Barbara Lee

Address East***** Euclid, OH *****

Contact 1-440-***-**** adt73l@r.postjobfree.com PROFESSIONAL PROFILE

Customer service oriented professional, backed by 15+ years of cross-functional patient care industry experience. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Ability to manage strong working relationships within the company.

Well-organized, able to manage time and priorities in multi-task environments.

Pay close attention to detail to ensure accuracy and maintain compliant documentation.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Communication Platforms – Zoom and MS Teams.

Certifications – CPR and BLS.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 30 WPM. KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS) Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04) Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT) EDUCATION

Ultimate Medical Academy Diploma – Medical Billing and Coding, 2022 PROFESSIONAL EXPERIENCE

Aberdeen Crossings Assisted Living – High Land Height, OH 10/2021 – Present Caregiver

Take and record vital signs, and document observed changes in condition or behavior.

Provide client with hygiene care, and handle meal preparation, feeding, and light housekeeping assistance.

Develop and promote a safe environment, and adhere to established policies, procedures, and standards.

Maintain the security and confidentiality of patient information at all times. Senior Bridge Homecare Agency / Humana – Cleveland, OH 09/2016 – Present Home Health Aide

Manage inbound and outbound calls and schedule appointments on behalf of patients.

Assist with activities of daily living – personal hygiene, mobility and feeding.

Handle light housekeeping duties, prepare meals, and run errands.

Complete daily logs documenting patient condition and activities and any changes to patient care plan.

Abide by HIPAA guidelines to safeguard sensitive and confidential information. Cleveland Clinic Euclid Hospital – Euclid, OH 09/2006 – 10/2020 Certified Nursing Assistant

Handled inbound and outbound calls and updated demographic information via Epic EHR system.

Supervised 6+ team members and handled training tasks as needed.

Took vital signs, collected specimens, measured and documented intake and output, and assisted with activities of daily living (personal hygiene, feeding, and mobility).

Communicated and interacted effectively with patients, visitors, families, co-workers, and supervisory staff.

Documented and reported observations of patient behavior, complaints, and physical symptoms. VOLUNTEER EXPERIENCE

North Presbyterian Church – Cleveland, OH / Volunteer 09/2020 – 09/2021