Twin Peaks Customer Service
Resume:
Nā’ilah Majeed
adt70t@r.postjobfree.com
Atlanta, GA
EXPERIENCE
Twin Peaks — Server
October 2021- November 2022
● Greet and escort customers to their tables
● Abide by the strict uniform & appearance policy
● Present menu and provide detailed information when asked
● Prepare tables by setting up linens, silverware and glasses
● Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
● Inform customers about the day’s specials
● O er menu recommendations upon request
● Up-sell additional products when appropriate
● Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
Applebee’s — Waitress
May 2020- October 2021
● Serve food and drink orders
● Check dishes and kitchenware for cleanliness and presentation and report any problems
● Arrange table settings and maintain a tidy dining area
● Deliver checks and collect bill payments
● Carry dirty plates, glasses and silverware to kitchen for cleaning
● Meet with restaurant sta to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
● Follow all relevant health department regulations
● Provide excellent customer service to guests
Chic-fil-a — Team member
September 2018- May 2020
● Perform any of the tasks asked from the manager as needed throughout the shift.
● Addresses guest issues that may arise; consults with management regarding complex issues.
● Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
● Communicates employee performance and policy/procedure violations to management for appropriate handling.
● Strictly adheres to all Company policies and procedures. EDUCATION
Webster University, Saint Louis, MO— Associates degree August 2020- March 2021
Jennings Senior High, Saint Louis, MO— High school diploma
August 2016- May 2020
Skills
Attentive • Adaptable • Organized • Customer Oriented
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