Danita Bueltel

Customer Service Representive

Topeka, KS 66616

adt6sc@r.postjobfree.com

+1-405-***-****

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. As an intern for Goodwill, I assisted job seekers in the development of their career goals, through job boards, resume writing, and community services. Summary of Skills

Customer Service

Resume Assistance

Windows Office

Job Coach

Administrative Writing Skills

Organizational Skills

Excellent interpersonal skills

Huge drive, ambition, and motivation for Success

Outstanding work ethic

Character, integrity, and professionalism

Fun personality

Team player

Willing to relocate to: Wichita, KS - Oklahoma City, OK - Leavenworth, KS Authorized to work in the US for any employer

Work Experience

Merchandiser

Survey - Topeka, KS

August 2022 to Present

I go into stores and do resets, and restock inventory. Eligibility Specialist

Conduent - Topeka, KS

Present

I determine the eligibility of applicants and recipents for the Kansas Medicaid program. I maintain current knowledge of program regulations and procedures for a multi - program caseload. Packer/Picker

Kelly Services - Topeka, KS

February 2021 to October 2021

I am a temp to hire working for Kelly Services at Target Distribution Center. As a packer I work quickly, safely and efficiently to handle product to ensure the accurate processing of merchandise to our stores network and our guests.

Customer Service Representative/ Providers

Maxim Healthcare Services - Oklahoma City, OK

June 2018 to December 2019

Maximus

Customer Service Representative-Providers

06/18-12/19

Answer questions about Sooner Care. Help customers with questions about their account. Assist Providers and Healthcare Management with denials on Sooner Care claims. Follow HIPPA guidelines. International Customer Service Representative

Hertz - Oklahoma City, OK

October 2015 to June 2018

Customer Service

Booked reservations for domestic and international customers. Able to navigate several screens during calls. Booking ratio 80%.

10/15-Present

Attendant

Goodwill - Edmond, OK

January 2015 to October 2015

Makes decisions about quality of donations and accepts or declines donation, with appropriate communication to customers. Greets public in professional, cheerful manners, and provides customers with detailed written receipts. Keep work and public areas neat, clean and orderly. Maintains GIRO equipment and property in good working condition and follows quality control standards. Open, closes and secures ADC at the end of shift. Prepares and submits daily activity reports, tallies and inventories as assigned. Adheres to all safety rules, regulations and safety codes, and attends safety training sessions. Punctual & dependable attendance. Abides by the policies and procedures as set forth by management.

Sales Consultant

Retail Done Rite - Edmond, OK

September 2014 to February 2015

As a Retail Sales Consultant, I used strong communication skills to answer customer calls, provided a high level of customer service ensuring that each customer had an excellent buying experience. Solved problems efficiently and identified opportunities to grow relationships with customers. Externship/Job

Goodwill

October 2014 to November 2014

Helped people reenter the workforce. Wrote resumes and helped clients with their resumes. Found and posted jobs, using the web. Called clients to see if they have found employment. Work with local business and agencies to bring the people and resources together. Assistant Manager

C&C

February 2012 to September 2014

Assistant Manager of an office. Managed 15 employees. Managed the workload, by reports and forms for multiple concurrent clients in a fast, paced environment. Responsible for project management of jobs. Implemented new corporate designed office procedures and recruitment techniques.

Skills

• CSR (10+ years)

• Customer Care (6 years)

• Customer Service (10+ years)

• Call Center (10+ years)

• Customer Support

• Driving

• Time Management

• Serving Experience

• Food Service

• Microsoft Windows

• Office Management

• Recruiting

• Management

• HIPAA

• Writing Skills

• Help Desk

• Employee Orientation

• Human Resources

• Computer literacy

• Typing

• Desktop Support

• Microsoft Outlook

• Microsoft Excel

• Data entry

• Microsoft Word

• LAN

• Technical support

• Operating systems

• Communication skills

• Negotiation

• Office experience

Assessments

Customer Focus & Orientation — Highly Proficient

August 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Call Center Customer Service — Completed

August 2019

Applying customer service skills in a call center setting. Full results: Completed

Scheduling — Completed

October 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed

Call Center Customer Service — Completed

August 2019

Applying customer service skills in a call center setting. Full results: Completed

Work Style: Conscientiousness — Completed

January 2020

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Completed

Customer focus & orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Familiar

July 2020

Identifying and resolving common customer issues

Full results: Familiar

Sales skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Call center customer service — Completed

August 2020

Applying customer service skills in a call center setting. Full results: Completed

Data entry: Accuracy — Proficient

February 2021

Entering data quickly and accurately

Full results: Proficient

Written communication — Familiar

August 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate