Entry Time Contact Representative
Resume:
Kenneth Koon
adt6zu@r.postjobfree.com
OBJECTIVE
Result-oriented, intelligent, organized, and motivated individual whom is seeking to be a positive addition with Agency /Company in an effort to utilize years of experience to fulfill the company's strategic requirements.
EDUCATION —
EXPERIENCE
Community College of Philadelphia
Philadelphia Pa
2000-20004
3.0 GPA
Senator Hardy Williams Leadership Academy
Philadelphia Pa
Valedictorian
November 2015 – Current
Internal Revenue Service
Contact Representative GS-0962-08 Philadelphia, Pennsylvania
As a Contact Representative, I answer incoming calls to assist taxpayers with balance due inquiries and setting up payment plans to resolve outstanding tax delinquencies. In addition, I made adjustments and final determinizations on tax accounts for a wide array of complex issues. I also ensure taxpayer privacy by verifying disclosure before discussing taxpayer information.
January 2020- June2020
Internal Revenue Service GS-501-09
Individual Tax Advisory Specialist/ Site Coordinator (six month detail)
As a Site Coordinator I oversaw the daily operations of the Individual Taxpayer Assistance office. While serving this role I was responsible for the processing of one hundred and one tax returns meanwhile establishing a process to ensure all IRS tax law-certified volunteer preparers and quality reviewers are assigned returns within their level of certification.
December2 2014- November 2015
Internal Revenue Service
Tax Examining Technician
As a Tax Examining Technician, I perform a variety of adjustments, monitoring, and inputs to taxpayer accounts by accessing and utilizing a variety of IRS software systems and computer applications to perform my daily duties such as Integral Data Retrieval System, Integrated Collection System, ORCAS, Account Management Services, and Single Entry Time Reporting systems. I also utilize various applications including Microsoft Excel, Word, and Outlook daily. If anyone is having technical issues with their system that I have the power to fix or assist them with, I am able to do so.
April 2010- January 2019
Internal Revenue Service
Physical Security & Emergency Preparedness specialist
(six, 120 day details)
I served as the agency's technical expert and delegated authority for the enforcement of federal statutes in the physical protection of all personnel and property. In addition to providing technical assistance, consultation and guidance to national, state and/or local agencies; health organizations; federal, state and local law enforcement I also ensured appropriate communication networks, wrote documents and emergency response protocols. Conducted risk assessments, developed, and presented training for various facilities on emergency response procedures.
.
August 2005- September 2007
Division Of Youth & Family Services
Assistant Family Social Service Worker II Youth Champion, Advocate, and Innovator who worked on providing a One Stop service initiative for youth who face deleterious consequences from being systematically oppressed. In addition to transitioning from foster care and facing homelessness almost instantaneously. The Youth lacked education, employment, and independent living skills and training. The Youth are now able to live, learn, and earn in this innovative model, as well as transition to adulthood safely and successfully independent of oppressive systems.
“To be liberated beyond foster care calls for appropriate housing, independent living skills training, high school diploma, certifications, and sustainable employment.”
September 1998-
Unbreakable Security Co.
CEO of Unbreakable security Inc. A consulting firm specializing in Executive and VIP Protection. With tours of duty that frequently take me across the globe, I act as a personal bodyguard to a number of highly recognizable public figures, providing security consultation and staffing worldwide. As an instructor, I teach a program on Celebrity & VIP Protection.
KEY SKILLS —
LEADERSHIP
Marketing
Project Management
Budget Planning
Social Media
Planning
Community Outreach Public Speaking
Public Policy
Program -Development
Policy Analysis Research
Fundraising
Crisis Intervention
Community- Development Case Management
Tax Law
Recruitment
Counter Terrorism
Emergency Preparedness
Security Consulting
Security Risk Analysis
As a Physical Security & Emergency Preparedness Specialist I had the privilege of being on the advisory board for the City of Philadelphia’s mass evacuation planning committee.
I also served as an executive broad member of National Treasury Employees Union Chapter 71 from Oct-2009 to Sept-2021
REFERENCES
Available on Request
Contact this candidate