Computer Operator Customer Service

TELLA, Adedoyin

**** ****** ******** ****, **** V213

Las Vegas, USA. NV. 89117 Email: **********@*****.*** Phone: 702-***-****

INTRODUCTION: A professional, with many years of exposure to Information Technology, Computer Hardware and Software, Logistics, Inventory control, Material and asset management, Procurement, Healthcare administration, Security, Training, Marketing, Sales and Customer service savvy. Seeking a suitable position with commitment to producing in a cutting edge environment.

WORK EXPERIENCE:

Sept 2020 to Jun 2021: Boyd Gaming Corporation (The Orleans Hotel and Casino)

Safety Specialist.

Performed Covid19 Safety checks on employees and customers

Experience working with rules in hotel and casino

Performed great customer service

Report incidences to Security department

Aug 2018 to Feb 2019: Lowes Home Improvement

Customer Service Associate II.

●Attend to numerous customers and providing solutions to their problems

●Brainstorm and Trouble shoot project needs with customers, suggest best options to customers

●Experience working with rule sets in a HARDWARE store

●Ability to maintain customer focus in the midst of difficult circumstances

Nov 2016 to Aug 2018: Affinity Gaming (Primm Valley Casino Resort)

Customer Service Representative.

●Attend to numerous customers and providing solutions to their problems

●Worked nights providing excellent customer Service to customers

●Performed Cashiering, stocking and unstocking of material onto shelves and cold rooms

●Worked on company P.O.S System

●Maintained gas pumps and dumps for the Company gas Station

●Maintained excellent customer focus in the midst of difficult circumstances

March 2015 to October 2016: G4S Security Solutions. Serving as Night Shift Unarmed Security Officer.

Performed thorough access control services

Provided excellent customer service

Observe and deter any occurrence of security treat

Performed foot patrol at intervals

Develop excellent incident reports and any other operational reports

Keep work environment clean

January 2014 to March 2015: Self Employed by way of freelance computer hardware repairs and software support. Customer service and business management.

April 2009 to October 2013: Help Desk Analyst 1. AT&T— Manhattan, NY.

●Customer satisfaction by following up to ensure problem resolution; approaching problem solving from an overall solution perspective; resolving issues in a timely manner

●Escalate unresolved issues that require Ensures more in-depth knowledge to engineering in a timely

●Experience working with rule sets, Windows firewalls

●Ability to maintain customer focus in the midst of difficult circumstances

●Excellent analytical, problem solving and trouble shooting skills

●Provide technical support and assistance to customers using computer hardware, standard desktop applications or client software applications

October 2007 to January 2009: Systems Analyst in Care-Management.

Advocate Lutheran General Hospital, - Park Ridge, IL.

Responsible for daily departmental IS support; Responsible for departmental IS projects; Generates charts and other reports for management decision support; Develop databases and analyze data generated; Support departmental users on hardware and software problems; Performs system administration functions for all users in the department. Generate patient report like L.O.S to help with hospital denials and reimbursement administration.

February 2007 to October 2007: Computer Operator I Users Support. Mercy Hospital, - Chicago, IL.

Responsible for daily system operations, backups, restore, and maintenance; System and users help on software and hardware; System Monitoring, troubleshooting and support.

February 03 to December 2006: Sales and Customer Service Associate. Monumental Life Ins. Co, - Chicago, IL

Responsible for daily business development and prospecting for clients. Met sales targets weekly.

Supported and educate existing policy owners

Serviced existing policies by way of continuous policy reviews and updates.

Solicit for referrals from existing clients, as well as cold calling

Handled production documents with highest level of security and confidentiality

ADDITIONAL WORK EXPERIENCE

Functional / Technical Analyst . Apt Info Tech, - Chicago, IL. Function in SQL development and architecture; Logical and physical database designs; Documentation monitoring and program production Help Desk Support Analyst, Budget Rent-a-Car, - Lisle, IL.

Performed computer hardware, software and office equipment troubleshooting, Telephone and desk support, on desktop computers and on a WAN (Wide area network); Raised problem resolution tickets, track and record resolution status; Forward unresolved problems to supervisor; Generate daily activity report.

Computer Operator, Senior Expeditor Purchasing & Material Management. Programmer

Analyst, Coordinator Asset Management. Chevron Worldwide.

Worked as IBM 4361and AS/400 Computer Operator, performed the roles of Expeditor in material management including

Foreign and Local Purchasing and Supply, Vendor management, Warehouse administration, Programmer Analyst, Coordinated company's assets, liabilities and surplus activities.

PROFESSIONAL & ACADEMIC QUALI FICATIONS:

B.Sc. Computer Science. Univeristy of Benin, Benin-City. Nigeria. Dip.

Computer Repairs. Folley Belsaw Institute - Kansas City, MO Public Health Informatics. University of Illinois AT Chicago (Online)

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