Customer Service Office Manager

DORIAN ORDOYNE

Fort Lauderdale FL • 504-***-**** • ***********@*****.***

Professional Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Skills

• Revenue Development

• Market Research

• Sales

• Budgeting

• Scheduling

• Teaching

• Event Planning

• Fundraising

• Digital Marketing

• Staff Management

• Content Management

• Account Management

• Electrical equipment maintenance

• Project estimation and bidding

• Control circuit troubleshooting

• Complex technical information

• Expert in schematic design

• Exceptionally detail-oriented

Work History

Lead Gaffer / Founder, 02/2020 to 09/2022

Phoenix Glass Art

• Negotiated terms of business acquisitions to increase business base and solidify market presence.

• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

• Established organizational mission statement through extensive collaboration and review.

• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities. Gaffer / Artist, 10/2014 to 02/2020

Hollywood Hot Glass

• Installed and wired electrical transformers, service panels and circuit breakers.

• Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.

• Installed, maintained, repaired and tested equipment for electricity generation and utilization.

• Inspected worksites and installations to verify compliance with state safety codes. Office Manager, 08/2004 to 09/2014

Tri C Machine

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Coordinated special projects and managed schedules.

• Developed standard operating procedures for all administrative employees.

• Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.

Education

High School Diploma - HL Bourgeois High School

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