Account Manager Project

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Chad W. Roggow ********@*****.*** • LinkedIn

Packard Lane, Renner, SD• 605-***-****

Executive Management Professional

Accomplished and resourceful executive with dynamic experience in enhancing operational efficiencies and profitability of organization by delivering strategic leadership. Well-versed in implementing organizational policies, allocating department resources, delivering constructive feedback to employees, and collaborating with other departments. Proven success in preparing comprehensive budgets and conducting performance reviews. Performance-driven professional in maintaining business performance and disciplined financial operations. Seasoned in leading teams to improve individual performances, while providing multi-disciplinary training sessions. Areas of Expertise

• Organizational Improvement

• Budgeting & Forecasting

• Business Development

• Team Building/Leadership

• Market Planning & Penetration

• Process Improvement

• Employee Engagement

• Operational Policies Development

• Risk Assessment & Planning

Career Experience

Director of Provider Relations, Health Plan - Sanford Health, Sioux Falls 2020 – 2022 Oversaw all networks in a five-state region of South Dakota, North Dakota, Minnesota, Iowa, and Nebraska, involving both in-network and out-of-network providers. Built and maintained commercial and governmental networks in accordance with NCQA or CMS rules. Managed provider directory development as well as provided data accuracy and current regulatory requirements for both commercial and governmental lines of business. Administered end-to-end aspects of credentialing verification office such as trainings, education seminars, and onsite facility visits/surveys. Directed teams to attend association meetings while maintaining phone que to assist provider community. Nurtured patient provider relationships through provider manual development, surveys, and outfacing communications with community.

● Spearheaded EPIC certified team to deploy diverse reimbursement for commercial and governmental lines of business.

● Minimized project cost by supervising contractual reimbursement configurations and pre-claims testing

● Headed multiple provider portals and published content while leading teams to onboard new providers to proper networks

Director of Operations, Digestive Health - Sanford Health, Sioux Falls 2018 – 2020 Maximized efforts to achieve assigned goals by executive team, while steering facets of financial budget, staffing mix, and WRVU. Enhanced organizational efficiency by supervising payroll, capital allocations, staffing productivity targets, variances, and new predicted revenue targets throughout year. Created and reported action plans to mitigate all infractions in operational workflow. Ensured effective operations of employees by adhering to policies and procedures. Drove new and existing services into the market by formulating and implementing marketing plan in collaboration with marketing team.

● Achieved budgeted goals without compromising on work efficiency and quality by executing effective procedures through subordinate supervisory team.

● Assessed and developed long-term operational goals and forecasted current and future fiscal years in accordance with executive team initiatives.

● Accomplished projected goals by designing and deploying human resource team framework achievement. Provider Relations, Dakota Care, Sioux Falls 2006– 2018 Provided assistance to Vice President in monitoring and managing physician fee schedule. Analyzed DRG contracts with healthcare provider while collaborating with Vice President. Oversaw provider portal functionality and content, ensuring convenient access to member information.

● Maintained low-cost health facilities by delivering services to HMO network in South Dakota. achievement

● Provided recommendations on process improvement by representing company at physician association and other healthcare association meetings in South Dakota achievement. Additional Experience:

Branch Manager, HealthCare Solutions/ McKesson & Allscripst VAR, Sioux Falls National Director of Marketing & Sales, Coin ConneXion Software, Inc. Sioux Falls Corporate Account Manager, QuickStart Technologies, San Diego Account Manager, KMS Research, Inc. Redding

Project Manager, Information Mechanics/US West Contractor, Denver Account Manager, Kasmir Inc., Dallas

Team Lead – Inside Sales, CompuCom Systems, Dallas Senior Systems Engineer, Pearle Vision, Inc., Dallas Education

Master of Business Administration, Healthcare Emphasis University of Sioux Falls, Sioux Falls, South Dakota B.A. Business Administration, Management/Marketing Emphasis University of Sioux Falls, Sioux Falls, South Dakota Awards & Associations

South Dakota Medical Group Managers Association (MGMA) Past President, Secretary/Treasurer Employee of the Year Award

Presidents Club Level Honors

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