Bruna Hardt

Brazilian, Married, **

****, ******* ****** ******, *-106 Campo Comprido - Curitiba- PR.

Brazil

+55-41-992*-****

adt70w@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

People management at Gaming XR businesses and project management, enthusiastic of Business Agility, improving skills with Kanban, Management 3.0 and product discovery.

Experience in large companies such as ExxonMobil and Princess Cruises.

Strong experience in logistics, mapping, and improvement of logistics processes.

Strong sales performance, excellent negotiation profile and excellent communication.

Professional focused on goals, ease adaptation to change and has a positive attitude.

Experience with multicultural projects where I worked with professionals from several countries in Europe and the Americas.

Professional with extreme easy communication in several languages, Portuguese, Spanish and English fluency.

PROFESSIONAL EXPERIENCE

Compass.UOL – Aug/2021

Occupation: Project Manager

Team coordinator, responsible for people management, hiring process, including profile analysis, recruitment, and interview.

Project management in negotiation with clients, demand planning, resources negotiation, issues and cost management, status reports, to guarantee deadlines with quality and sustainability. Responsible for ensuring projects end to end, from definition to closure.

Renault Brazil (Via Serviços Integrados third part) – Apr/19 – Jun/21.

Occupation: Administrative Analyst

Responsible for customer service, focused on the review, treatment, and solution of complaints on the “Reclame Aqui'' platform, where the team is responsible and has been guaranteeing a seal RA1000 in the categories, 12 and 6 months, standing out as excellence in service for more one year. Professional with individual RA1000 seal as a master analyst in your service (March / 21 – April / 21 – May / 21). It also acts in the solution of complaints CODIR, social media, consumer.gov, dealing with cases with excellence and retaining customers with the Renault brand. Dominated systems: Claim Here, Sales Force and SAP.

Ebanx Ltda: Feb/14 – Sep/14

Occupation: Sales Analyst

Responsible for the prospection of internal clients (Europe and the Americas), selling the

EBANX products, customer service and assistance, risk analysis through the conference of potential customer data in internal systems.

Perfecta Ltda: May/13 – Oct/13

Occupation: Administrative Assistant

Responsible for the Follow-up of defective parts (bakery ovens), customer service customer and outsourced technicians. Registration of orders for replacement, monitoring of replacement of parts and inventory control.

Princess Cruises: Oct/08 - Dec/11

Occupation: Photographer

Responsible for setting up studios (theme according to the cruise), photographing passengers, editing, and printing photos, arranging material for sales. Highlight for customer service and satisfaction that provided excellent numbers in sales, always exceeding the goals set by the department.

Occupation: Assistant Manager

Responsible for the organization, leadership, and training of new store attendant’s convenience. Responsible for serving the public and enchanting customers, as well as employee guidance to ensure passenger satisfaction. Performed inventory control, merchandise purchase orders, organization of employees, goal tracking and sales. Standing out in the sales indicators and

attendance evaluations carried out at the end of the cruises by the passengers.

ExxonMobil Brazil: Oct/06 – July/08

Occupation: Payable Analyst

Responsible for serving internal customers, requesting the issuance of cards corporations, support for problem solving and intermediation with American supplier Express, which is headquartered in Houston / TX, where training was employee training and handover of activities for the Brazil team, which lasted Oct 2006 - Jul 2008 Professional experience 3 months. In this experience, the use of fluency in the English language was extremely relevance

COMP Ind. E Com. De Metais Ltda: Aug/05 - Jan/06

Occupation: PCP Assistant

Responsible for the planning of production of various products, for monitoring the inputs needed for production and follow-up until the delivery of the product to the customer. Also responsible for the analysis and mapping of the “as is” process and implementation of improvements in the process, promoting a saving of 4hr on average in the assembly of parts.

CAPACITATION

2022: BootCamp Agile – COMPASS.UOL

2018: Business Analysis – CITS

2015 - 2018: Preparatory Courses for Public Tender.

2013: French – Centro Europeu (Level 1)

2005: Internal Audit Course ISO 9001

2003: English – Cultura Inglesa

2002: Photography – Omicron

1999: English – New Mexico (Las Vegas)

TOOLS

Microsoft Office / Outlook / Windows / SAP / Sales Force / Trello / Jira

LANGUAGES

Native Portuguese / Advanced Spanish / Fluent English

GRADUATION

Senai PR

Automotive Mechanic Technician – 2021 (Completed).

Pontifícia Universidade Católica do PR:

Business Administration – 2005 (Completed).

EXTRA EXPERIENCE

College Program at Disney World - nov/2003 to mar/2004

Bowdon High School: Bowdon/GO - jan/2000 to jul/2000

REFERENCES ON REQUEST.

Bruna Hardt.

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