Nadirah Hall

Customer Service

Fayetteville, NC *8301

adt6ue@r.postjobfree.com

+1-910-***-****

Proficient with the process of customer needs assessment, quality standards for customer service. Authorized to work in the US for any employer

Work Experience

Alterations Specialist

David's Bridal, Inc. - Fayetteville, NC

August 2022 to Present

• Sewing Technician

• Greets and escorts all alterations customers to and from alterations appointments.

• Attention to detail in color comparisons and quality inspections

• Promote all alteration services and personalization options.

• Maintain the alterations room so that it is consistently clean and well-organized. Personal Shopper

Instacart Shoppers Inc. - Fayetteville, NC

July 2021 to Present

• Communicating with the customer via telephone, chat or emails in order to receive correct online orders.

• Reporting challenges such as inferior products and supply shortage to management.

• Processing orders placed by online shoppers.

• Advise customers on substitute for unavailable products.

• Transport items to clients or business in a safe, timely manner. Insurance Specialist

Remedy Staffing Temp Agency - Phoenix, AZ

November 2021 to June 2022

• Made outbound calls to obtained account information.

• Verified documents and eligibility benefits.

• Documented conversation with customers to track requests, problems and solutions.

• Enrolled customers into programs.

• Answered customers questions and address concerns resulting in 90% reduction in complaint calls Retail Merchandiser

Anderson Merchandisers - Fayetteville, NC

August 2018 to July 2021

• Planned and developed merchandise strategies that balance customers expectations and company's objectives.

• Analyzed sales figures, customer reactions and market trends to anticipate product needs.

• Traveled to several businesses each day to assist in product assembly or or merchandise resets.

• Communicated any service issues with support resources and store management.

• Verbally reported up to date industries best practices. Rental Associate

Enterprise Holdings - SeaTac, WA

September 2016 to August 2018

• General knowledge of how to operate variety of automobiles .

• Inspected all vehicles and parked cars as directed.

• Reviewed rental parameters with all customer to ensure understanding of rates, optional charges, and services.

• Updated information of vehicles that are in use or in maintenance.

• Modify customer rental invoice as customer request. Assembler

Lowe’s INC - Tukwila, WA

March 2016 to September 2017

• Maintained inventory by checking stock to determine supply levels, placing and tracking orders and verifying receipt of supplies.

• Collect all material and equipment needed to begin the process.

• Operated cash register for cash, check and credit card transaction with excellent accuracy levels.

• Promoted customer loyalty. Consistent sales by delivering friendly service and knowledgeable assistance.

• Answered questions about store policies and addressed customer concerns. Customer Service Representative

Sykes Enterprises, Inc. - Raeford, NC

May 2014 to May 2016

• Provided adjustments to customer bill.

• Used decisions support computer software programs to respond to common wireless device order.

• Recognize consumer needs and makes suitable product and rate recommendation.

• Respond to the needs of customers and provide personalized service.

• Upsell products and services.

General Laborer

D&D Multi-Services - Tar Heel, NC

February 2013 to March 2016

• Safely operated a variety of tools included pressure washers, drills and saws.

• Followed project instructions from construction manager or supervisor.

• Followed all health and safety regulations when operated equipment.

• Prepared new construction sites by digging, moving dirt, or compared space.

• Provided assistance to various other contractors as needed. Cashier/Customer Service Representative

Sears Holdings Corporation - Fayetteville, NC

September 2011 to May 2014

• Calculated pricing, applied discounts and collected payment to process transaction.

• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

• Resolved customer complaints, guided with relevant information.

• Informed customers about the store credit offers, protection plans and service packages based on customers purchase.

• Assisted in display of department merchandise according to planogram. Independent Care Provider

Amicable Health Care, Inc. - Tukwila, WA

January 2006 to September 2011

• Prepared meals for each client according to the diet provided by a professional.

• Maintained confidentiality of all client records.

• Communicated changes in client needs via telephone, chat, email with clients healthcare providers.

• Participated in individual client case reviews.

• Escorted client to appointments.

Customer Service Desk Representative

Marshall's, Inc. - Seattle, WA

March 2003 to January 2006

• Greet customer when entering or leaving establishment.

• Teamed with other departments to assist customers with purchases.

• Tracked transactions on balance sheets and report any discrepancies.

• Maintained a clean fitting room.

• Responded to service requests and emergency call outs. Education

Bachelor of Business Administration in Business

Strayer University - Savannah, GA

August 2019 to Present

Skills

• CSR (10+ years)

• 10 Key Data Entry (10+ years)

• Retail Sales (10+ years)

• Computer operation (10+ years)

• Inventory Control (10+ years)

• Operating Systems (10+ years)

• Call center (5 years)

• Medical terminology (5 years)

• Merchandising (10+ years)

• Communication skills (10+ years)

• Customer service (10+ years)

Certifications and Licenses

Driver's License

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