MELISSA ANGUS

Clarkston, MI 248-***-**** adt6vj@r.postjobfree.com https://www.linkedin.com/in/Missy-Angus PROFESSIONAL SUMMARY

Outgoing and versatile operations leader specializing in E-Commerce enterprises. Known for charting the strategic path, generating profits, expansion, and longevity. Demonstrated history of resolving bottlenecks and reversing losses while gaining customer acquisition and brand growth. Valued for building cheerful and supportive workplaces using a mixed management style and strong interpersonal skills. Proficient in managing industry operations with exceptional team supervision, project coordination, and customer-focused support systems. SKILLS

E-commerce Marketplace Day-To-Day Operations: B2C, B2B, D2C Product Management 1P/3P Warehouse Management, 3PL P&L, Budgets & Forecasting Vendor & Partner Relations Customer Relationship Management

(CRM) Digital Marketing & Merchandising Inventory Control, Procurement Brand & Channel Expansion Order Process, Package, Ship Web, Graphic Design & Layout Adobe Photoshop Microsoft Word & Excel Proofreading Amazon, Walmart, Facebook Instagram Meta Commerce Google, Yahoo, Wix, Shopify WORK HISTORY

Director of Operations, 01/2013 to 010/2022

Inspiration, All – Waterford, MI

• Managed day-to-day operations, updated operational processes annually increasing profit by 15%- 45% yearly

• Spearheaded $12M portfolio of 4000+ revolving inspirational-themed products

• Established long-term working relationships with 3P marketplaces such as Amazon, Walmart, Target, Yahoo, and Google increasing sales by 130%

• Demarcated action plan for categories, merchandising, promotions, prices, and negotiations

• Directed vendor management and relationships, achieving optimal product quality and price

• Focused on employee engagement via open forums, one-on-one meetings, celebrations, gatherings, resulting in 70% increase in staff engagement

• Served as face of company at trade shows and other key industry events, leading to generation potential by 65%

• Executed and coached product merchandising including product listing, copywriting, editing, photography

• Organized Hybrid & Remote workforce to accommodate COVID-19 protocols establishing permanent remote methods reducing overhead by 31%

President, Director of Operations, 01/2000 to 06/2022 My Jewel Thief, Inc– Detroit, MI

• Developed e-commerce company from $300 start-up to established enterprise with $10M in annual sales

• Established suite of digital commerce channels growing inventory from 20 SKUS to 20,000

• Designed, optimized warehouses focusing on B2C, B2B, D2C, in-house fulfillment, 3P supplying

• Coordinated customer support system with forward-thinking strategies creating customer-first culture keeping returns at 0.4%-0.6% level.

• Directed marketing expansions to propel MJT by devising unique promotional approaches, boosting customer engagement by 35% yearly

• Sourced merchandise per company branding and compliance guidelines, increasing brand loyalty by 40% and 5x faster turnover of inventory

EDUCATION

Columbia College - Chicago, IL

Bachelor's: Photojournalism

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