IT Administrator Tech Support
Resume:
If given the opportunity, I have the expertise to;
Track project progress against time and quality expectations. Conduct project related status/performance analysis.
Ensure reliability and security of IT infrastructure evolution and knows about Workstation, Server, Storage, Telco, Network). Provide apt security levels on network, infrastructure and servers.
Define, manage IT Disaster Recovery Strategy & test server performance plus provide network presentation statistics.
Define software and hardware standards in collaboration with stakeholders and owners.
Be in charge of company standard applications, like Microsoft Windows operating systems, Microsoft Office 365, SharePoint associated applications, Antivirus, email and other communication applications (Skype for Business, Zoom and the likes);
Technically interface between internal users and various IT suppliers, and then evaluate new IT tools and platforms.
Manage network, develop software and perform database administration. SKILLS SUMMARY
Operation Systems
Windows XP – 11, Windows Server
2003 - 2022
Hardware Equipment
PC desktops, corporate
workstations, tower and rack mount
servers, laptops, cellphones and
VoIP desk phones.
TECHNICAL SUPPORT SKILLS
Customer Support /
Technical Support
Server System Backup /
Support
Distributed Computing
Systems
Departmental Support
Antivirus Security
Management
System Troubleshooting
Hardware / Peripheral
Repair
Implement Program
Changes
Installation / Testing
Inventory / Parts Control
IT Planning / Project
Implementation
Program Testing /
Analysis
Document Management
System Administrator
Strategic Analysis &
Planning
Program Development &
Management
Project Management
Customer Success
Management
CAREER EXPERIENCE
May 2018 – Current
Dayco Products LLC – Roseville, MI 48066, 16000 Common Road, 248-***-**** Server Administrator
Maintained and supported VMware host ESX 5.x – 7.x on local and regional sites under vSphere.
Worked on the project to Migrate all site vSphere deployments to a central location saving cost for licenses and rolling out a standard for future deployments to meet.
Maintained and deployed dell compellent arrays for all sites
Perform daily system monitoring, verifying the integrity and availability of all hardware both physical and virtual, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs to have an availability of 99% uptime globally.
Worked on the project to Migrated Exchange 2010 to Exchange 2016
Create, maintained, and delete users Active Directory accounts, Office 365 accounts, Microsoft Exchange email accounts creation and hybrid migration to Office 365, and network storage support and access to VM’s globally.
Perform daily backup operations to all key systems in both Rubrik and Veeam, ensuring all required file systems and system data are successfully backed, performed quarterly checks of backup data and integrity
Provide operational activities and create support documentation as needed and assigned.
Maintained, configured and deployed Windows Server Update Services January 2014 – May 2018
Diversified Chemical Technologies, Inc – Highland Park, MI 48203. 350 Midland Ave. 313-***-**** IT Administrator
Performed daily system and network monitoring, verified the integrity and availability of all hardware, server resources, systems and key processes, reviewed system and application logs, and verified completion of scheduled jobs.
Carried out regular security monitoring applications to identify any possible intrusions and viral outbreaks.
Completed daily backup operations to all key systems, ensured all required file & data system data are successfully backed up to the appropriate media, created recovery tapes or disks, & media is destroyed, recycled and sent off site as necessary.
Maintained firewall & protect the corporate network from attacks of malicious hackers or viruses internal and external.
Maintained and supported network dependent software, LAN/WAN/WIFI services, and internet service throughout all buildings.
Troubleshooted and resolved hardware, problematic network connections, printer and software issues reported by the users.
Created, maintained, and deleted users Active Directory accounts, Microsoft Exchange email accounts and network storage resources per request. Troubleshooted problems with client’s not connecting to Sonicwall VPN, did after-hour on call Tech Support.
Repaired and recovered from hardware or software failures. Coordinated and communicated with impacted constituencies.
Performed ongoing performance tuning, hardware upgrades, and resource optimization as required.
Troubleshooted and resolved the VOIP phone system issues. Managed corporate cell phones within MDM application.
Provide operational activities and create support documentation as needed and assigned.
Developed and maintained documentation to recover server operating capability in the event of emergencies through a disaster recovery with yearly tests. Conducted technology training and documentation for new users.
Monitored Vipre Endpoint Antivirus, maintained license, monitored windows Server Update Services (WSUS)
Maintained and Troubleshooted Offsite users by Installation/Upgrade/maintenance of company approved programs and hardware.
Established and monitored adherence to facility security controls and procedures in collaboration with site personnel.
Worked in Special Projects for Managers & Directors. Maintained and monitored on-site server room and Virtual Fax server March 2008 – December 2013
Archdiocese of Detroit – Detroit MI 48226. 305 Michigan Ave. 313-***-**** System / Network Administrator
Led, maintained, and accounted for tasks and resources related to network equipment and projects.
Made sure that network infrastructure supports projects/objectives within their established time parameters as well as reviewing them for high standards of technical quality.
Participated in interviews with personnel/teams from functional/user areas to learn the purpose of proposed system and information requirements involved in data flow and infrastructure.
Maintained and supported network dependent software, LAN/WAN services, and internet service.
Provided operational activities and created support documentation as needed and assigned.
Insured the efficient scheduling, preparation, processing, storage, and distribution of data across the network, including but not limited to the effective use and application of backups.
Insured the implementation of changes to applications and procedures and maintenance to operating manuals and quality documentation in regarding the network.
Performed duties outlined in the AOD IT Threat Response and Disaster Recovery Procedures. DONIELLE I. HAMILTON
10+ YEARS OF EXPERIENCE IN IT ADMINISTRATOR, TECHNICAL SUPPORT / CALL CENTER, CUSTOMER SERVICE PROFESSIONAL AND END-USER TRAINING REFERENCE
Reference available upon request.
adt6mt@r.postjobfree.com
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