Jacqueline Torres

** **** ***** ** ***** Class Customer Service

Riverside, CA 92503

adt6yw@r.postjobfree.com

+1-951-***-****

To obtain an administrative position, accomplished and highly motivated manager/ collector business seeking to utilize my skills for the betterment of the next team to join. Committed to driving continuous improvements for sales / collections / finance operations through the undentification and implemention of process enhancement opportunities. Willing to relocate to: Corona, CA - Fontana, CA - Riverside, CA Authorized to work in the US for any employer

Work Experience

Debt Collector

Commerce processing solutions

September 2020 to December 2022

Heavy outbound calls, skip tracing. Microsoft office. Collection Specialist

Nationwide Recovery Systems - Cleaveland, TN

January 2019 to December 2019

Collecting bad debt ie. Medical, Workman's Comp, Attorney's ie auto accidents, City of Chattanooga ie tickets, water bills

Skip Tracing

FDCPA compliance

Office Administrator / collection

T&H Financial

July 2013 to May 2018

• Answer and direct phone calls.

• Organize and schedule appointments.

• Plan meetings and take detailed minutes.

• Write and distribute email, correspondence memos, letters, faxes and forms.

• Assist in the preparation of regularly scheduled reports.

• Develop and maintain a filing system

• Monitor accounts to identify outstanding debts.

• Investigate historical data for each debt or bill.

• Find and contact clients to ask about their overdue payments.

• Take actions to encourage timely debt payments.

• Process payments and refunds.

• Resolve billing and customer credit issues.

Business Manager

Western Data Enterprises - Riverside, CA

June 2008 to April 2013

Greet Customers and or owners of small to medium size businesses. Sales - purchase orders- rmas- vendors- warehouse- fed ex - ups- mail- schedule CEO calendar - field techs- quotes - bids- QuickBooks - bank reconciliation - accounts payable - accounts receivable - collection's - billing- batching- cashiering - bank errands - order supplies - inventory - secretary duties

- lock up shop.

Education

Certificate in Computer Networking

Business Computers Training Institute - Tacoma, WA April 1997 to November 1997

Associate's degree in Nursing

Riverside City College - Riverside, CA

August 1988 to May 1990

High school diploma or GED in College prep

Arlington High School - Riverside County, CA

September 1984 to June 1988

Skills

• Computer Skills (10+ years)

• Cold Calling (10+ years)

• Computer Operation (10+ years)

• Organizational Skills (10+ years)

• Microsoft Excel (5 years)

• Negotiation (10+ years)

• Account Management (5 years)

• Front Desk (10+ years)

• Typing (10+ years)

• Accounts Receivable (5 years)

• Phone Etiquette (10+ years)

• Upselling (10+ years)

• Medical Collection (5 years)

• Office Administration (10+ years)

• Account Reconciliation (5 years)

• 10 Key Data Entry (10+ years)

• Clerical Experience (10+ years)

• Data Entry (10+ years)

• Telemarketing (10+ years)

• Research (10+ years)

• Administrative Experience (10+ years)

• Microsoft Office (10+ years)

• Order Entry (10+ years)

• Conflict Management (10+ years)

• QuickBooks (5 years)

• Accounts Payable (5 years)

• Accounting (5 years)

• 80 wpm (10+ years)

• Sales (10+ years)

• Order fulfillment (2 years)

• Customer support (10+ years)

• Bank Reconciliation (5 years)

• Office Management (5 years)

• Journal Entries (5 years)

• Communication skills

• Ten key (10+ years)

• Cash handling

Languages

• English - Expert

• English - Expert

Assessments

Scheduling — Completed

November 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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