BRIANA RIZZO

CHICAGO, IL. 773-***-****

DETAILS

Chicago, IL.

773-***-****

adt73a@r.postjobfree.com

SKILLS

Ability to Multitask

Ability to Work Under Pressure

Fast Learner

Effective Time Management

Marketing

Yardi Software

RentCafe & Site Manager Software

Microsoft Office Suite

Typing Speed of 74 WPM

PROFILE

Passionate customer service and licensed sales manager with 9 years in the real estate and property management industry, along with over 13 years in customer service. Excited to start the next chapter in my employment journey! EMPLOYMENT HISTORY

Leasing Manager at Laramar Group, LLC., Chicago

October 2014 — December 2022

• Oversaw the leasing operations for 55 rental properties in the Chicago area, totaling nearly 1,100 units

• Consistently secured over 350 new rentals each year to achieve 95% or higher occupancy by marketing apartments, scheduling and attending showings with new clientele, and assisting with the online application and lease signing processes

• Marketing tasks included weekly site visits for videoing and photographing available rentals, posting and updating listings, auditing property websites, hosting open houses, and attending bi-weekly calls to evaluate and recommend new rental pricing strategies

• Coordinated with new and current residents on move-in and move-out procedures

• Solely managed all renewal operations and resident retention tasks in 2022

• Trained incoming leasing and management staff as needed on policies / procedures and real estate software

• Worked closely with both management and maintenance departments to ensure proper upkeep of apartment and property conditions Assistant Property Manager / Leasing Consultant at GlassRatner Advisory & Capital Group, LLC., Chicago

June 2013 — October 2014

• Simultaneously managed and leased up two rental properties, totaling 158 units and hit the occupancy goal of 98% in order for the properties to sell

• Management and leasing duties included invoicing, resident delinquencies and collections, maintenance requests, renewals, marketing efforts, move-in and out procedures, and any other day-to-day operations as needed Real Estate Administrative Assistant at Apartment Savvy, LLC., Chicago January 2013 — September 2014

• Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers

• Worked to ensure quality service and addressed and resolved all customer issues

• Posted marketing content for apartment rentals, scheduled unit showings and managed brokers' schedules day-to-day

Front Desk Coordinator at Robert Jeffrey Hair Studio, Chicago January 2011 — January 2013

• Answered phone calls, scheduled appointments, greeted clients, performed transactional duties and handled all front desk responsibilities

• Completed weekly inventory audits and reports for current and incoming supply EDUCATION

B.S. in Psychology & Minor in Business Hospitality, DePaul University, Chicago September 2010 — May 2014

REFERENCES

References available upon request

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