Assistant Manager Customer Support
Resume:
Andrea Joy Poston 712-***-****
Omaha, NE 68104
****************@*****.***
OBJECTIVE
I would like to continue my work in the Human Trafficking field as well as continue to build my career in the Financial Industry.
WORK EXPERIENCE
Current:
Owner/Operator
01/2021 – Current
Money Matters Financial Services
I am a licensed Life and Health Insurance agent working independently under an IMO. I serve families all over Nebraska and Iowa and help them obtain affordable Life or Health Insurance. I am currently working on getting licensed in Property and Casualty as well as working on obtaining my AHIP training for Medicare products. I also am well versed in Mortgage loans, mortgage protection, business coaching and advice, as well as credit and debt counseling.
Other: 2018-2021 (Collected Disability while obtaining my Bachelors Degree in Business Management and Entrepreneurship with a focus on Finance and Economics. I volunteered at various organizations helping in Human Trafficking issues as well as being a full time foster parent.)
I am currently working with survivors of human trafficking through my support group called “Safest Place”. I have also contracted as a survivor consultant through Heartland Family Service, The Women’s Fund of Omaha and the Salvation Army of Omaha Safe-T Program. I also teach about survivor leadership with the Nebraska Coalition as well as serve on multiple panels and discussions at conferences nationwide about Human Trafficking. I helped create a legislative guide for survivors on how to navigate the legislative system and I advocate for Foster Youth affected by abuse and trafficking.
Owner/Manager
May 2009 – June 2018
Express Home Cleaning and Laundry Services 6011 Maple Street Omaha, Ne 68134
Other/Not Classified
Owner of Maid Services and Full-Service Laundry.
Employed 8-10 people throughout each year on call and as needed based on client needs. Payroll Services, Renovation services, Maid/cleaning whole house, office, or apartment. Also Included Commercial buildings with contact.
Managing Crew, payroll services, Web design, Creating Reports, Handling/filing all tax information, Microsoft Suite (Excel, Word, PowerPoint, XP), Office Management, Office Equipment, Microsoft Outlook, 10 Key,
Assistant Manager
May 2009 - November 2009
Burger King Corporation Omaha, Nebraska
Food and Beverage Production
After Leaving Tulsa Oklahoma and returning to Omaha, Ne I returned to a previous employer (formerly Simmonds' Restaurant Management.) See previous history for details of position, Manager of Restaurant
Budget Plan Coordinator / Collector
September 2008 - May 2009
Saint Francis Health System Tulsa, Oklahoma
Healthcare Services
I call patients re: their accounts and balance and get them set up on payment arrangements. I also Call Self Pay Patients who have defaulted on their Budget Plan to get them to settle or bring their account current. I help some patients get set up with charity applications and possibly qualified. I am familiar with EOB's and Billing Insurance, Billing Patients, Budget Plans, Charity or Financial Assessments.
Assistant Manager
April 1999 - June 2008
Simmonds Restaurant Management Omaha, Nebraska
Manage 10-15 employees at any given time, Keep track of accounts such as labor, cash, sales, speed of service, Maintenance, and morning/nightly Bank Drops daily. Make schedules for employees and managers. Hire/Terminate, training coordinator, Guest Service Expert.
Senior Recovery Specialist
January 2005 - April 2007
Omnium Worldwide Inc Omaha, Nebraska
Accounting and Auditing Services
Collect/recover money for clients (creditors). Skip tracing using Accurint, and Info USA, Accounting, I have experience working on the GENESYS Dialer, Soundbite, Global And CCS Systems
EDUCATION
American Intercontinental University Online Chicago IL
Online Classes
Bachelor’s in business administration, Focus on Entrepreneurship,
February 2009 – February 2020 (Anticipated Graduation Date)
(Stopped from 2015 – 2019 due to health reasons. Currently re-enrolled)
SKILLS
Microsoft Suite (All Applications)
Expert
Skilled in Calling out on a dialer system, or Manually
Expert
Customer Care, Customer Support, and Customer Service
Expert
Quick Books
Expert
10 Key
Expert
LANGUAGES
English and some Spanish
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
Safest Place Support Group (Peer Support Leader)
Women’s Fund Volunteer Work
Nebraska Aids Foundation
Omaha Public Schools
United States Army J.R.O.T.C Volunteer
REFERENCES
Jennifer Maddocks,
Co-worker Burger King and Express Home Cleaning
***********@*******.***
Personal
Jeanette Mitchell
General Manager, Burger King Corp
*********@**********.***
Professional
Merlene Mason-Tiller
Co-worker at Burger King and Express Home Cleaning
*****.******@*****.***
Professional/Personal
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