Customer Service Retail

Alicia Lotz

**** *. ***** ******

Tinley Park, IL 60477

708-***-**** Cell

CAREER SUMMARY

Dependable Territory Supervisor bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player, with a strong work ethic and advanced complex problem solving skills. High-energy, organized, highly effective in both project and personnel management. Desires an upper-level management position.

PROFESSIONAL EXPERIENCE

Hallmark - Orland Park, IL 60462

Territory Supervisor 07/2015 to Present

Responsible for ordering, and stocking product

Worked with store associates and management to secure space for special programs, and outposts

Set outposts and seasons according to plan

Assisted in installation work

Building and maintaining relationships with 150 indirect stores within a specific territory

Recruiting top performers and talent and then guiding them to deliver excellent business results

Having regular conversations with other internal sales team members to come up with marketing ideas

Continuously contributing to the improvement of processes within a territory

Ensuring that all sales and marketing activities are fully coordinated and optimized

Illinois Collection Service (ICS) - Tinley Park, IL 07/2011 to 07/2014

Medical Collector/Insurance Representative

Contact Blue Cross, Workcomp, HMO and PPO Payors for claim/payment status

Identify reasons for denials, review accounts to ensure insurance was billed correctly

and appeal with the payor for payment

Resubmit corrected claims to payors

Maintain relationship with Representatives at Insurance companies in order to expedite

payments

Follow up on 50- 75 insurance accounts per day

Verify and check eligibility for benefit coverage

Contact patients for payments not received on accounts

Set up payment plans and process e-payments

ILLINOIS COLLECTION SERVICES (ICS) - Tinley Park, IL 06/2007 – 05/2009

Medical Collector – Self pay accounts

Contact patients for payments on outstanding accounts

Set up payment plans

Process e-payments for monthly payments

Follow up on 300 self-pay accounts per day thru dialer system

ST. FRANCIS HOSPITAL & HEALTH CENTER, - Blue Island, IL 08/2002 – 06/2007

Switchboard Operator

Answering Service for Physicians

Called Codes/Fire Alarms

Took incoming calls for various departments and patient rooms

Paged in-house Physicians

KMART Tinley Park, IL 10/1997 – 08/2002

Department Team Lead

Placed orders for products

Assigned employees to various tasks and made the weekly schedule for various shifts

Processed paperwork for Finance

Worked in the Customer Service area processing refunds and exchanges

Stocked shelves

Filled in as Cashier and other jobs thru-out the store when needed.

COMPUTER SKILLS

Microsoft Word & Excel

TECHNOLOGY

Ecare, Realmed, Outlook, FACS Workstation

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