Customer Service Tech

Position

Objective: To secure a position with the an organization that will allow me to utilize my years of experience, education and provide me a challenging career performing in supervision/management facility equipment maintenance, engineering, project and/or program support duties. To seek employment with an organization that recognizes a dedicated, responsible, self-motivated, and dependable individual with team building, leadership skills and hard work ethic with team building beliefs and experience.

Experience:

4/00 – 10/2019 - Retired Orange County Sheriff Department

Supervising Communications Technician of Facility Maintenance

●Supervised staff, assign daily work assignments, schedule project installations with engineers & other customers, create and managed On Call schedule and provide support 24/7 for On Call technician(s) or other groups as required, performed yearly and probationary performance evaluations, facilitated employee’s PIP (Performance Incentive Program goals and results), and review applications and perform interviews for potential staff.

●Developed team to meet goals within budget, train, provided a safe, ethical work environment, social correctness, developed and corrected MOU (memorandum of understanding) as required.

●Manage daily field operations and facility maintenance throughout OC Agencies and Correctional facilities (Jails).

●Coordinate requested Audio/Video portables events with customers and assign experienced staff to work. Constantly providing training and support to technical staff to remain current with technological changes.

●Suggest and prepare part requisitions, information for contracts to financial department and acquire estimates for equipment for budget inquiries.

●Provided estimates, Coordinate projects, installations and service at 24 hour jail facilities in Orange County California and other county divisions and agencies.

●Songs certified to support Emergency Management Department at OCSD/Communications Emergency operation Center.

●Research and assist in providing RFI’s for contractor’s and engineers.

●Support, research/engineer and install various upgrades to antiquated PLC’s, intercom systems, public address, Audio/Video equipment, setups and systems, CCTV Matrix and camera installations/adjustments, wireless alarm systems, computer workstations and networks, and maintain/repair SCADA HMI software (Wonderware) and Control systems P.C.’s.

●Installation of Various Electronic equipment, fiber optic termination, and fault isolate using test equipment and application software.

●Maintain 30 computers on LAN and service hardware & software work orders. (I am A+ and Network + Certified) Control Systems.

●Install, configure, modify, upgrade and document electronic equipment systems throughout Orange County Facilities.

●Provide staff and end users procedures when applicable to operate/service equipment.

●Provide exceptional internal and external customer field service, assistance, training and updates to our customers and staff on any issues or concerns.

●Interface with contractors as a project manager installing equipment, Administrative Managers I & II’s, Facility Supervisors and other stake holders of interest.

●Train and supervise other technicians and provide equipment and operability on current systems to engineers with a maintenance budgetary cost.

●Repair audio & DVR video systems, alarm/security systems & Duress systems.

●Attended & completed Brandman University - Law Enforcement Leadership program Tier 1 - 3.

●Pass extensive background and trainings as required

2016 - FTSI – ATM service company (Employed for short time and resigned as mother became ill).

Part Time - FTSI – Monrovia, Ca 91016

●Provided first line maintenance after hours, holidays and on weekends on majorly NCR machines.

●Access to banks, financial institutions, kiosk and other ATM locations with keys and alarm codes.

●Pass extensive background and trainings as required

.

5/99 – 4/00 Fujitsu-ICL

Sr. Customer Service Technician

●Provided Help desk and end-user support and tech support to co-workers.

●Install and service computers.

●Performed rotational 24/7 ON Call duties.

●Perform upgrades and configure computers.

●Troubleshoot/service LAN systems

●Field Service Tech / Software Engineer

7/98 – 11/98 Fountain Valley School District

Computer Network Specialist

●Provide Customer Field Service, Help desk and end-user support.

●Install hardware components and software for new & old P.C.’s.

●Upgrade desktop computer systems.

●Service personnel computers and peripheral devices.

3/91 – 7/98 Diebold

Customer Service Engineer II—Installation/Service

●Performed Project Manager & Installation Coordinator duties during installation projects.

●Function as a Service team facilitator & provide senior technical support to techs & customers

●Performed & coordinated rotational 24/7 ON Call Duties & Schedule.

●Installation tech, Customer Service Field Tech, and Trainer.

●Serviced & installed alarm and video systems.

●Build, configure, and installed software for ATM machines throughout So Cal in the early 90’s.

Education:

2009-06/2013 University of California, Irvine –Certification Program Received

Project Management Certificate Program (PMI)

2012-2013 Devry, Pomona, Calif

Classes for B.S. in Technical Project Management

Ongoing

05/07 CompTIA, Anaheim

Network + Certification

03/04 FCC Amateur Radio License

KG6ULZ

09/99 ROP Anaheim, Calif

A+ Certification

06/97 – 06/98 Devry, Pomona, Calif

Classes for B.S. in Technical Project Management

Ongoing.

03/96 – 09/96 Received Dale Carnegie Course completion certificate.

03/86 – 3/88 I.T.T. Institute, Buena Park, Calif

ASSOCIATES OF APPLIED SCIENCE Degree (A.A.S Degree): 1988 GPA: 3.0

Personal:

●Certification in Dale Carnegie Course (Leadership and Management course “How to win and Influence People”).

●Brandman University – Completion of Law Enforcement Leadership Program Tier I, II & III.

References:

●References and additional certifications available upon request.

●Pass Evaluations available upon request.

Brief Summary:

During all my years of employment, I have taken the opportunity to further my education, experience and embraced new challenges and change. Throughout the years, I have acquired many skills and via schooling, trainings and on the job experience. To my advantage in the workplace and personal life, I have applied my project management, supervisory/management, leadership/team building and customer service/public relations skills. Fortunately, these skills have provided me career advancement which allowed me to demonstrate my productivity, organization skills, and effectiveness in the workplace. I believe that work is not work if you enjoy your chosen profession and have comradery with your fellow teammates. After achieving and working in law enforcement for almost 20 years, I retired to travel across country and view the Beautiful United States. Unforeseen circumstances has prolonged that goal and dream. Meanwhile, I am seeking a challenging positon that I can invest my past education, knowledge and experience and be part of a team to create an enjoyable, rewarding and learning environment that excels and is constantly changing to create optimal operation.

Thank you in advance for your time and consideration.

Contact this candidate