Data Entry Administrative Assistant
Resume:
Sharon Mix
Eden, NC *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Thrive Skilled Pediatric Care - Greensboro, NC
December 2017 to May 2020
• Greet and assist visitors
• Answered screened and routed calls to the appropriate party
• Handled office task such as filing, generating reports, data entry, ordered office supplies, and prepared and organized orientation manuals
• Verified prospective employee work history and information
• Assisted and conducted orientation presentations
• Conducted drug testing
Direct Care Professional
HILLCREST HOUSE - Greensboro, NC
December 2014 to March 2017
• Assisted high functional clients with mental illness in a residential program while keeping them safe
• Encouraged increase in independence and achieving goals
• Supervised residents during completion of chores, outing's, doctor appointments, grocery shopping and hygiene routine
• Documented daily activities and any achievements or client issues/incidents
• Built and maintained positive staff and client relationships
• Transported clients to proper locations for outings safely
• Administrated medications to up to 11 clients per shift
• Assisted residents with day to day task
• Transported clients to proper locations for outings safely
• Facilitated on-site activities
Behavioral Health Technician
Monarch NC - Greensboro, NC
February 2011 to October 2012
• Constant observation and documentation of client behavior for clinical evaluation
• Worked with medical staff to monitor the behavior of certain patients
• Assisted in restraining patients that had reactions to medication or treatment
• Assisted in distributing meals to clients throughout the day
• Provided interventions when necessary
• Took and documented client vital signs
Customer Service Associate
UHC United Healthcare - Greensboro, NC
September 2004 to February 2010
• Responded to and resolved, on the first call, customer service inquires and issues
• Identified the topic and type of assistance the caller needed such as benefits, eligibility and claims, financial spending accounts and correspondence
• Helped guide and educate customers about benefits to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contacted care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assisted customers in navigating uhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
Education
High school diploma in Required Studies
James B Dudley High School - Greensboro, NC
August 1983 to May 1986
Skills
• Outbound sales
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