Service Associate Customer
Resume:
PROFESSIONAL
DUTY MANAGER-PRESENT ****
Residence Managed by Accor - Pre Opening - Qatar
FRONT OFFICE SUPERVISOR 2016-2022
Shangri-La Hambantota Resort & Spa, Sri Lanka - Pre Opening Supervised and trained guest service staff to have a high standard for guest delivery and efficient communication between all service staff.
GUEST SERVICE ASSOCIATE 2015-2016
Communicate with guests looking to make or cancel hotel reservations. Greet guests on arrival, assign rooms and suites, issue keys, and collect payment information. Coordinate with housekeeping, Porters, Transportation providers, and kitchen staff to meet guest requirements. GAYAN
GATAMANNA
P A S S I O N A T E H O T E L I E R
E D U C A T I O N
Diploma in Hospitality and
Tourism Management
Irish online education platform
Certificate in Hospitality
Management Studies - Hotel
Operations
S K I L L S
An expert leader in hotel management seeking for progressive growth opportunities in hospitality. As an extreme result-driven and detail-oriented manager in luxury hospitality sector, I pride myself on providing beyond and above levels of service to improve guest engagement and resolve customer service issues in a timely and satisfactory manner. Developing the team performance through training, communication, motivation and empowerment is my leadership style.
P R O F I L E
E X P E R I E N C E
*****.*********@*******.***
linkedin.com/in/gayan-gatamanna-
59709a235.
Irish online education platform
Certificate in Leadership &
Management Skills for Business
Managing People
Irish online education platform
Certificate in Hotel Revenue
Management and Customer
Services Excellence
Irish online education platform
Ensure that Front Office is run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times.
Shangri-La Qaryat Al Beri, Abu Dhabi, UAE
GUEST SERVICE ASSOCIATE 2012-2015
Traders by Shangri-La, Dubai, UAE
Well, prepare for guest check-in and check-out. Greeting to the guest. Serving guests in VIP lounges such as check-in, and check-out attending to their special requests. Handling cashier. Handling concierge requests and assigning the room according to guest preferences. Uploading the check- in guest’s passport via the CID system.
T IME MANAGEMENT
PROBLEM-SOLVING
COMMUNICATION
CREATIVITY
LEADERSHIP
QUICK LEARNER
REFERENCE
Saeed Ahamed
Front Office Manager-
Residences Manage by ACCOR
*-*****.*****@*****.***
Shiyon MartInus
Duty Manager-Residences Manage
by ACCOR
*-*********.********@*****.***
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