Dana McCullough

** ******* *****

Belleville IL *2223

618-***-****

adt70h@r.postjobfree.com

WORK EXPERIENCE

Travel Merchandiser

Apollo

August 2022-present

Schnucks Project

● Installation of Pusher systems for Frozen Pizza, Frozen Pizza Snack, Frozen Entree, and Frozen Vegetable Freezers and Specialty Cheese shelves according to each stores planogram. Adding and removing shelves, moving and adding product in order to utilize the Pusher systems. Labeling and justifying product. Removing overstock and discontinued items.

Reset Merchandiser

Push Temporary Agency

Walmart Belleville Contract 4/22-6/22

Designing, Building, setting mods, pricing and stocking merchandise floor displays/departments, cleaning, detailing and zoning all departments

Contract ends 7/01/22

PATIENT Account Representative

St. Elizabeth Division Billing Office-Belleville

March 2016 to April 2017

Extensive understanding of accounts receivable management in a healthcare setting. Strong knowledge of managed care plans, insurance carriers, referrals and precertification procedures. Strong working knowledge of CPT, ICD-9, HCPC codes and documentation guidelines. Strong customer service, organizational and communication skills. Strict adherence to write-off, refund and other accounts receivable policies. Ability to prioritize multiple tasks in a stressful environment. Strong computer skills, typing skills and knowledge of Medicare Compliance, OSHA and HIPAA.

Essential Functions

1. Follow-up on all outstanding insurance claims at 60-days from the date of service in accordance with practice protocol with an emphasis on maximizing patient satisfaction and practice profitability

2. Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills within five working days of receipt to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction.

3. Process refunds to insurance companies and patients. 4. Post all credit and debit adjustments to patient accounts with strict adherence to company guidelines.

5. Monitor reimbursement from managed care networks and insurance carriers to ensure reimbursement is consistent with contract rates.

6. Proficiency with web site utilization for eligibility verification and claim status to efficiently conduct accounts receivable follow-up and to maximize revenue. 7. Maintain information regarding coding, insurance carriers, managed care networks and credentialing in an organized easy to reference format. 8. Provide information pertaining to billing, coding, managed care networks, insurance carriers and reimbursement to physicians, managers and subordinates. 9. Maintain an organized, efficient and professional work environment. 10. Other duties as assigned.

Level 4 Branch Manager

Apria Healthcare -St. Louis, MO

1991 to 2003

Promoted to oversee the start-up and daily operations of a new store in Collinsville, IL. I provided highly skilled management in directing all facets of the operation. Provided customers with an exceptional service experience. Managed all revenue areas to ensure profitable performance. Marketed my business to the community and surrounding areas through sales calls and promotional services.

Essential Functions

Administrative/Financial: Allocated staffing and labor expenses. Managed payroll and non-payroll expense control. Accounts payables. Reported cash receipts, petty cash, cash drawers, and bank deposits. Managed Profit & Loss statements and exceeded all budget expectations.

Customer Service Management: Ensured appropriate level of service was being provided. Prepared and analyzed customer satisfaction surveys and reports. Monitored call-center performance based on phone activity and reporting. Resolved issues and complaints in a timely and professional manner.

Accounts Receivable Management: (hands-on) Ensured necessary documentation was obtained in order to collect payments including insurance verification and authorization, prescriptions and rx's, and customer consent. Confirmed charges and remitted invoices, Processed electronic claims. Identified and researched delinquent accounts. Performed collection procedures including follow-up invoicing, collection notices, collection calls, and credit agency reporting. Completed cash postings, account credits, refund requests, and write-offs. Managed aging reports and general ledger.

Sales and Marketing: Responsible for achieving overall sales objectives. Worked with sales team to plan, organize, and implement marketing programs for the store using local and national plans and campaigns. Developed and coordinated seasonal and in-store sales plans. Prospected outside sales. Built strong relationships with key customers and the community through sales calls. Thanked every customer for their business. Inventory Control: Performed all purchasing transactions. Ensured every merchandise movement was recorded real-time in the computer. Developed and implemented loss prevention and asset security policies and procedures. Minimized damage to merchandise during movement and storage. Optimized the availability of inventory for sale to customers. Managed the receiving, put away, and cycle count functions for accuracy and timeliness. Provided customers and employees with a safe and orderly environment. Human Resources: Interviewed, processed, and hired new employees. Prepared and conducted timely performance appraisals and pay changes. Trained staff and ensured all certifications were current. Set expectations for staff. Provided developmental training to key staff. Conducted disciplinary actions including terminations. Ran weekly staff meetings and monthly safety, Q/A, and Performance Improvement meetings. EDUCATION

Mansfield Business Trade School,

St. Louis, MO

June 1988 to July 1989 Computer Science Diploma

ADDITIONAL INFORMATION

Completed numerous courses and seminars in Operations Management, customer service, sales strategies, and inventory control. Appointed Midwest Regional Operations and Customer Service Trainer for 5 years leading to my promotion to Branch Manager 4.

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