Dulangs Regis Philogene

Acworth, Georgia adt6qf@r.postjobfree.com

Ardent leader with 4 years of experience in customer service, Titanium Scheduling, CRM . Eager about accurately handling time sensitive tasks and minimizing wait times. Excited to collaborate with CVS business units to provide a world class experience customer service and to bring customer satisfaction efficiently and effectively to all of those I encounter while on the job.

RELEVANT SKILLS

PRMS • SQL • Microsoft Office • Excel • Desktop Support • Customer Support • Chat Support • Email Support • Multilingual: Spanish • French • Haitian Creole • HIPAA Training • QNXT • Smart Front End Training. Communication

• Critical Thinking • Time Management •

EDUCATION

Merit America • Virtual January 2022

Google IT Support Specialist

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace.

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Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, ServiceNow & Spiceworks ticketing system, and fundamental cloud concepts

Per Scholas Inc. Virtual February 2022

Infrastructure Support powered by Infosys

● Attended 300+ hours intensive course spanning 12 weeks

● Rigorous Infrastructure Support training that includes hands-on activities using real world servers, tools, and technologies such as: Windows Server Administration • Networking • Virtualization and Cloud Computing • End User Computing • ITIL Overview and Operations Management• Linux and PowerShell Fundamentals • Computer Hardware: Install, repair and upgrade peripherals such as Motherboards, CPU, GPU, SSD, Printers, RAM, Power Supply • Software Applications/Platforms: Active Directory, Remote Desktop, Google, AWS, ServiceNow, Microsoft Configuration Endpoint Manager St John’s University) • Queens, New York

Bachelor of Arts, Philosophy Winter 2023

Other Certifications

Mental Health First Aid 01/2017 Emerging Leaders 11/2017 Management For people and Resources 12/2021 Project Management (Enrolled) Strategic Management and Leadership (Enrolled) CCNA (Enrolled) Life and Health Xcel Solution (Enrolled)

PROFESSIONAL EXPERIENCE

Enterprise Manager • Lina Water Inc, Fort-Liberte Haiti March 2020-August 2021

● Coordinated over 20 workshops and training sessions for all new hires across 3 departments monthly

● Implemented new marketing strategies to increase recruiting efforts by 23%

● Created and implemented new policy for handling customer complaints using empathy

● Organized weekly performance meeting with over 10 managers for individual teams

● Oversaw monthly budget to improve the day-to-day operations College Assistant • Queensborough community college, Queens, NY January 2018-June2019

● Scheduled advisement meetings for over 200 students with various counselors weekly

● Sustained a high level of customer service by greeting students, answering incoming phone calls, scheduling

● Rendered clerical support including data entry, copying, and paperwork. Hotel Manager • Passion Hotel Cap-Haitien Haiti, Hotel Manager September 2011-August 2012

● Managed 16 employees across multiple departments

● Coordinated and administered catering, event planning and accommodation facilities

● Implemented new marketing strategies to increase revenue by 40%

● Oversaw Compliance with health and safety legislation and licensing law

● Handled over 20 customers’ complaints using listening skills over speaking

● Handled collections on unpaid account while adhering to company benchmark as assigned

● Provided billing and coding recommendations to the billing team on annual basis. School Manager • Notre Dame de Fatima High School, Fort-Liberte, March 2013-April 2015

● Responsible for the professional development of school administrative and teacher leadership teams

● Monitored inventory and ordered supplies for office functionality.

● monitored inventory and ordered supplies for office functionality monthly

● Assisted with the planning and execution of annual events for the students and community at large

● Managed 20 summer interns including interviewing, delegating tasks, and scheduling.

● Worked with the school staff over the challenges and the goal of the administration VOLUNTEER EXPERIENCE

Volunteer coordinator, Immaculate Conception Center, Douglaston New York September 2018- May 2019

● Coordinated and planned food drive for 60 families and individuals

● Implemented new distribution plan for each food distribution

● Participated in budget development, tracks all expenses and adjusts accordingly to ensure budget compliance

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