Sakina Abrahams

**** ******** *****- *******, ** 30329

Telephone: 470-***-**** - Email:adt6qr@r.postjobfree.com

Customer Service Representative

Committed, passionate, and strong customer service professional with more than 5+ years of in the field experience. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve inquiries. Developed genuine trusting business partnerships by making effective sales contacts and presentations. Established early and effective referral sources with various business contacts. Developed, implemented and evaluated weekly and monthly territory plans, strategies and actions to achieve noted goals. Managed territory to conduct sales calls and presentations to generate referrals and build new customers base

Relevant Skills

Customer Service

Expertise in resolving escalated customer service challenges. Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of inquiries.

RESULTS: Consistently Improved and Strengthened Customer Relations.

Office Proficiencies

Possess technical proficiency in operating multiline phone systems, copiers, printers, fax machines, computers, software including MS Office Suite and Internet Research Data Entry, Analytical and problem solving .

Perform secretarial functions process expense reports and invoices reflecting proper adherence to center budget codes. Devise and maintain extensive filing system and corresponding cross- reference list.

RESULTS: Reorganized manual acquisition

OSHA Forklift Operator Certified, Certified Forklift Operator training with B & W Forklift training. Technical skills, Communication skills, Commitment to safety, Sound judgment, Forklift operation and Maintenance, Batch, Zone, and Pallet picking. Extensive training for understanding of machine. Ability to think on my feet. Willingness to be patient.

Qualification

•Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

•Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

•Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

•Refer unresolved customer grievances to designated departments for further investigation.

•Determine charges for services requested, collect deposits or payments, or arrange for billing.

•Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

Education

HIGH-TECH INSTITUTE ATLANTA, G.A.

Associate in Science

Professional Experience

Piedmont Hospital COVINGTON,G.A.

Nutritionist / Dietary Aide

•Provided administrative support for operational functions, including data entry, filing, answering phone • Line to help resolve patients complaints, faxing, emailing, photocopying also the use of software skills of

•Microsoft office use to enter any change of patients diets, allergies and information.

•The primary function of Nutritionist/Dietary Aide is preparing and preparation of food and to follow

•Doctors order in helping the patients to heal and return to daily functional of everyday life routine; as • Well as team working with different colleges for performing cross functional duties in problem solving,

•Making sure all patients information is up-to-date with daily data recovery/entry.

Nutritionist

Wellstar Health System Inc. - Marietta, GA

•The NUTRITION FOOD SERVICES Technician works as part of a team with other staff, supervisors and managers to ensure optimal customer service is provided.

•The principal responsibilities of the nutritionist is preparing food items offered on the menu; retrieving, stocking and setting up food items cleaning/maintaining the food preparation area and condiment/utensil stand; assisting colleagues with food preparation and transportation; performing cross functional duties as assigned and/or required; performing other duties consistent with the job classification, as required.

ATRIA ALPHARETTA, GA Dietary Aide

•Provide patients with nutrition requirements

•Assist dietician with multiple kitchen duties

•Check meal accuracy before delivering food carts to patients

•Sanitize kitchen equipment

•Provided Administrative support for operational functions

BOWL OF TRANQUILITY MASSAGE SERVICES, SNELLVILLE, GA

Massage Therapist/Assistant

•Provided administrative support, made copies, sent faxes, and handled all outgoing correspondence

•Periodically managed social media sites, posted weekly specials and marketing material

•Managed receptionist area, including greeting customers and responding to request for information

•Performed massage services for clients

•Conducted intake consultation for customers

•Organized corporate spa events for groups of over 50 people

MASSAGE ENVY DUNWOODY, GA

Massage Therapist

•Performed different types of massage services for Message Spa Envy customers

•Assisted the group’s physical therapist in performing medical massages on an average of 140 patents per week with varying degrees of chronic pathological disorders

•Prescribed hands-on exercise weight training program to increase range of motion and body resistance

•Handled the tasks of designing specific massage sessions based on client’s requirements

•Explained the benefits of massage to clients

•Generated new clientele through guest pass programs and promoted member referrals

•Educated guests about individual massage body treatments needs and other services available

MAXIMUM WELLNESS MARIETTA, GA

Massage Therapist

•Performed consecutive forty minutes chair massage focusing on shoulder and neck techniques

•Maintained inventory of all products necessary to perform treatments

•Assisted with answering phones and managed clients’ records

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