Informing customers of current active promotions when appropriate

• Preparing food in a safe and responsible manner

• Keeping the store clean and well-maintained

• Helping fellow associates when needed with various tasks

• maintained good communication skills to relate with other members of the crew as well as with customers

• making and serving coffee

Mentor

Kids In Community - Lynn, MA

July 2016 to August 2016

• Identify and respond to camper behavior issues.

• Ensure that the site is kept clean, organized, and free of litter.

• Communicate with parents about participant’s experiences and report concerns to Camp Leadership.

• Assist in maintaining accurate program records including incident reports, logbook documentation, and daily attendance.

• Know and understand all emergency procedures associated with the camp program.

• Know, enforce, and follow all safety guidelines associated with the camp and all program areas. This includes but is not limited to being responsible for your campers’ safety and their whereabouts at all times.

• supervise a group of 9 to 15 kids ranging from ages 5 to 12

• Working with other camp staff members to plan and coordinate camp events.

• Leading and supporting campers as they participate in age-appropriate activities.

• Monitoring campers to ensure compliance with camp rules and prevent accidents. Education

2 years of college in Criminology

Plymouth State University - Plymouth, NH

August 2020 to Present

None

Manchester Memorial High school - Manchester, NH

June 2016 to June 2020

Skills

• customer service (2 years)

• Computer Knowledge (2 years)

• Conflict Resolution (3 years)

• Leadership Development (2 years)

• Ability to Work Under Pressure (3 years)

• Desicion making skills (2 years)

• babysitting (4 years)

• Sales

• Team Building

• Training

Certifications and Licenses

First Aid CPR AED

September 2019 to September 2023

I was taught the skills and knowledge needed to provide care for victims of sudden cardiac arrest through the safe use of an automated external defribrillator (AED), recognize emergencies, recognize choking, give effective breaths by using mouth to mouth or a mask for all age groups, learned how to control bleeding and bandaging and recognize elements of common injuries or illnesses.

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