Shabnam Jiwani

***, **, ******** *****, *********** Toronto, Canada M1E4S8 647-***-**** adt6s9@r.postjobfree.com

Objective:

To seek a challenging job that will help me gain-depth knowledge and hands on experience and enable me to leverage my strong desire to learn and interpersonal skills.

Skills and Abilities:

Ability to demonstrate respect, integrity and professionalism while working with colleagues and customers.

Resolve complex customer issues, provide best solutions, and get feedback to make continuous improvement and keep growing

Open to learning new skills to keep myself up to date with changing and upgrading technology

Set personal and professional goals and constantly work hard to achieve success

Contribute to the company by being an amazing team player.

Leadership Quality: Class representative for 3 consecutive years during bachelor degree, General Secretary in final year of bachelor’s degree.

Worked as an E-commerce Manager in a pet supplies industry more than 9 years

Started my own E-commerce business at small scale and designed independent business website. Also, created shop on Amazon seller central and Facebook Market Place portal for learning and experience purpose.

Education and Certification

Master Of commerce – Management Specialization

University of Mumbai, India

2015

Bachelor of Management Studies

SNDT University, India

2013

Work Experience:

1. E-Commerce Manager at ShakeHands 2013-2022

Website Modification

oBack End Type: Open Cart, Magneto

oAdding products on website, changing prices and discounts

oWriting description of the products.

oManaging Product Photography

oOverall modification on website such as adding brands and Categorizing products

oChanging new arrivals information and description on weekly basis.

oManaging orders, accurate shipments of orders. tracking payments and follow ups

oContinuous monitoring of website front end and back end.

Website Testing

oTested company’s website, mobile view, android and IOS app of Shake Hands.

oTesting functionality and efficiency, technicality, usability and end user testing and UI Testing.

Customer Service

oWriting emails, responding to emails from customers.

oSolving customers queries on call related to technical issues on website, product details, returns and exchange

Event Management

oManaging and planning product-marketing and product-sale during per exhibitions conducted semi-annually.

oAttending to customers during the exhibitions.

oPreparing flyers of discounts and small bill boards for exhibition

oMaking customize tags for pets with the tag machine.

oManaging over all event

Market Places

oManaging Other Market places like Amazon, Big baskets, Flipkart, Grofers. Adding products, updating prices, discounts, managing payments and preparing reports.

oCommunicating and coordinating with Seller Supports Team.

oAddressing issues for customers on various market places to help and support them for hassle free shopping.

Stock Audit

oConducting stock audit in Genesys software on quarterly basis

oMaking Plans for audits, Co-ordinating for actual stock counting and updating the current stock in the system.

oWriting Final report for discrepancy of stock

Accounting & Banking

oExcellent knowledge in accounting systems and software such as Tally and accounts writing, purchase data entry, sale, Payments, receipts, Reconciling with the bank statements.

oChecking purchase margin, discounts, scheme margin and communication with vendors in case of discrepancy.

oManaging company’s bank accounts, checking for cheque clearance, payment received, Managing NEFT transfers and monitoring optimum balance is maintained

Product Master

oPrepared a product master of more than 10,000 products. Adding new products in the software.

oAssigning the name to the products as they arrive.

Employee Management and Other Managerial Skills

oReviewing the works of other employees.

oTrained over 20 employees in E-commerce best practices through group and individual.

oCommunicating and coordinating with the employees of other branches and other ventures associated with Shakehands.

oCommunicating and coordinating with photographer for website photography, directing photography and verifying images.

oCoordinating with vendors for advertisements and display.

oCoordinating with social media partner for display and media related queries

Website Health

oChecking for price errors, Content error if any and fixing it on continuous basis.

Reports

oFinalizing payment reports in MS excel through V lookup using different sheets on Monthly basis.

oPreparing and verifying reports from Shipping software, shiprocket. Checking for discrepancy if any.

oPreparing Audit Reports for update to stock Maintenance.

oPreparing a stock report of non-moving stock to clear it on priority basis to avoid dead inventory.

Technical Proficiency

Tally

Shopper Retail Solution

Ginesys Retail Sofware

Ecommerce Backend – Open cart, Magento, Shopify

Ms. Office

Shiprocket – Shipping Software

Market Places – Amazon, Flipkart, Facebook Market Place

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