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Computer Operator Customer Service

Location:
San Leandro, CA
Posted:
December 21, 2022

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Resume:

NATHANIEL E. DARLING

*** ***** *** #***

Vista, CA 92056

818-***-****

adt6pi@r.postjobfree.com

PROFESSIONAL SUMMARY

An experienced and dedicated warehouse management professional who possesses situational awareness necessary to adjust and solve problems in ever-changing work environments. Capable of working in large and small teams as well as independently. Qualifications include:

Frontline Leadership MHE/PIT MS Suite

Interpersonal/Communication skills Training Hazardous Materials Customer Service Solution Oriented Self Starter SAP/WMS. Tableau/Kronos

Experience

Jeld-Wen Windows & Doors – Vista, CA

Shipping /Receiving Manager – 03/2022 – Present

-Manage an eleven team member crew for shipping/receiving operations.

-Receipt, stow, manage, and issue raw materials to production lines.

-Manage inventory of raw material in Titan management system.

-Track rejected material for appropriate disposition using PHRED quality management system.

-Ship premium window and door products to customers via most cost effective means (LTL, FTL, local carrier)

-Lean operating practices

Medline Industries, Inc., Temecula, CA

Warehouse Supervisor – 10/2018 – 03/2022

-Managed up to 36 team members in all aspects of the warehouse operation, including onboarding and indoctrination, training, scheduling, MHE certification.

-Coach and counsel team members to drive optimal performance and morale.

-Disseminate, discuss, and enforce protocol updates to ensure understanding and compliance.

-Supervise the nightly operations in a nearly 100,000 square ft facility to include order allocation, facility assignment distribution, and load dock operations.

-Strict adherence to dock times, customer service and prompt correspondence to appropriate sources within the supply chain to deliver optimal results.

-Effectively communicate pain points within the operation for swift correction.

-Oversee internal/external housekeeping efforts and continuously promote clean warehouse practices.

-Direct warehouse workflow. Oversee centralized order allocation and sequence distribution.

-Partner with transportation department to ensure routing is most efficient and quality delivery standards are upheld.

-Analyze performance data to pinpoint KPIs to better optimize operations. Currently achieving an average of 96.91% utilization for all reporting team members.

-Contributing safety council lead, ensuring OSHA compliance is maintained and sustained through training and the implementation of safety controls. Won Safety branch of the year for 2018 and runner up for 2019.

-Recently won 2020 Branch of the Year and Safety Branch of the Year.

-Daily use of SAP and WMS management systems.

-Implement site-specific controls to manage internal consumable supply.

-Regularly partner with Environmental Health & Safety (EHS) manager to stay ahead of changing disposal/retention protocol.

US Navy – Marine Aviation Logistics Squadron 24, Kaneohe Bay, HI

Warehouse Manager – 11/2016 – 8/2018

-Facilitated the training of 18 personnel in receipt, stowage, issue, induction, and inventory procedures which resulted in 100% inventory validity for 6 consecutive quarters.

-Managed an aviation repair parts inventory valued at 300M in support of eight tenant squadrons and 54 maintenance work centers.

-Worked in the supply control branch, researching and mitigating all supply discrepancies.

-Analyzed logistical reports.

-Briefed department heads on internal and external stock control reports.

-Conducted lateral supply support between 16 separate aviation activities.

-Coordinated inventory pack up and shipment of 8,594 high value assets with deployed forces in support of the accomplishment of various missions abroad.

-Implemented OSHA compliant safety program for a department of 106 personnel resulting in no mishaps or work stoppage.

-Repaired a failed shelf-life program by implementing simple database that accounted for all shelf life assets, ensuring no item remained on the shelf longer than it was intended.

Shipping Manager – 8/2015 – 11/2016

-Validated, processed and tracked 1855 Depot Level Repair (DLR) assets, ensuring proper packaging and shipping procedures were followed to support expeditious cycling of reusable assets in the supply system.

-Prepared hazardous declaration (HAZDEC), radioactive material (RAM) forms as required prior to shipment of such assets.

-Managed wood workshop ensuring proper procedures were exercised to maintain appropriate structural integrity of all fabricated crates and pallets.

-Operated 6K and 22K forklift trucks to organize large consumable inventory.

US Navy – USS Ronald Reagan, Naval Air Station North Island, CA

Work Center Supervisor – 10/2014 – 7/2015

-Scheduled and audited 122M in high dollar value assets for the aviation supply division in accordance with Command Naval Air Forces’ guidelines, resulting in zero discrepancies in nine consecutive reporting months.

-Supervised the customer flow through stellar customer service by supporting 88 aircraft in 13 embarked squadrons, ensuring the correct issuing and receiving protocol was being practiced.

-Directed the timely offload of Not-Ready-For-Issue (NRFI) depot level repair parts to the appropriate repair sites, which supported fleet readiness and avoided 72M in carcass charges to the budget over a nine month period.

Hazardous Materials Supervisor – 6/2012 – 10/2014

-Supervised daily operations, including evaluation, discipline, and mentorship resulting in highest productivity rating in the department.

-Maintained safety compliance in accordance with OSHA regulations resulting in 7 inspections receiving a grade of Pass

-Shipped hazardous material in accordance with IATA and the Hazardous Materials Regulations (HMR), ensuring the successful delivery of

Supply Clerk – 5/2011 – 6/2012

-Maintained inventory, maintenance, and housekeeping of eight supply storerooms, ensuring accuracy of over 10,000 consumable assets.

-Provided customer service to 86 work centers and embarked squadron personnel, making sure quality service was maintained in the fast-paced environment.

-Used MS Office to efficiently manage the requirements of the front office in the material management department.

-Conducted consumable supply requisition and reorder processing

United Postal Service – Van Nuys, CA

Hub Supervisor – 09/2005 – 10/2008

-Managed a team of 7 loaders

-Supervised the continuous loading operation of 53’ trailers.

-Trained and coached employees on all UPS loading procedures.

-Maintained small sort accuracy on a 6 month rotation.

-Supervised Metro unload on a 6 month rotation.

Awards and Acknowledgements

Navy & Marine Corps Achievement Medal/Supply Effectiveness

Awarded for technical expertise and leadership from 2011-2015, improving the operations of the hazardous materials division by shortening customer wait time by 70% from the 2011 to 2013. From 2013-2015, as the subject matter expert in the aviation supply division, I was able to offload over 1000 repairable assets valued at over 40M with zero discrepancies.

Education/Certifications

-Department of Labor Apprenticeship Certification – Computer Operator – 2018

-Department of Labor Apprenticeship Certification – Office Manager – 2017

-Associate in Arts – Central Texas College – 2016

-General Studies – Moorpark College – 2008 – 2009

Employment Gaps

-2009 – 2010 – Studied and worked PT while I entered the Navy’s delayed entry program (DEP) prior to my enlisted service.



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