Service Representative Customer

*

curriculum vitae

+965-******** (Kuwait)

*.*********@*****.***

Date of Birth 15 Nov.1976

Nationality: Jordanian

Rafat M. Al-Masaeed

Experience

****-******* ***** ******** ******** Co. Kuwait

Chief Financial Officer

- Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.

-Report to management regarding the finances of establishment.

-Establish tables of accounts, and assign entries to proper accounts.

-Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.

2007- 202 0 Kuwait Dyslexia Association Kuwait

Head Of Financial Affairs Officer

- Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.

-Report to management regarding the finances of establishment.

-Establish tables of accounts, and assign entries to proper accounts.

-Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.

2004 -2006 Bureau Veritas International (Bivac) Jordan Senior Accountant

- Primary responsibility is to prepare financial statements and supporting schedules according to monthly close schedule.

- Facilitate and complete monthly close procedures.

- Analyze revenues, commissions and expenses to ensure they are recorded appropriately on a monthly basis.

- Prepare monthly account reconciliations.

- Assist with analyzing financial statements on a monthly basis and report on variances.

- Assist with financial and tax audits.

- Assist with preparing tax returns and corporate reporting requirements.

- Assist with quarterly producer commission reports; analyzing and correcting discrepancies.

2002 -2007 Mustafa AL Sharabati & Partner Co. Jordan

• Commercial Assistant (Oct. 2002-May 2007)

- Processing and management of invoices for all commercial activities and maintenance of the department budget spreadsheets.

- Provide assistance in the organization and operation of promotional activities and visits on-site (may include out of hours and weekends on occasion).

- Maintaining the department filing system and other general admin support such as stationery ordering, faxing and message taking for the department.

- Dealing with L/Cs.

2

- Working with the collection division.

- Import & export supervisor.

- Accountant and handling the above tasks of commercial assistant position. 2000-2002 The Jordanian Investments and Supply CO. L.T.D. Jordan Cashier & Customer Service Representative

- Provide an excellent service experience for our customers at point of sale.

- Enter all transactions timely and accurately to provide an exceptional level of customer satisfaction.

- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.

- Ensures and provides quality service to both internal and external customers.

- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.

Education

Courses & Skills

Language Skills

1995-1999 Zarka Private University Jordan

2000- Bachelor in Administrative Sciences. Option: Accounting

- CMA course - in process

- Cert. CFM – Certified Financial Manager

- Cert. CFC – Certified Financial Consultant

- Cert. IA - International Auditing

- Cert. IFR - International Financial Reporting

- Cert. IFR SMEs - International Financial Reporting for SMEs.

- Course in Financial Analysis-Level II

- Course in Investment and Islamic Finance

- Cambridge International Diploma in IT Skills

- Course in Administrative and Financial Translation from English to Arabic

- Course in Commercial Correspondence

- Comprehensive Computer Course Dos, Word, Excel & Internet

- Worked on many kinds of accounting software: Peachtree, Alamen, Dynamic, ERP )

- Good communication skills and personal relationships.

- Arabic

- English

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