PROFESSIONAL

DUTY MANAGER-PRESENT ****

Residence Managed by Accor - Pre Opening - Qatar

FRONT OFFICE SUPERVISOR 2016-2022

Shangri-La Hambantota Resort & Spa, Sri Lanka - Pre Opening Supervised and trained guest service staff to have a high standard for guest delivery and efficient communication between all service staff.

GUEST SERVICE ASSOCIATE 2015-2016

Communicate with guests looking to make or cancel hotel reservations. Greet guests on arrival, assign rooms and suites, issue keys, and collect payment information. Coordinate with housekeeping, Porters, Transportation providers, and kitchen staff to meet guest requirements. GAYAN

GATAMANNA

P A S S I O N A T E H O T E L I E R

E D U C A T I O N

Diploma in Hospitality and

Tourism Management

Irish online education platform

Certificate in Hospitality

Management Studies - Hotel

Operations

S K I L L S

An expert leader in hotel management seeking for progressive growth opportunities in hospitality. As an extreme result-driven and detail-oriented manager in luxury hospitality sector, I pride myself on providing beyond and above levels of service to improve guest engagement and resolve customer service issues in a timely and satisfactory manner. Developing the team performance through training, communication, motivation and empowerment is my leadership style.

P R O F I L E

E X P E R I E N C E

+974-***-*****

adt72g@r.postjobfree.com

linkedin.com/in/gayan-gatamanna-

59709a235.

Irish online education platform

Certificate in Leadership &

Management Skills for Business

Managing People

Irish online education platform

Certificate in Hotel Revenue

Management and Customer

Services Excellence

Irish online education platform

Ensure that Front Office is run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times.

Shangri-La Qaryat Al Beri, Abu Dhabi, UAE

GUEST SERVICE ASSOCIATE 2012-2015

Traders by Shangri-La, Dubai, UAE

Well, prepare for guest check-in and check-out. Greeting to the guest. Serving guests in VIP lounges such as check-in, and check-out attending to their special requests. Handling cashier. Handling concierge requests and assigning the room according to guest preferences. Uploading the check- in guest’s passport via the CID system.

T IME MANAGEMENT

PROBLEM-SOLVING

COMMUNICATION

CREATIVITY

LEADERSHIP

QUICK LEARNER

REFERENCE

Saeed Ahamed

Front Office Manager-

Residences Manage by ACCOR

adt72g@r.postjobfree.com

M-009**-********

Shiyon MartInus

Duty Manager-Residences Manage

by ACCOR

adt72g@r.postjobfree.com

M-009**-********

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