Latasha Pendergrass

Address - **** Briarhilll Dr Charlotte, NC 28215

Contact - adt6of@r.postjobfree.com 980-***-****

CAREER OBJECTIVE

A driven, dependable, hard-working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Results-driven, dependable, and hardworking professional committed to providing efficient, high-quality customer service seeking career opportunities in the healthcare industry. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Ambitious and responsible professional with a proven track record of success in positions requiring well-developed organizational and interpersonal skills seeking to bring experience and medical education training to a successful healthcare organization. A detail-oriented and motivated individual trained as a medical administrative assistant seeking to build upon practical experience and medical education within a healthcare position.

Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 55 WPM

Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Problem solving skills; Time management skills; Willing to learn new things; Customer Service oriented

Honors/Awards: Ultimate Medical Academy Dean's List Ultimate Medical Academy Honor Roll

QUALIFICATIONS

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

EXPERIENCE

Duke Energy Corp- Charlotte, NC 10/2021- 04/2022

Duke Energy Customer Service Specialist I

●Ensured delivery of a positive customer experience with Duke Energy.

●Provided required customer management for assigned projects and programs.

●Completed required after call documentation and fulfillment accurately and in a timely fashion.

●Coordinating the installation/removal of equipment at customer premise. Includes coordinating with various vendors.

●Completed tasks with little to no supervision since working from home.

●Served as a Smart Energy Specialist supporting Duke Energy’s Renewable Service Center.

●Served as the centralized point of contact for customers and installers who wants to interconnect their renewable energy to Duke Energy’s Grid.

TEKsystems- Charlotte, NC 06/2021- 08/2021

Document Reviewer

●Examined 20 to 30 documents daily.

●revieweded them to make sure all information is correct before sending over to be reviewed by management.

●Practiced confidentiality when working with important documents.

Integrated Behavioral Health- Charlotte, NC

Medical Administrative Assistant

Externship

04/2021-06/2021

●Checked patients in for scheduled appointments.

●Answered phones and maintained data base.

●Kept track of medical records and charts.

●Interviewed new patients and checked what type of assistance the patient needed.

●Complied medical records and charts.

●Operated daily computer tasks.

●Operated computer software and office equipment.

●Maintained vital records for patients.

Olympic Transportation– Huntersville, NC

02/2020-09/2020

School Bus Driver

Maintained knowledge of first-aid procedures

Accurately Prepared and submitted trip reports that may include number of passengers or trips, hours worked and mileage

Communicated with supervisors and dispatch pertaining to potential hazards or issues

Complied with traffic regulations to operate vehicles in a safe and courteous manner

Followed safety rules as students’ board and exit buses or cross streets near bus stops

Followed strict time schedules

Maintained order among students during trips to ensure safety

Maintained order and deescalated behavioral issues

Performed pre-drive inspection to ensure everything was in working order

Remained alert and focused in situations requiring significant concentration such as heavy traffic or bad weather

Alpha & Omega Courier Services– Charlotte, NC

11/2017-10/2019

Administrative Assistant/Secretary

Handled high volume inbound calls pertaining to courier needs.

Scheduled deliveries for drivers, communicated with drivers if there were any changes in deliveries or pick up.

Dispatched drivers to several locations depending on traffics hold ups or changes in location.

Answered telephones and gave information to callers, took messages, and transferred calls to appropriate individuals

Documented information, updated files or paperwork, and maintained documents such as correspondence or other material

Operated office equipment, such as fax machines, copiers, or phone systems

Provided excellent customer service to both staff and visitors

Used computer for various applications, such as database management or word processing

Convergys’s– Charlotte, NC

08/2014-10/2017

Customer Service Representative

Handled high volume inbound calls (roadside assistance, routing, troubleshooting).

Maintained knowledge of updated products and upcoming features being offered to existing customers.

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Determined charges for services requested, collect deposits or payments, or arrange for billing

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Referred unresolved customer grievances to designated departments for further investigation

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

CERTIFICATIONS

National CPR Foundation – Las Vegas, NV

CPR/ AED/ First-Aid

Received training in the procedures of using and applying CPR as well as the use of AED equipment and the appropriate ways to use it. Received training in First-Aid and procedures of treatment best suitable for patient and condition. . >

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2020

Fully accredited, accelerated program providing instruction in medical administrative and general office procedures, transcription, medical records management and reimbursement methodologies including revenue cycle management. Program content emphasizes medical billing procedures, basic procedural and diagnostic coding systems, collections procedures and accounting functions essential to the medical environment. Research, professional writing, critical thinking and communications skills are developed throughout the program.

Central Piedmont Community College General Education Diploma (GED), 2004

General Studies to provide general education to obtain GED through general studies as well as career training for future employment opportunities.

VOLUNTEER WORK

N/A– N/A, NC

01/2020-01/2020

N/A

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