Carol Boodoo adt6me@r.postjobfree.com

**** ********* **** ********** ** 33414 754-***-****

SUMMARY OF QUALIFICATIONS

Self-motivated and goal-oriented team player with 15+ years of outstanding management and customer service experience. Knowledgeable in analyzing budget deadlines in accounting, processing, retail, management and customer service relations. Conscientious and highly professional work in a wide range of tasks that includes – accounting, project management, and hiring/training employees. Demonstrate exceptional leadership and organizational abilities. Ensure effectiveness in personnel training, human resources, and quality control management. Provide leadership and direction on all aspects of accounting and administrative operations. Excellent negotiating, communicating, and interpersonal skills. PROFESSIONAL EXPERIENCE

Complete Mortgage LLC Hollywood, FL

Processing Assistant/Office Administrator July 2020 – Present Manage an assigned pipeline of 31 plus loans on a daily and weekly basis

Reviews loans in process daily and determines what is needed to process loans quickly

Verifies W2 Income approval conditions and clears routine title

Review loans to ensure loan/property meets investor guidelines.

Main point of Customer Contact to gather supporting documentation to prepare the loan for Underwriting

Provides follow-up on a consistent basis with customers during the loan processing period

Analyzes loan files and submits completed loan packages for approval to underwriting

Responds to inquiries from customers, advisors and vendor partners regarding status of loans in process

Maintains status of all files in process and updates as needed; keeps abreast of Investor guidelines and

changes that may affect loan status

Ensures regulatory compliance

Maintain daily workflow prioritization to ensure pipeline management meets required closing dates

Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and

compliance requirements are being met

Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness,

thoughtfulness, politeness and enthusiasm

Ensure customer service surveys maintain the rating level designated by management

Communicate with all parties involved in the transaction to keep them informed of file status

Review and analyze all necessary documentation, including borrower docs and third-party docs

Interpret policies while analyzing applicant information, property and documentation Nankeshore Enterprises Trinidad and Tobago

Manager June2017 – February 2020

Managed a gym and a beach resort.

Responsible for all accounting Duties.

In-charge of managing company’s finances and designs. Assist in selling various properties and services.

Successfully attain consumer satisfaction by identifying and answering the needs of busy customers.

Build high-performing project teams by instilling the company's vision, leading by example, setting clear expectations, holding employees accountable for attendance, and administering disciplinary action when needed. Prepare schedules for staff, including property and projects as well as all other duties assigned.

Supervise overall daily operations by defining and implementing long- and short-term goals/objectives.

Manage staff at each property separately while enforcing high levels of service and strict controls over project management. Establish responsibilities throughout property complexes, starting with contract services during pre-construction and hiring of permanent staff. Monitor operational areas of properties.

Continually identify customer challenges and collaboratively discover solutions to meet their needs. TCIMS – TubeCity International Trinidad and Tobago Accounting/Administrative Manager January 2010– June 2017

Managed all Banking transactions – co-signor within the company

Responsible for timely and accurate month end close, maintenance of detailed general ledger, cash management, timely vendor payments, customer invoicing and month end reporting.

Responsible for monthly budget actual reports and variance analysis to departments and communication of significant variances to management.

Continually assess all internal financial controls including purchasing, cash handling, disbursements, inventories, and payroll.

Fully responsible for Accounts Payable and Accounts Receivables

Worked as a Training Manager and handled various tasks that included – training employees in the areas of: accounting, payroll and general office duties.

Excelled in the areas of reporting, timeliness and meeting deadlines, accuracy, presentations, and directions.

Provided high quality customer service. Supervised employees through Human Resources guidelines Food Basket International Trinidad and Tobago

Branch Manager July 2005 – December 2009

Junior Manager January 2001- July 2005

Accounting Assistant October 1998- January 2001

Was responsible for managing company’s sales, accounting, and reporting to headquarters in San Fernando.

Utilized expertise in directing sales forecasting activities and setting performance goals accordingly.

Responsible for the proper maintenance and working order of the building, equipment, furniture and fixtures within the frontline including all supplies.

Ensured productivity standards were delivered as was expected on the Branch

Continually monitors customer service levels to ensure positive service is delivered, and when not, by creating and enforcing processes that support a positive experience for customers.

Weekly execution of team member scorecards.

Weekly execution of entering front door recoveries, conducting corresponding retraining and disciplinary action when necessary.

Maintains all branch policies processes and procedures.

Performs other duties as assigned, including working in other departments as needed.

Regular, predictable, full attendance is an essential function of this job.

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COMPUTER SKILLS

Accounting Software, Processing Software, Microsoft Office REFERENCES

Avalon McLeod

Broker – MCAP Funding – 954-***-****

Keshore Meetoo

Broker / Manager – Complete Mortgage – 754-***-**** Nazim Mohammed

Manager – Southern Food Basket – 868-***-****

Flora Klein –

Accountant TCIMS – 215-***-****

EDUCATION

School of Accounting (1986-1989)

Certified Accounting Technician

Siparia Senior Comprehensive (1981-1986)

CXC O Levels

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