Christina Parker

301-***-****

PROFESSIONAL SUMMARY

●Over 16 years of providing excellent customer service and support experiences while employed at Acceptance Now, Genesis HealthCare, Wolf Furniture Frederick, and Pearson

●Answered a multi-lines phone system and made over 300 calls daily while employed at Acceptance Now

●Collected money due for payment and new sale orders while employed at Acceptance Now

●Reconciled differences between payments and invoices while employed at Genesis HealthCare

●Proficient in Microsoft Office; including Outlook, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel

●Location: Frederick, MD

●Available to interview anytime Early Mornings before 11:30

PROFESSIONAL EXPERIENCE

Customer Service Administrator

Pearson Education - Remotely

November 2021 - Present

● Respond to and resolve customer queries, up to 50 calls plus emails daly

● Input accurate customer information into the database

● Provide performance feedback as required

● Working closely with candidates and call center agents, the Candidate Relations Coordinator acts as an escalation point to provide high-quality customer service in the Customer Service Center

Sales Manager

Acceptance Now - Gaithersburg, MD

June 2019 to September 2020

●Answered a multi-lines phone system and made over 300 calls daily and answered calls for payments

●Collected money due for payment and new sale orders

●Managed office of 4 people, payroll, new hire packets, and trainings

●Assisted employee and customers in sales process

Receptionist / A/P & A/R Bookkeeper

Genesis HealthCare – Frederick, MD

September 2018 to April 2019

●Mastered Bookkeeping software like QuickBooks & balanced a variety of ledgers, budgets, and projects

●Reconciled differences between payments and invoices & maintained records off all cash payments made to facility

●Handled many types of sensitive paperwork, including receipts, invoices, insurance forms, and bank statements

●Assisted the visitors, family members, sales representatives, and residents regarding all queries

●Administered all phone calls and directed them to the appropriate personnel

●Managed incoming and outgoing mail & processed them accordingly

●Managed a variety of customer service and administrative task while performing front-desk reception within a high-volume environment

Office Manager / Sales

Wolf Furniture Frederick – Catonsville, MD

2004 to 2017

●Opened and closed the office, prepared bank deposits, settled the cash drawer, faxed information to corporate headquarters, customers, and/or manufactures.

●Entered sales tickets, performed data entry, created purchase orders, and created special orders according to customers selections while working on daily spreadsheets

●Assisted with payroll and scheduling of 30 plus employees

●Handled 50+ daily calls on a multi-lined telephone system, providing customer service in a professional manner for customers and employees

●Screened incoming calls for store manager and updating reports on daily basis

●Worked and balanced the financing for 3 stores through Synchrony Financing Company

●Assisted with opening and training for 3 new stores

Tax Preparer

Liberty Tax Service - Frederick, MD

2002 to 2004

●Conducted in-depth interview with client to obtain all information and material required for tax return preparation

●Fully communicated to client the procedure, paperwork, and time frames applicable to the service being required

●Accurately prepared all paperwork and completed all required data entry according to office policy and procedures

EXTERNSHIP

Dental Assistant / Office Coordinator

Dr Rudman, Kane & Paper - Middletown, MD

2010 to 2011

●Assisted Doctor in composites, crowns, extractions, root canals, sealants and other procedures as needed

●Worked front desk, filing checking in and outpatients, answered phones, worked with Dentrix software

●Cleaned rooms and worked in sterilization

EDUCATION

Kaplan University - Frederick, MD

Dental Assistant Program: Chair-side Expanded Function and Dental

Radiology

Accutech Business Institute - Frederick, MD

Courses in Business and Computers

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