Billie Jo Zhorne

**** **** ****** *****, **********, IA 52332

(H) 319-***-**** (C) 319-***-**** adt73s@r.postjobfree.com

Education

AAS in Business Administration – Kirkwood Community College Expected May 2022

Phi Theta Kappa Honor Society GPA: 3.92

Project Management Certification Expected May 2022

Certifications & Skills

Microsoft Office & Tools: Excel, Word, PP,

Access, OneNote, Outlook, OneDrive

Project Management

Zoom: Meetings, Appointments, Interviews

Skype: Meetings, Appointments, Interviews

Cash handling: Deposits, Transfers & Sales

Customer Service

First Aid / CPR / AED and Instructor Certified

Baton, Handcuff, and Mace Certifications

National Crime Information Systems (NCIC)

Emergency Medical Dispatch (EMD) Certification

Human Resource Rules and Regulations

Physical and Digital Filing Systems

Project Management

Powers of Arrest and Detainment

Concealed Carry and Safety Instructor

Computer Aided Dispatch (CAD) Software

PBS, ETHOS, ARTS, MAG, SCAN124, ADP

Title Inventory, Title Processing, Bank Communications

Professional Experience

McGrath Family of Dealerships – Administrator; Titles, and Receptionist May 2022 – Present

Ford, Hyundai & Kia Corporate Office 1040 North Center Point Rd. Hiawatha, Iowa 52233

Titles Administrator: PBS, Ethos, ARTS, MAG, Scan123, ADP, Title Inventory, County Title Applications, Lien Release, Title status check, Title Stock numbers and note entries. Title calls to all banks with lien or title pay-off. Requested title status, Pay-off dates and title release dates. Discussed all title status’ with loan officers, title officers and bank members.

Receptionist: Answered phones for the Corporate Office. Directed customer and company calls. Answered questions, transferred to departments or personnel for customers and or companies. Took messages, notes and sent emails/messages to correct personnel. Greeted customers face to face and helped establish contact with correct salespersons and or company personnel. I also multi-tasked between phones, email, scanning, copied and delivered paperwork. Used all company programs inputting information that is of the utmost confidence. Worked with Financial teams, Sales teams, Service teams along with the General Managers, CFO and Accounting Personnel.

Posted checks and charge backs for Accounting Department. Assisted all areas of the Accounting and Titles Departments. Am always willing and able to help anyone in any position.

Marine Corps Family Readiness - Marine Corps Family Advocacy Officer Nov 1990 - July 2015 Stateside: California, North Carolina, South Carolina, Japan, and Okinawa

Advised, Mentored, Counseled Marine Corps spouses and their families through Military Spousal

Support, Marine Corps Family Advocacy in their daily military lives as well as Military rules and regulations

during deployments, and training as well as during Operation Enduring Freedom, Operation Desert Shield,

Gulf War, War in Afghanistan, and Iraq War, and daily military living.

Director of Security – Professional Security Consultants Aug. 2002 – Nov. 2005

Westfield UTC, PCR, Vista, & Horton Plaza, San Diego County, CA

Commanded security for several multimillion-dollar shopping towns hosting over 250 vendors.

Supervised more than 45 Security Officers at Westfield UTC, 60 additional Officers at PCR, 55 additional Officers at Vista, and a team of 100+ Officers at the Horton Plaza Mall.

Responsible for HR tasks to include payroll, record keeping, incident reporting, interviews, hiring, training, promotions, demotions, Officer counseling for infractions, and employee dismissal.

Designed Emergency and Disaster Procedures for Mall Management by coordinating with local law enforcement, city mayors, county attorneys and fire prevention officials.

Directed guard deployment as well as customer and vendor safety.

Recovered stolen merchandise, apprehended related suspects, and contributed to several arrests.

Primary coordinator and Site Commander during on-property gang-related shootings and deaths.

Juvenile Tracker – Juvenile Detention & Diversion Services Aug. 2000 – July 2002

Foundation II of Judicial District 6, IA

Independently monitored 60+ at-risk youths between the ages of 9 and 18 throughout 6 counties.

Tutored and mentored juveniles in academics, problem-solving skills, and anger management.

Counseled juveniles as well as their parents on probation, in-patient and out-patient facilities for drug and alcohol addictions, and crisis management. Worked directly with and for County Probation Officials.

Transported detainees to and from judicial facilities as well as coordinated community service.

Assisted police with apprehending suspects and conducted regular drug testing.

Worked closely with the Scared Straight Program in conjunction with state detention facilities.

Problem-solved alongside juveniles, their Probation Officers, the court systems, their families, and schools.

Recorded working hours and meeting communications by hand as well as digitally.

Dispatcher & Jailer – Benton County Sheriff’s Department May 1999 – Oct. 2001

113 East 3rd Street, Vinton, IA

Dispatched calls for local law enforcement, Benton County, and EMS while maintaining federal and state administrative accountability.

Processed criminal and DMV histories, warrants, incident reports, and call logs into federal/state databases.

Elected by peers as the Union Representation for the Dispatch Center.

Conducted finger printing, interviews, suspect searches, general security, and physical detainment.

Certified in Emergency Services, conducted callers with emergency directions until EMS arrived.

Trained in Emergency School shootings, situational incidents, and detainment.

Trained in detainment tools such as handcuffs, mace, physical, and tasing tactics.

Volunteer Experiences

Marine Corps Family Advocacy

Marine Corps Spouse Guidance

Marine Corps Family Readiness

Personal Safety Instructor

Weapons Training/Handler Instructor

Instructor for Concealed Carry Permits

Emergency Red Cross Volunteer

Emergency/Short Term Foster Care

Family/Child Counseling

Emergency In-Home Health Care

Emergency Relief/Donations

Nursing/Care Centers: shampooed, haircuts, styles,

and hair care for elderly and disabled adults.

Coached Adults with Disabilities in daily living,

shopping, banking, personal hygiene, and minor educational skills

Worked with HS students with disabilities

Bus monitor for students with disabilities

Tutored and mentored teens and adults with

aggressive behaviors, daily living skills, and

court ordered mandates.

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